Travis Groth
Bismarck,ND
Summary
Driven Service Supervisor with expertise in team supervision and safety compliance. Proven track record in staff training and customer relationship management, enhancing operational efficiency and fostering high customer satisfaction.
Results-oriented Service Supervisor effectively supervises employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, payroll, and budgeting proficiency. Adept at providing prompt and accurate information to customer queries. Seasoned Service Supervisor with extensive background in service. Delivers under pressure and handles various tasks at once. Professional and friendly with excellent phone demeanor. Fluent.
Overview
25
25
years of professional experience
Work History
Service Supervisor
Acme Tools
Bismarck, ND
06.2015 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Trained staff on proper tool usage and maintenance procedures.
- Scheduled staff shifts and managed team performance assessments.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Built strong relationships with customers through effective communication skills.
- Monitored daily performance of team members to ensure compliance with company standards.
- Collaborated closely with upper management on special projects aimed at increasing profitability.
- Performed regular inspections of work areas to identify potential safety hazards.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Addressed areas that needed improvement and observed team's performance.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Delivered exceptional customer service and handled inquiries and complaints.
- Assigned, trained and managed service staff to ensure quality customer service.
- Aided onboarding team members with one-on-one training sessions.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Developed and implemented departmental policies and procedures for efficient operations.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Guided employees in handling difficult or complex problems.
Technician
Acme Tools
Bismarck, ND
05.2011 - 06.2015
- Operated various hand and power tools for assembly tasks.
- Conducted routine maintenance on equipment to ensure functionality.
- Inspected finished products for quality assurance and compliance standards.
- Documented work processes and equipment issues for reporting purposes.
- Communicated effectively with supervisors regarding project updates and challenges.
- Followed safety protocols to maintain a safe working environment at all times.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Estimated cost of labor and materials for projects and communicated value to clients.
Aerospace Ground Equipment Craftsman
USAF
Mountain Home , ID
02.2001 - 02.2011
- Maintained and repaired aerospace ground support equipment for operational efficiency.
- Inspected equipment to ensure compliance with safety and operational standards.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Operated diagnostic tools to identify and resolve equipment malfunctions swiftly.
- Documented maintenance activities and equipment status in compliance records accurately.
- Trained junior staff on proper maintenance procedures and safety protocols consistently.
- Managed inventory of repair parts and tools for streamlined workflow processes.
- Implemented preventive maintenance schedules to enhance equipment reliability proactively.
- Tested repaired equipment for proper operation prior to returning it to service.
- Utilized specialized tools such as torque wrenches, hydraulic jacks, screwdrivers, soldering irons, in order to perform repairs on AGE systems.
- Provided guidance and assistance to other technicians regarding repair processes or procedures for specific pieces of equipment.
- Provided technical advice when needed concerning the maintenance and repair of complex ground support equipment.
- Maintained a clean work area by adhering to safety regulations and procedures.
- Developed preventive maintenance programs designed specifically for certain types of aerospace ground equipment based upon usage patterns.
- Performed preventative maintenance on AGE in accordance with manufacturer's recommendations.
- Reviewed customer complaints regarding malfunctioning or damaged pieces of aircrafts' AGE and took corrective action accordingly.
- Installed new parts and components such as brakes, tires, hoses, motors, fuel pumps, and electrical wiring harnesses.
- Researched technical data from manufacturers' manuals in order to diagnose problems with various types of ground support equipment.
- Assisted in the development of new maintenance procedures for different types of AGE systems.
- Conducted troubleshooting of AGE systems using schematics diagrams and technical manuals.
- Participated in training sessions provided by manufacturers in order to gain an understanding of newly developed technologies used in aerospace ground equipment.
- Repaired any issues with engines or other mechanical components on the aircrafts' AGE.
- Monitored performance parameters of various types of aircrafts' AGE during flight operations to ensure safe operation.
- Worked closely with other departments such as engineering and purchasing in order to resolve any issues related to AGE systems.
- Maintained accurate records of all repairs performed on the aircrafts' ground support equipment.
- Ensured that all required documentation was completed accurately according to FAA regulations.
- Performed scheduled and unscheduled maintenance on aerospace ground equipment including towing tractors, power carts, cargo loaders, and air conditioners.
- Inspected all components of the AGE for wear or damage before installation or use.
- Used, handled, stored and disposed of hazardous materials according to environmental standards.
- Completed preventive and corrective maintenance on equipment used in aviation support, armament handling and mobile firefighting.
- Employed testing expertise and experience to evaluate and diagnose mechanical and electrical problems.
- Managed functional analysis and requirements allocation and interface definition studies in evaluating compliance of software specifications.
- Read and understood directives, manuals, diagrams and schematics to perform accurate work.
- Kept current on practices associated with government agency guidelines for aircraft installations.
- Estimated project costs and determined scope of work schedule for every job function.
- Inspected and repaired aviation ground support equipment, power plants, mechanical and hydraulic systems, fuel and ignition systems and rotor assemblies.
- Used correct safety procedures when handling and disposing of waste materials.
- Performed technical planning, system integration, and verification and validation along with involved risks for total systems.
- Performed preventive and corrective maintenance actions to keep equipment operating at peak performance.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Executed corrosion control and inspection duties with minimal supervision.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders and discussed with supervisors.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Repaired and serviced air conditioning, heating and electrical systems.
- Supervised and completed flight line foreign object prevention walks.
- Utilized hand and power tools to detect and repair aircraft malfunctions and damages.
- Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
- Examined and adjusted protective guards, loose bolts and specified safety devices.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
- Planned work procedures using charts, technical manuals and experience.
- Utilized electronic testing equipment to troubleshoot fuel, ignition and emissions control systems.
- Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Disassembled and overhauled internal combustion engines, pumps and generators.
Education
Some College (No Degree) - Aerospace Ground Equipment Technology
Air University
Montgomery, ALSkills
- Team supervision
- Safety compliance
- Equipment maintenance
- Performance assessment
- Policy development
- Customer relationship management
- Shift scheduling
- Staff training
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Inventory management
- Outstanding prioritization skills
- Service order flow
- Progress monitoring
- Supervisory role experience
- Inspections management
- Policy enforcement
- Complaint handling
- Workforce planning
- Management experience
- Employee engagement
- Task delegation
- Active listening
- Microsoft Excel
- Product knowledge
- Team collaboration
- Order fulfillment
- Paperwork processing
- Retail sales customer service
- Product and service solutions
- Delivery scheduling
- Staff education and training
- Multitasking and organization
- Customer satisfaction measurement
- Refund management
- Shipping and logistics
- De-escalation techniques
- Warranty service
- Service upselling
- Team development
- Appointment scheduling
- Decision-making
- Order processing
- Opening and closing accounts
- Escalation management
- Call management
- Quality control
- Task prioritization
Timeline
Service Supervisor
Acme Tools
06.2015 - Current
Technician
Acme Tools
05.2011 - 06.2015
Aerospace Ground Equipment Craftsman
USAF
02.2001 - 02.2011
Some College (No Degree) - Aerospace Ground Equipment Technology
Air University