Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as positive reinforcement and accountability training. Demonstrated understanding of data collection and recordkeeping requirements. Promoted functional and social skills development within clinic, home and community environments.
Overview
17
17
years of professional experience
Work History
Behavior Technician 1
Easter Seals Port Health
Staunton, VA
04.2026 - 10.2026
De-escalated crises through implementation of approved behavior support strategies to maintain client stability.
Executed crisis management using de-escalation techniques such as redirection and calming strategies to ensure safety.
Maintained client safety and followed required care protocols.
Enhanced communication, social, and daily living skills to improve client interactions.
Collaborated with supervisors and care teams to provide timely treatment updates, enhancing client care.
Direct Support Professional
Region Ten Community Service Board
Charlottesville, Virginia
06.2025 - 04.2026
Supported clients in personal care and household routines to promote independence
Ensured client safety during home and community activities to foster a secure environment
Followed individualized support plans and behavior guidelines
Recorded service notes and client progress to inform care teams and enhance service delivery
Facilitated cooking classes to enhance clients' self-sufficiency in meal preparation to enhance independent living skills.
Administered medications per care instructions and agency policy.
Responded to crisis situations using calm de-escalation techniques
Administered medications per care instructions and agency policy
CRISIS PREVENTION OFFICER
Western State Hospital
Staunton, VA
10.2022 - 01.2025
Championed safety culture initiatives within units, enhancing team collaboration and promoting a secure environment.
Respond professionally and therapeutically to various incidents and emergencies as trained.
Engaged patients respectfully and empathetically, building positive rapport while utilizing negotiation skills to de-escalate challenging behaviors.
Participate appropriately in the implementation of patient behavior support plans.
Generated reports with findings and recommendations post-Code Purple incidents, ensuring unit safety through follow-up with Charge Nurse, evaluating patient acuity hospital-wide, and adjusting CPO resources in collaboration with charge staff.
Supported the nursing department in managing daily operations and collaborating with Public Safety.
FOUNDER/ CEO
Guardians Three LLC
Staunton, VA
04.2018 - 01.2023
Established partnerships with individuals and businesses to enable collaboration and create growth opportunities.
Collaborated with board to devise strategies ensuring clients received quality service at competitive prices.
Identified business development challenges and customer concerns for proactive resolution.
Defined company roles and responsibilities to establish and enhance processes.
Created succession plans to provide continuity of operations during leadership transitions.
PNA
Western State Hospital
Staunton, VA
06.2021 - 10.2022
Collaborated effectively in team environments while successfully managing independent tasks. Demonstrated self-motivation and personal responsibility in achieving team goals. Proven ability to learn quickly and adapt to new situations. Provided support and guidance to team members, fostering a collaborative atmosphere.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
ASSEMBLY LINE TECHNICIAN
Comsonics
Harrisonburg, VA
09.2019 - 01.2021
Executed assembly of products following specifications and instructions to meet production standards.
Assembled and aligned parts and fixtures with precision using hand and power tools to ensure product quality.
Worked directly with QA personnel to identify and correct defects. Executed regular tests and inspection procedures to assemble products according to specifications.
Maintained accurate records of parts used in assembly process for effective tracking and consistent information storage.
STORE MANAGER
Metro By T-Mobile
Harrisonburg, VA
11.2018 - 03.2019
Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Supervised day-to-day operations to meet performance, quality and service expectations.
Oversaw inventory control and cash management, ensuring efficient store opening and closing procedures.
Executed point of sale opening and closing procedures while monitoring cash intake and deposit records to enhance accuracy and minimize discrepancies.
Fostered a positive work environment by educating customers and employees on products and promotions throughout the store and franchise.
SMALL MEDIUM BUSINESS AMBASSADOR
The Wireless Center, Verizon Premium Retailer
Crozet, VA
05.2017 - 09.2018
Greeted customers and clients, fostering a welcoming atmosphere that enhanced customer relations and satisfaction through a friendly, neighborhood attitude.
Engaged guests in conversation to provide hospitality and facilitate service recovery, building rapport with customers.
Educated customers on Verizon wireless plans, devices, and promotions.
Greeted store guests and directed them to appropriate wireless solutions.
Explained billing, upgrades, and service changes for Verizon accounts.
STORE MANAGER
Divide Mobile/Boost Mobile
Staunton, VA
09.2015 - 03.2017
Oversaw inventory control, cash control, and execution of store opening and closing procedures to ensure operational efficiency.
Led store employees in a fast-paced environment through proactive communication and constructive feedback to enhance team dynamics.
Executed opening and closing procedures for point of sale systems.
Coordinated rotation of merchandise and displays to prominently feature new products and promotions.
CASHIER/STOCKER ASSOCIATE
Follett Higher Education
Weyers Cave, VA
12.2009 - 08.2016
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Stocked, tagged and displayed merchandise as needed
Set positive example for team members by providing high-quality, efficient service.
Mentored junior employees to improve performance, food safety, and customer service.