DAVID BLACKMON
Summary
Dedicated individual with a diverse background in management, customer service, call center, warehouse, and retail seeking to transition into the IT field. Objectives include bringing an adaptive perspective and a strong willingness to learn new material to effectively complete daily job tasks. Proactive approach and eagerness to meet and exceed expectations in this new role.
Overview
9
9
years of professional experience
Work History
Tracking Coordinator
Richemont
12.2024 - 02.2025
- Assist with locating shipment for high end luxury masons
- Create creation and reporting
- Manage inbox for email
- Respond to high end masons, work with Cartier, Van Cleef and Arpels, Chloe, etc to ensure shipment is received via Fed Ex
- Submit claim and organize/manage data via UPS/Fed Ex as a supplier
- Temp Position
Member Care Representative
Transact Health Insurance
11.2024 - 12.2024
- Handle Case activities and verify application for accuracy, Managed client tools, Used resources such as Genesis Soft ware, Sunfire, and Sapo main to verify application for accuracy and
- Ensure positive customer service, Seasonal Position, Branded United Healthcare, Cigna, Anthem, and Aetna to sure customers are enrolled for the AEP enrollment period
- Seasonal Position
Quality Analyst
Toyota/VXI Global Solutions
11.2021 - 03.2024
- Subject Matter Expert, Authenticate guest information, Log in Activity Accounts, Notate Accounts, Data Entry, Research Information concerning customer profile, Contact or Escalate calls to Case management for review, provide updates of reimbursement claims, create dealer one case and document concerns
- Evaluate calls for quality and training purposes, create training material to present during QA corner meetings, facilitate QA corner meetings, Client calibration meetings, Practice client calibration meetings, Great Attendance, Present power point presentation and train agents during nesting period to ensure 80% quality rating during production, provide daily feedback of agents performance and skill set to work on set areas and improvements
- 3 promotions (Brand engagement advocate, subject matter, expert, quality analyst)
Filing Operator
Behr Paint
04.2020 - 10.2021
- Maintain Back Room
- Maintain Work Area
- Repair Filing machine, Labeler, Lid Dropper, Lid Presser, North Bailer, South Bailer, and Case Packer, 90+% production rate
- Maintain happy customers and satisfying customer orders
- Promoted Internally Twice
Repair Technician
Milwaukee Tools
02.2019 - 03.2020
- Repair Tools under warranty
- High Production Rate
- Deny tools under warranty
- Certificate of Achievement
- (Contact Mrs. Betty (Supervisor) 662-458-3925 for addiction feedback about job performance level)
Production Worker
General Motors Inc
02.2016 - 10.2018
- Sequencer for General Motors, Sequence Door Pads, Boiler, Chimsel
- Glass/Tint, Steering Wheel, Seat Pads, Forklift Operator, Place seat in cell, order pulle
- Temp/Hire, Material Handler
- Fork Lift Certified
- Dock Unloader/Loader
- Promoted internally twice
Education
Certification of Completion - Information Technology
MY COMPUTER CAREER
Arlington, TX05-2025
Bachelor's Degree - Mathematics
Mississippi Valley State University
01.2016
High School Diploma -
Greenwood High School
Greenwood, MS01.2012
Skills
- Repair Technician
- Forklift Operator
- Typing Speed 44 wpm
- Customer service skills
- Great Work Ethic
- Team Leader
- Fast Work Pace
- Reliable
- Dependable
- Microsoft Word
- Office
- Excel
- Creating spreadsheet documents
- Data entry
- Management
Timeline
Tracking Coordinator
Richemont
12.2024 - 02.2025
Member Care Representative
Transact Health Insurance
11.2024 - 12.2024
Quality Analyst
Toyota/VXI Global Solutions
11.2021 - 03.2024
Filing Operator
Behr Paint
04.2020 - 10.2021
Repair Technician
Milwaukee Tools
02.2019 - 03.2020
Production Worker
General Motors Inc
02.2016 - 10.2018
Bachelor's Degree - Mathematics
Mississippi Valley State University
Certification of Completion - Information Technology
MY COMPUTER CAREER
High School Diploma -
Greenwood High School
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