Josh Rieves
Mlton,FL
Summary
Automotive Technician with extensive experience at Gary Sapp Automotive, specializing in engine diagnostics and customer relationship management. Demonstrated ability to optimize workflows and enhance vehicle performance through thorough inspections and repairs. Skilled in training staff and implementing best practices to improve service quality and customer satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Automotive Technician
Gary Sapp Automotive
Pensacola, Florida
08.2024 - Current
- Inspected vehicles for safety and maintenance issues, documenting findings for repairs.
- Trained employees on standard repair methods and maintenance services.
- Tested components with infrared analyzers, compression gauges, and computerized diagnostics.
- Reviewed brake systems to determine necessary replacements or adjustments.
- Replaced spark plugs, fuel filters, and sensors to enhance engine performance.
- Conducted test drives pre- and post-repair to ensure vehicle functionality.
- Utilized diagnostic tools to accurately identify and resolve drivability concerns.
- Maintained detailed records of repairs, parts used, and labor involved.
Owner/Service Manager/Automotive Technician
Josh Rieves Automotive
Dewitt, AR
01.2007 - 06.2024
- Managed daily operations of service team, ensuring efficient workflow and productivity.
- Trained and mentored staff on customer service best practices and procedures.
- Coordinated scheduling and assignments for personnel to optimize coverage.
- Resolved customer inquiries promptly, enhancing satisfaction levels.
- Implemented standard operating procedures for consistent service delivery.
- Conducted regular team meetings to discuss performance and address concerns.
- Monitored inventory levels and ordered necessary supplies efficiently.
- Developed relationships with customers, vendors, and suppliers to foster collaboration.
Automotive Technician/Service Manager
Petrus Chevrolet
De Witt, Arkansas
03.1994 - 01.2007
- Diagnosed engine issues utilizing advanced diagnostic tools and techniques.
- Performed routine maintenance, including oil changes, tire rotations, and brake pad replacements.
- Repaired electrical systems across various vehicle models efficiently.
- Collaborated with team members to enhance repair processes and optimize workflows.
- Conducted thorough inspections to identify potential vehicle problems proactively.
- Provided clear service option explanations while addressing customer inquiries.
- Maintained a clean workspace, ensuring compliance with safety standards.
- Kept detailed records of repairs, labor, and parts utilized.
Education
Some College (No Degree) - Automotive Technology
PCCUA
De Witt, ARSkills
- Vehicle inspection
- Engine diagnostics
- Brake system analysis
- A/C troubleshooting
- Diagnostic tool usage
- Customer relationship management
- Parts ordering
- Workflow optimization
- Problem solving
- Employee training
- Attention to detail
- Battery services
- Electrical failure repairs
- Electrical
- Transmissions
- Gasket replacements
- Hand and power tools
- Drivability issues
- Calibrating systems
- Troubleshooting and Diagnostics
- Computer diagnostics
- Drivetrain and axle installation
- Engine overhauls
- Quality assurance inspections
- Brake systems
- Technical documentation
- Suspension systems understanding
- System repairs
- Electrical systems
- Operating pneumatic tools
- Diagnosis and repairs
- Valid Driver's license
- Air conditioning repair
- Emissions control
- Optimizing engine performance
- Drivetrain repair
- Troubleshooting skills
- Oil change services
- Customer relationship management (CRM)
- Installing equipment
- Alignments experience
- Physical stamina
- Verbal and written communication
- Estimating work
- Relaying complex information
- Automotive testing
- Diagnostic assessment
- Electrical repair procedures
- Work Planning and Prioritization
- Software updates
- Preparing work orders
- Coolant flushes
- Replacing parts
- Scheduled services
- Rebuilding engines
- Transmission repair
Certification
- ASE Master Technician since 1996
- L1 Certified Specialist in Advanced Engine Performance since 2001
- A9 Light Vehicle Diesel Engine Certified since 2011
Affiliations
- Christian Jail Ministry Arkansas County Jail Arkansas 2001-2023
Timeline
Automotive Technician
Gary Sapp Automotive
08.2024 - Current
Owner/Service Manager/Automotive Technician
Josh Rieves Automotive
01.2007 - 06.2024
Automotive Technician/Service Manager
Petrus Chevrolet
03.1994 - 01.2007
Some College (No Degree) - Automotive Technology
PCCUA