ERP Application Manager
Westlake Corporation
10.2021 - 02.2024
- Provided support for over 1300 business users across multiple business areas using four primary ERP solutions and dozens of additional applications.
- Managed team of 40 support team members including full-time employees, contract, and off-shore resources
- Improved application performance by identifying and resolving technical issues through regular system monitoring and maintenance.
- Streamlined application deployment processes for faster implementation of new software solutions.
- Enhanced user experience with continuous assessment and improvement of application functionality.
- Optimized existing applications for increased efficiency and cost savings by refining code and implementing best practices.
- Managed budgets effectively, ensuring optimal allocation of resources throughout projects'' life cycles.
- Sustained strong relationships with vendors, working through multiple sets of company name changes and AP support team members.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Fostered culture of continuous improvement within Application Management team, emphasizing importance of collaboration and learning from past experiences.
- Aggressively deployed alternative versions of ITGC Controls to establish consistency across Enterprise.