David Bliss
Syracuse
Summary
Dynamic Service Center Manager with expertise in staff training and operational management. Known for resolving customer issues promptly and implementing strategies that drive sales and improve service delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Center Manager 020063
Valvoline Instant Oil
Liverpool, NY
07.2025 - Current
- Managed daily operations ensuring efficient workflow and service delivery.
- Analyzed customer feedback to enhance service quality and address concerns effectively.
- Maintained cleanliness and organization of service center workspace for optimal operations.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Established new training standards to enhance operational efficiency and prioritize on-time promotions.
- Leveraged VClass service and SuperPro execution to boost overall sales and improve market presence.
Service Center Manager
Valvoline Instant Oil
Liverpool, NY
05.2025 - 07.2025
- Implemented strategies to boost daily oil change volume, supporting customer satisfaction.
- Drove initiatives to enhance overall net sales performance.
- Oversaw inventory management, ensuring proper stock levels for oil products and supplies.
- Managed scheduling staff shifts to optimize coverage during peak business hours.
- Resolved customer inquiries and complaints effectively to improve overall service experience.
- Successfully managed budgets and resources to maximize productivity and profitability.
- Trained new staff members on company policies and center expectations.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Established rigorous cleanliness protocols to maintain a welcoming service center.
Education
High School Diploma -
Liverpool High School
Liverpool, NY01-2015
Skills
- Safety trained
- Staff training and development
- Internal auditing
- Customer service
- Teamwork and collaboration
- Team building
- Task prioritization
- Managing operations and efficiency
- Analytical thinking
- Hiring and training
- Goals and performance
- Staff development
Certification
609 Certification
NY state inspector certification
Timeline
Service Center Manager 020063
Valvoline Instant Oil
07.2025 - Current
Service Center Manager
Valvoline Instant Oil
05.2025 - 07.2025
High School Diploma -
Liverpool High School