David Bailey
Gatlinburg,TN
Summary
Results-driven Lead Cook with expertise in kitchen management, food safety, and training. Proven ability to streamline operations and enhance meal preparation processes, ensuring high-quality standards and optimal productivity. Able to be flexible to assist in fields outside my norm, learning what is necessary to fulfill a position or organize others to fulfill it.
Overview
21
21
years of professional experience
Work History
Lead Cook
Kilwins Chocolates & Ice Cream
Gatlinburg, TN
04.2013 - Current
- Supervise kitchen staff to ensure adherence to food safety and quality standards.
- Develop and refine recipes to enhance flavor profiles and presentation.
- Train new cooks on culinary techniques and operational procedures.
- Coordinate inventory management, ensuring timely stock replenishment and waste reduction.
- Implement efficient workflows to optimize kitchen productivity during peak hours.
- Maintain cleanliness and organization of kitchen equipment and workstations.
- Collaborate with management on menu planning based on seasonal ingredients and customer preferences.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
- Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
Barista
Starbucks
Pigeon Forge, TN
04.2012 - 03.2013
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Trained new team members on beverage preparation techniques and customer service protocols.
- Provided exceptional customer service, resolving issues and enhancing overall experience.
Concessions Cashier
Dolly Parton's Stampede
Pigeon Forge, TN
08.2005 - 12.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash register balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Led team efforts to maintain cleanliness and organization in concession areas.
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Utilized keen attention-to-detail when taking orders from customers over the counter or phone line, reducing potential errors significantly.
- Efficiently restocked supplies as needed, maintaining optimal levels for uninterrupted service.
Education
Video Game Design - Game Design
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Gatlinburg Pitman Highschool
Gatlinburg, TNSkills
- Meal preparation
- Kitchen management
- Food safety
- Kitchen organization
- Training management
- Data management
- Data entry
- Network management
- Technical troubleshooting
- Project management
Timeline
Lead Cook
Kilwins Chocolates & Ice Cream
04.2013 - Current
Barista
Starbucks
04.2012 - 03.2013
Concessions Cashier
Dolly Parton's Stampede
08.2005 - 12.2011
Video Game Design - Game Design
Pellissippi State Community College
High School Diploma -
Gatlinburg Pitman Highschool