David Barnes
Houston,TX
Summary
Experienced HR Manager with a proven track record of implementing and overseeing various human resources programs and initiatives. Skilled in recruitment, employee relations, leaves and accommodations, performance management, training and development, and policy implementation. Strong background in fostering a positive and inclusive workplace culture, resolving conflicts, and ensuring legal compliance. Excellent communication and leadership abilities with a focus on driving organizational success through effective talent management strategies.
Overview
15
15
years of professional experience
Work History
HR Operations Specialist
SAGE Veterinary Centers/NVA
04.2022 - Current
- Managed the leave management process for over 1,500 employees
- Created a new leave management process to support six sites.
- Managed recruitment process by posting job advertisements, and coordinating background checks for potential candidates
- Managed the onboarding process as well as created job descriptions
- Assisted supervisors in performance management procedures
- Assisted in the development and implementation of HR policies and procedures, ensuring compliance with legal requirements
- Administered employee benefits programs, including health insurance and retirement plans, and resolved benefits-related inquiries
- Maintained accurate HR records and files, including employee personal information, attendance records, and performance evaluations
- Streamlined operational workflows, enhancing efficiency across veterinary service delivery.
- Collaborated with HR teams to streamline communication regarding employee absences and entitlements.
- Managed project timelines and resources to ensure the successful execution of initiatives within budget constraints.
- Managed recruitment process by posting job advertisements and coordinating background checks for potential candidates
- Managed accommodation operations, ensuring compliance with health and safety regulations.
HR Advisor
St. Joseph Health
10.2019 - 01.2020
- Developed and implemented HR policies and procedures to ensure compliance with local, state, and federal regulations.
- Collaborated with hiring managers to streamline recruitment processes, resulting in shorter time-to-fill and improved candidate quality.
- Implemented efficient onboarding processes to streamline new employee orientation and integration into company culture
- Conducted onboarding sessions to educate new employees on company policies, procedures, and expectations
- Collaborated with hiring managers to ensure a smooth transition for new hires, including coordinating training schedules and mentorship programs
- Monitored and tracked new employee progress during the onboarding process to identify areas for improvement and provide timely feedback.
Senior Representative
Advantage Solutions
06.2019 - 08.2019
- Conducted performance evaluations and provided coaching to supervisors to improve employee engagement and retention rates.
- Processed and managed all voluntary terminated associates State Separation forms for (CA, CT, GA, MA, NJ, NY, TN)
- Conducted thorough interviews and screenings to identify top talent for open positions
- Maintained accurate and up-to-date HR records and systems to support organizational needs
- Developed and implemented training programs to enhance employee skills and foster professional development
Call Center Supervisor
Advantage Solutions
05.2018 - 06.2019
- Supervised a team of 20+ call center representatives, providing guidance, training, and performance evaluations to ensure exceptional customer service and resolution of employee inquiries.
- Implemented new call center procedures and protocols to streamline operations and improve efficiency, resulting in a 20% increase in call resolution rates.
- Conducted regular quality assurance assessments of call center interactions and provided coaching and feedback to team members to enhance communication skills and service delivery.
HR Generalist
Sandhills Center - Mental Health, Substance Abuse & DD Care
09.2015 - 08.2017
- Managed the onboarding process for new hires, including orientation sessions and training programs to foster a smooth transition.
- Develop and implement HR policies and procedures to ensure compliance with legal requirements and organizational goals
- Conducted employee performance reviews and implemented strategies to improve employee engagement and retention
- Advised management on employee relations issues, including conflict resolution, disciplinary actions, and performance improvement plans
- Served in the EEOC Response Team, which was responsible for charge process and the collection of internal and client groups responses
- Administered benefits programs and handled employee queries related to compensation and benefits
- Provided guidance and support to employees and management on various HR-related matters, such as performance evaluations, training, and career development opportunities
HR Specialist
Quiksilver Inc.
06.2011 - 04.2014
- Facilitated training and development programs to enhance employee skills and knowledge, including orientation sessions for new hires
- Maintained accurate HRIS records and generated reports on metrics such as turnover, headcount, and training completion rates for management review and strategic decision-making
- Provided administrative support to the HR department including scheduling interviews, coordinating training sessions, and maintaining employee records
- Assisted with the recruitment process by posting job openings, screening resumes, and conducting initial phone interviews
- Supported HR department by assisting with recruitment, onboarding, and offboarding processes
- Assisted with benefits administration, including enrollments, changes, and terminations
- Supported HR team in various administrative tasks such as preparing reports, creating presentations, and organizing employee events.
Education
Wake Tech CC.
Raleigh, North Carolina09.2009
Skills
- Organization Development
- Employee Relations
- Onboarding
- Leadership
- Cultural Competency
- Collaboration
- Strategic Planning
- Leave of Absence
- Accommodations
- Project management
- Risk mitigation
- System development
Timeline
HR Operations Specialist
SAGE Veterinary Centers/NVA
04.2022 - Current
HR Advisor
St. Joseph Health
10.2019 - 01.2020
Senior Representative
Advantage Solutions
06.2019 - 08.2019
Call Center Supervisor
Advantage Solutions
05.2018 - 06.2019
HR Generalist
Sandhills Center - Mental Health, Substance Abuse & DD Care
09.2015 - 08.2017
HR Specialist
Quiksilver Inc.
06.2011 - 04.2014
Wake Tech CC.