David Barranco
Oceanside,CA
Summary
Detail oriented automotive technician with expertise in customer relationship management and effective communication. Committed to delivering high-quality service and building trust with customers.
Overview
10
10
years of professional experience
Work History
Automotive Technician
Ken Grody Ford
Carlsbad, California
06.2020 - Current
- Active listener skilled at understanding concerns and gathering accurate information from customers.
- Translated complex technical issues into clear, easy-to-understand explanations, ensuring customers felt informed, supported, and confident in next steps.
- Built trust through empathy and professionalism when customers were stressed or anxious, providing reassurance and guiding them through the process.
- Documented findings, concerns, and service recommendations thoroughly and accurately, demonstrating strong attention to detail and ensuring clear communication across a team.
Automotive Technician
Honda Of Escondido
Escondido, California
09.2019 - 04.2020
- Coordinated with service advisors, parts departments, and other technicians to deliver efficient, timely service.
- Managed multiple vehicles and priorities at once in a fast-paced environment, demonstrating strong organizational and time-management abilities.
- Detail-focused with strong documentation habits, ensuring accurate records and smooth coordination of services.
- Delivered patient style customer service by actively listening to concerns, asking clarifying questions, and gathering accurate information to understand the customer's experience.
Inventory Specialist
Ken Grody Ford
Carlsbad, California
06.2015 - 09.2019
- Managed high call volume and front desk interactions to enhance customer service efficiency.
- Facilitated timely deliveries by coordinating effectively with suppliers.
- Streamlined workflow through coordination with technicians and management.
- Maintained accurate records, orders, and inventory data, showcasing strong documentation skills.
Education
Automtive Technology
Miracosta College
Oceanside, CA06-2020
Automotive Technology
Palomar College
San Marcos, California, CA06-2019
El Camino High
Oceanside, CA06-2012
Skills
- Customer relationship management
- Service coordination
- Technical support
- Effective communication
- Attention to detail
- Active listening
Timeline
Automotive Technician
Ken Grody Ford
06.2020 - Current
Automotive Technician
Honda Of Escondido
09.2019 - 04.2020
Inventory Specialist
Ken Grody Ford
06.2015 - 09.2019
Automtive Technology
Miracosta College
Automotive Technology
Palomar College
El Camino High