Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
Increased Agent satisfaction through timely communication and efficient handling of loan applications.
Mentored new underwriters, providing guidance on best practices and improving overall team performance.
Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Made approval and denial recommendations by determining accurate risk levels.
Served on multiple project teams.
Claims Analyst
First Guard Insurance Company
Venice, FL
11.2014 - 11.2017
Verify coverage, investigate, evaluate, negotiate, and settle physical damage claims.
Research and assess subrogation potential.
Work closely with the insured; repair facilities, adjuster, legal representatives, and law enforcement.
Pursue recoveries on subrogation claims from insurance companies, businesses, and individuals.
Prepare disputed claims for arbitration and litigation.
Evaluate and handle complex claims to process claims in a timely and cost-effective manner.
Interview, and take recorded statements with witnesses, claimants, and third-party individuals.
Handle and process all payments promptly.
Negotiate repair cost with shops, adjusters and attorneys.
Property Adjuster, National Catastrophe Team
Allstate Insurance Company
Northbrook, IL
02.2011 - 11.2014
Improved claim resolution times by efficiently managing a caseload of property claims.
Reduced costs for the company by accurately estimating repair and replacement expenses.
Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
Maintained compliance with industry regulations by staying updated on changing laws and standards related to insurance adjusting.
Increased accuracy of damage estimates by utilizing advanced software programs for appraisal calculations.
Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
Mentored new hires.
Consistently met and exceeded goals for customer service, file, and re-inspection reviews using strong organization and time management skills.