Summary
Overview
Work History
Education
Skills
Timeline
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Lacie James

Lizella,GA

Summary

Proven Underwriter with a track record of enhancing team efficiency and reducing losses at GEICO through expert risk assessment and fraud detection. Adept at leading projects and fostering customer satisfaction, I excel in analyzing data and collaborative problem-solving. Recognized for outstanding communication and leadership skills, I bring a strong foundation in insurance knowledge and a commitment to excellence. Consistently ranked within the top 30 employees and contributing to the number one team at GEICO.


Overview

15
15
years of professional experience

Work History

Underwriter II

GEICO
07.2019 - Current
  • Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
  • Analyzed credit during underwriting process.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

PIU Underwriter

GEICO
08.2011 - 07.2019
  • Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
  • Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
  • Conducted thorough investigations and underwriting for various insurance claims.
  • Collaborated with the SIU (Special Investigations Unit) to identify and prevent fraudulent activities.
  • Achieved recognition for outstanding performance and contribution to the company's success.
  • Lead on several projects related to rate evasion
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Service Agent

GEICO
02.2010 - 08.2011
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
  • Accomplished Chairman's Award with the first year of service
  • Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.

Education

Associate of Applied Science - Marketing

Central Georgia Technical College
Macon, GA
12-2010

Skills

  • Underwriting guidelines
  • Analyzing data
  • Documentation Review
  • Risk Assessment
  • Fraud Detection and Prevention
  • Customer Service Excellence
  • Application Review
  • Quality Control
  • Loss Prevention
  • Policy renewal
  • Insurance knowledge
  • Team Collaboration and Leadership

Timeline

Underwriter II

GEICO
07.2019 - Current

PIU Underwriter

GEICO
08.2011 - 07.2019

Service Agent

GEICO
02.2010 - 08.2011

Associate of Applied Science - Marketing

Central Georgia Technical College

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Lacie James