David Banks
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Security Consultant
Peak Alarm
10.2022 - Current
- Enhanced client security by conducting comprehensive risk assessments and recommending appropriate countermeasures.
- Improved overall system security for clients by identifying vulnerabilities and implementing effective solutions.
- Developed customized security strategies for clients, addressing unique needs and requirements.
Service Dispatcher In Call Center
Peak Alarm
10.2021 - 10.2022
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Reduced response times with effective scheduling and route optimization strategies.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Delivery Driver
Pizza Hut
11.2020 - 09.2021
- Answered phones in a welcoming and professional demeanor to provide top quality service to all customers
- Prepped sauces, pastas, and frozen goods to guarantee all orders could be properly fulfilled
- Safely and promptly delivered orders to appropriate locations to guarantee customer satisfaction.
Server
Cedars at Pier One Restaurant
12.2019 - 03.2020
- Maintained restaurant standards by providing quick and friendly service to all guests
- Upsold speciality menu items to increase overall restaurant revenue
- Retained in-depth knowledge of food and drink menu
- Resolved customer complaints and issues to ensure guest satisfaction and retention.
Education
High School Diploma -
Richland High School
Richland, WASkills
- Network Security
- Threat detection
- Intrusion Detection
- Identity and Access Management
- Customer support
- Verbal and written communication
Timeline
Security Consultant
Peak Alarm
10.2022 - Current
Service Dispatcher In Call Center
Peak Alarm
10.2021 - 10.2022
Delivery Driver
Pizza Hut
11.2020 - 09.2021
Server
Cedars at Pier One Restaurant
12.2019 - 03.2020
High School Diploma -
Richland High School
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