David Blake
Dover,DE
Summary
Dedicated security and IT professional with 10+ years experience conducting visual, audio, and video surveillance to document the actions of both customers and staff. Good report writing and relationship-building abilities. Practical field support technician with exceptionally strong skills in stock inventory management, troubleshooting, diagnostics, and systems analysis. Outstanding aptitude for organizing and solving problems. Possesses a strong work ethic and performs well in team settings. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Capital School District- Office of Technology
11.2020 - Current
- Training newly hired part-timers, ordering components, keeping track of all district laptops and Chromebooks, systems, policies, and paperwork using in-house tracking management, increasing capacity to close tickets by 15%, and maintaining documentation.
- Expertise in performing standard user system maintenance, including file and user management, upgrades, migrations, and new deployments, as well as software and hardware updates, increases productivity by 25%.
- Proven aptitude for troubleshooting wired and wireless network connections, as well as a solid foundation in core network concepts
- Train staff members on how to use technology.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
Sales & Service Technician
Verizon Wireless
06.2019 - 11.2019
- Upgrade and sell cellular devices. Maintain sales quotas. Install, service, and repair, and provide training to customer personnel, increasing productivity and sales by 15%
ADT Home Security Installation/Sales & Service Technician
Defenders
03.2018 - 06.2019
- Installation and servicing of electronic security systems and low-voltage wiring. Promoting sales and educating clients on equipment operations. Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
- Installation and service of hardwired and wireless alarm systems, CCTV and card systems
- Cellular communicators, IP devices, line carrier devices, intercom systems, and integrating internet communication for security systems
- Programming panels for proper functionality
- Communicate daily with regional and local offices.
Surveillance Officer
Dover Downs Inc.
06.2017 - 06.2018
- Observed all casino activity to ensure the integrity of all table games and electronic gaming activity; protected Casino assets, and ensured all state, local, company, and departmental regulations were being followed
- Prepared video files for presentation in court and helped ensure the safety of all casino and hotel guest
- Compiled videos have been gathered to document unusual activities on the premises and to closely observe certain individuals suspected of being involved in money laundering.
- collaborated with a local FBI/DEA task force to investigate the activities of people who might be involved in the distribution of illicit drugs. Implemented changes for lighting on the gaming tables by placing the camera on the floor of the casino to achieve maximum coverage and continuity Saving the casino thousands in return
- Responsible for the creation of inventory control and tracking of video files.
IT Technical Support Specialist
CTD Inc.
01.2015 - 06.2016
- Security & technology wiring commercial & custom homes, increased sales by 20%
- Network Programming, Object-Oriented Development
- Troubleshooting and support of an F5 Web Application Firewall, F5 XML Firewall, F5 Single Sign-On
- Web design/Auto Cad and design work
- Security & Low voltage wiring implementation
- Basic network troubleshooting, Dell, Chrome book, Mac, IOS.
Education
B.S. Psychology -
Wilmington University
01.2016
Skills
- Technical Troubleshooting
- Incident Management
- Application installations
- System diagnostics
- Desktop Component Repair
- Remote Diagnostics
- Hardware Configuration & updates
- Asset Management
- Security Protocols
- Server maintenance
- Network Administration
- Technical documents comprehension
- Public Safety Awareness
- Reporting skills
- Incident documentation & intelligence gathering
- Law Enforcement Collaboration
- Video Surveillance
- Policy and procedure understanding
- Suspicious Activity Monitoring
- Records Management
- Video management
Certification
- Delaware Security License
- Maryland Security License
- Delaware Alarm License
- Dell Certified Technician
Timeline
Technical Support Specialist
Capital School District- Office of Technology
11.2020 - Current
Sales & Service Technician
Verizon Wireless
06.2019 - 11.2019
ADT Home Security Installation/Sales & Service Technician
Defenders
03.2018 - 06.2019
Surveillance Officer
Dover Downs Inc.
06.2017 - 06.2018
IT Technical Support Specialist
CTD Inc.
01.2015 - 06.2016
B.S. Psychology -
Wilmington University