David Bliss
Syracuse,NY
Summary
Dynamic Service Center Manager with expertise in staff training and operational management and implementing strategies that drive sales and improve service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Center Manager 020063
Valvoline Instant Oil
Liverpool, NY
07.2025 - Current
- Analyzed customer feedback to enhance service quality and address concerns effectively.
- Maintained cleanliness and organization of service center workspace for optimal operations and fixed multiple safety issue to bring building to VIOC safety standards.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process helped handle claims for area on multiple occasion.
- Established new training standards to enhance operational efficiency and prioritize on-time promotions trained team on new platform for training and developmet.
- Leveraged VClass service and SuperPro execution to boost overall sales and improve market presence.
- Developed staff to a point were store roster is promotable and driven to succeed
Service Center Manager 020009
Valvoline Instant Oil
Liverpool, NY
10.2023 - 07.2025
- Implemented strategies to boost daily oil change volume, supporting customer satisfaction by resetting standards and mentality from staff.
- Drove initiatives to enhance overall net sales performance by promoting proper csr process and asking for the sale.
- Managed scheduling staff shifts to optimize coverage during peak business hours.
- Resolved customer inquiries and complaints effectively to improve overall service experience.
- Successfully managed budgets and resources to maximize productivity and profitability.
- Trained new staff members on company policies and center expectations.
- Established rigorous cleanliness protocols to maintain a welcoming service center.
Assistance Service Manager 020065
Valvoline
East Syracuse, NY
04.2023 - 01.2025
- Set OCPD Standards to Promote Sales Growth
- Promoted 2 ST to Promote Team Growth + Development
- Reset Cleanliness Standards To Ensure Cleanliness + Service Performance by Developing Top And Bottomside Cleaning List
- Retrained Team on University Training Process and Goals
- Built Vclass on Every Oil Change Culture in Store to Maximize Customer Engagement
Education
High School Diploma -
Liverpool High School
Liverpool, NY2015
Skills
- Safety Culture Audit Platform Expert
- Guest Experience Expert
- Team Building
- Managing Operation and Efficiency
- KPI Management
- Staff Development
Accomplishments
- Operational Leadership - Optimize Bay Times, Maximizing OCPD, Floor Management Efficiency, Delegation Effectively
- Team Development & Coaching - 2 ASCM and 3 ST to rebuild motivated staff, Trained Staff To Master Training Platform, Reset Standards For Training To Promote Growth and Development
Certification
609 Certification
NY state inspector certification
Timeline
Service Center Manager 020063
Valvoline Instant Oil
07.2025 - Current
Service Center Manager 020009
Valvoline Instant Oil
10.2023 - 07.2025
Assistance Service Manager 020065
Valvoline
04.2023 - 01.2025
High School Diploma -
Liverpool High School