David Ballesteros
Miami,FL
Summary
My name is David Ballesteros, and I am an immigrant with experience in various jobs that have allowed me to develop key skills in customer communication. Throughout my professional journey, I have honed competencies in sales and customer service, excelling in understanding and meeting customer needs, as well as effectively managing interactions to achieve positive outcomes. I am currently studying at Miami Dade College, which enables me to combine practical experience with a solid academic foundation to add even more value to my professional field.
Overview
4
4
years of professional experience
Work History
Tour Guide
Soflo Extreme Jetski
North Miami, FL
12.2023 - 03.2024
- Provided detailed information to tourists about local attractions and points of interest.
- Conducted research on new destinations or attractions to add to the existing itinerary.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Managed bookings, reservations and payments for tours.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Created customized tour packages according to customer preferences.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
Warehouse Clerk
Premier Doral
Miami, FL
02.2022 - 11.2023
- Identified, counted and verified stock items.
- Maintained accurate inventory records using computerized tracking system.
- Loaded and unloaded trucks with hand truck or pallet jack.
- Assisted with physical inventories as needed.
- Processed returns from customers and suppliers efficiently and accurately.
- Organized deliveries by sorting and stocking receivables
- Identified order discrepancies and damaged items and notified supervisor.
- Prepared documentation to track and report on damaged or missing items.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Warehouse Forklift Operator
Porter Industries
Miami, FL
02.2021 - 01.2022
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Organized items according to size, type, style, color, or product code.
- Received incoming shipments and checked contents against purchase orders.
- Inspected material handling equipment for defects prior to use.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Collaborated with team members to complete tasks efficiently and accurately.
- Located, pulled and prepared orders.
- Loaded or unloaded shipments on trucks.
- Stored material by moving to appropriate area in warehouse.
- Boxed, labeled and added shrink wrapping to items.
L-autos
seller
Fusagasuga
08.2020 - 01.2021
- Developed and maintained relationships with existing customers to ensure repeat business.
- Demonstrated products features, capabilities, and benefits in order to secure sales.
- Negotiated pricing deals with vendors to obtain the most favorable terms possible.
- Assisted customers with returns or exchanges when necessary.
- Processed sales transactions and handled cash and credit card payments.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Bachelor of Business Administration -
Miami Dade College
Miami, FLSkills
- Proficient in Spanish
- Conflict Mediation
- Sales abilities
- Licensed driver in Florida
- Cash Handling
- Customer Engagement
- Financial Analysis
- Financial Reporting
Timeline
Tour Guide
Soflo Extreme Jetski
12.2023 - 03.2024
Warehouse Clerk
Premier Doral
02.2022 - 11.2023
Warehouse Forklift Operator
Porter Industries
02.2021 - 01.2022
L-autos
seller
08.2020 - 01.2021
Bachelor of Business Administration -
Miami Dade College
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