David Ballard
NEW CANEY,Texas
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Astute Supervisor offering polished communication skills. Brings excellent organizational skills and over 10 years of job experience. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Helpful Service Supervisor with 10 years of service experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills. Personable Member Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.1 Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proactive Supervisor with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Conscientious Supervisor with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Motivated Supervisor experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Service-focused Supervisor bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Diligent Supervisor brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Intelligent Supervisor with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Supervisor
Blue Star Beverage Supply
Houston, TX
09.2019 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored team's performance and gave feedback when necessary.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Manager
Dollar Tree Stores
HILLSBORO, TEXAS
08.2015 - 08.2017
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized performance by monitoring daily activities and mentoring team members.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Accomplished multiple tasks within established timeframes.
- Approved regular payroll submissions for employees.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Prepared and recommended long-range plans for development of department personnel.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Evaluated report data to proactively adjust and enhance operations.
- Conducted monthly inventories of raw materials and components on work floor.
- Directed staff and managed annual capital budget.
Service Technician
State Of Texas
NAVASOTA, TEXAS
01.2011 - 07.2015
- Evaluated systems according to predetermined checklist and noted issues.
- Demonstrated increased knowledge of company products and equipment.
- Trained customer employees and managers on machine use and maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Facilitated maintenance team training procedures to align with company standards.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Performed maintenance duties and safely handled chemicals and solutions.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Education
GED -
Center High School
Center, TXAssociate of Science - Business Administration And Management
Blinn College
Brenham, TXSkills
- Team Management and Supervision
- Team Building
- Schedule Coordination
- Staff Development and Training
- Motivational Leadership
- Recruitment and Hiring
- Complex Problem Solving
- Performance Management
- Coaching and Mentoring
- Decision Making
- Regulatory Compliance
- Handling Customer Complaints
- Confidence and Drive
- Inventory Oversight
- Employee Motivation and Discipline
- Research and Analysis
- Mail and Package Distribution
- Adaptable and Resilient
- Data Analysis and Modeling
- Program Development
- Friendly and Relatable
- Customer Service Management
- Layout Planning
- Leadership and Change Management
- Documentation and Recordkeeping
- Facilities Maintenance
- Information Security
- Methodical and Organized
- Maintenance Coordination
- Honesty and Integrity
- Administration and Operations
- Multitasking and Prioritization
- Diligent Follow Through
- Root Cause Analysis
- Goal Setting
- Office Equipment Management
- Project Management
- Budget Management
- Verbal and Written Communication
- Remote Work Coordination
- Delegation and Work Assignment
- Meeting Coordination and Support
- Attention to Detail
- Cross-Functional Collaboration
- Travel Coordination
- Quality Assurance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- EPA License -
- TDLR License -
Timeline
Service Supervisor
Blue Star Beverage Supply
09.2019 - Current
Manager
Dollar Tree Stores
08.2015 - 08.2017
Service Technician
State Of Texas
01.2011 - 07.2015
GED -
Center High School
Associate of Science - Business Administration And Management
Blinn College