Motivated and dependable Customer Service Representative seeking to provide friendly, efficient support, resolve customer concerns, and contribute to a positive customer experience.
Work History
Conference Services and Audio/Visual Associate
3 Months
Ridgecrest conference center | 06.2026 - 09.2026
Set up, operated, and tested audio, video, lighting, and presentation equipment for meetings, conferences, and special events
Provided on-site technical support and quickly troubleshot equipment issues during events
Worked closely with event staff, presenters, and guests to ensure smooth event operations
customer service representative — AT&T Account
6 Months
Sutherland | 11.2025 - 05.2026
Provided technical support to AT&T customers for internet, phone, and service-related issues
Diagnosed and resolved device, connectivity, and account-access problems
Guided customers through troubleshooting steps in a clear, patient, and professional manner
Documented customer interactions accurately while ensuring a positive support experience
Cairo, Egypt | 7 months
customer service representative — Talabat Account
5 Months
Teleperformance | 05.2025 - 10.2025
Provided live-chat support for Talabat food-delivery customers
Assisted customers with order issues, delivery concerns, refunds, and account questions
Resolved customer concerns efficiently while maintaining a friendly, professional tone
Manager, Audio Visual Technology Services at Western University of Health SciencesManager, Audio Visual Technology Services at Western University of Health Sciences