DAVID BAUMGARTNER
Phoenix,AZ
Summary
Experienced manager with a diverse professional background in management, customer service, logistics, business analysis, and training. Possesses excellent teambuilding skills and a positive professional attitude to drive success in any company environment. Passionate about creating and growing business opportunities, with exceptional relationship-building skills and the ability to effectively communicate with stakeholders. Excellent at developing training plans, and comfortable with remote training as well as in person classroom management.
Overview
25
25
years of professional experience
Work History
Onsite Trainer
Athenahealth
01.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions for end users pre go live.
- Provided coaching and mentoring to athena employees.
- Provided at the elbow support and training for all levels of medical staff during software go lives.
Training Facilitator
24-7 Intouch
01.2019 - 09.2021
- Taught 40+ trainees in classroom environment per class.
- Delivered curriculum design for new line of business / new client.
- Facilitated new hire training and tier 2 support training.
- Supported roll-out of two new campaigns with training and IT integration.
General Manager
Nature's Garden Express
01.2016 - 12.2018
- Managed 30+ team including buying, customer support, warehouse, and route management for online organic e-grocer.
- Cut over $10K per month in unnecessary costs to streamline business.
- Managed hiring, training, and all managerial duties for warehouse, service, and driver teams.
Designer
Independent Design Consultant
01.2012 - 12.2016
- Designed PC and mobile games and apps.
- Worked with entertainment companies such as Mowgli Games in Atlanta, GA on game design including mobile and PC games.
General Manager
ACS
01.2010 - 12.2015
- Reworked all business processes and management functions for professional residential and commercial cleaning company.
- Via website launch, social network marketing, and referral sites grew revenue by over 90% in under one year.
- Reworked task processes creating almost 50% increase in team efficiency.
- Designed and implemented Accounting, Accounts Payable/Receivable, Employee Hour tracking, Payroll, Supply Inventory, Client Prospect Tracking, Client Database, and Online Shared Scheduling system for five field teams.
Design Manager
TC Digital
01.2007 - 12.2009
- Company Overview: TC Digital produces and markets trading card games coupled with online play.
- Led design and development process for Chaotic, a full multi-media gaming brand.
- Contributed at all levels of Chaotic brand leadership including production, marketing, organized play, television, and technology initiatives.
- Built and led internal game design team with award winning designers and developers.
- Designed game engine for the official NFL card game. Prototype engine was instrumental in TC Digital being awarded the NFL contract.
- Nominated for multiple Origins design awards including Chaotic set design on 'Turn of the Tides.'
- Re-worked product booster pack and starter deck configurations successfully to be more appealing to consumers while realizing 15% savings to TC Digital.
- TC Digital produces and markets trading card games coupled with online play.
Designer / Assistant Brand Manager
UPPER DECK
01.2005 - 12.2007
- Company Overview: Upper Deck is a world wide leader in trading card games, sports cards, and sports memorabilia.
- Designed game engines and expansions with a focus on entertainment value while maintaining a low barrier to entry.
- Developed brand strategies including: Pricing, card layout, packaging, brand focus, marketing, retailer support, manufacturing, and profit / loss analysis.
- Created and staffed external playtest development group allowing company to quickly extend ability to assess new game engines and designs without greatly expanding internal R&D.
- Overhauled game data sharing methods, which led to new efficiencies and security in file sharing.
- Designed online 'guild-based' competitive social networking system to reduce dependency on brick and mortar retailers. System designed to work hand in hand with restructured Organized Play program.
- Co-designed new game engine for flagship IP with a focus on originality and playability without sacrificing ease of learning or elegance.
- Upper Deck is a world wide leader in trading card games, sports cards, and sports memorabilia.
Business Analyst / Corporate Trainer
THE DISCOVERY CHANNEL
01.2000 - 12.2004
- Company Overview: Discovery Communications is the number-one nonfiction media company reaching more than 1.5 billion cumulative subscribers in over 170 countries.
- Worked on design documents, gathered requirements, created test plans, wrote documentation, developed work process flows with subject matter experts, managed programmers, oversaw User Acceptance Testing, created training curriculum, trained sales staff, and managed final deployment of applications.
- Reorganized staffing in Sales department realizing a 15% increase in productivity.
- Identified and deployed software to Finance Department increasing billing collections by 20%.
- Discovery Communications is the number-one nonfiction media company reaching more than 1.5 billion cumulative subscribers in over 170 countries.
Education
BA - History
UNIVERSITY OF FLORIDA
Gainesville, FloridaSkills
- Creative Problem Resolution
- Analytics
- Leadership skills
- Developing Business Strategies
- Curriculum Design
- Customer Service
- Managing Small Teams
- Training & Implementation
- Mentoring
- Business Consulting
- Classroom oversight
- New hire training
- Remote learning
- Curriculum planning
Timeline
Onsite Trainer
Athenahealth
01.2022 - Current
Training Facilitator
24-7 Intouch
01.2019 - 09.2021
General Manager
Nature's Garden Express
01.2016 - 12.2018
Designer
Independent Design Consultant
01.2012 - 12.2016
General Manager
ACS
01.2010 - 12.2015
Design Manager
TC Digital
01.2007 - 12.2009
Designer / Assistant Brand Manager
UPPER DECK
01.2005 - 12.2007
Business Analyst / Corporate Trainer
THE DISCOVERY CHANNEL
01.2000 - 12.2004
BA - History
UNIVERSITY OF FLORIDA
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