Scott Knight
Orting,Washington
Summary
My objective is to continue to work for this well established and proven company. My goal is to use my experience, dedication and drive and prove myself in a service center manager role.
Diligent with track record in managing daily service center operations and improving customer satisfaction. Successfully led teams in resolving complex service issues and streamlining workflow processes. Demonstrated problem-solving and leadership skills to enhance team performance and service quality.
Overview
39
39
years of professional experience
Work History
Assistant Service Center Manager
Old Dominion Freight Line
Seattle, Washington, USA
08.2007 - Current
- I started with Old Dominion Freight Line in 2007 as an operations manager.
- Shortly after merging with the Sumner Wa. service center and moving to Seattle in a larger facility I was promoted to assistant service center manager.
- Some of my current duties and responsibilities are and have been to aid in the interviewing and hiring processes of dock workers, drivers and supervisors.
- Assist in keeping the service center, state and federally compliant as well as uphold ODFL rules and policies.
- Be aware of current terminal production results, training and coaching where and as needed as well, know the goals of all.
- Assist in keeping a safe work place and a comfortable work environment.
- Proficient in as400, windows, SAP, Dashboard, ODConnect, OD Focus, BLU.
- Implemented quality control measures, reducing errors in service delivery and enhancing overall performance.
Driver / Supervisor
GI Trucking / Estes Express
Kent, Washington, USA
07.1987 - 08.2007
- As a P&D driver I was responsible to deliver the shipments on my trailer as safe and efficient as I could all the while maintaining great customer service.
- As an inbound dock supervisor I was responsible for creating the city peddle loads, making sure inbound freight was unloaded timely and loaded correctly.
- Create and teach proper dock work behaviors so as to work safe and reach company goals.
- Help in the training of hazmat handling and loading as well as forklift training.
- Supervised daily operations of driver schedules and route assignments to optimize efficiency.
Education
Diploma -
Auburn High School
Auburn, WashingtonSkills
- Workplace safety
- Staff training and development
- Operations management
- Scheduling coordination
- Policy enforcement
- Employee engagement
- Safety trained
- Leadership trained
- Motivation
- Staff supervision
- Service quality assurance
- Positive attitude
- Teamwork and collaboration
- Customer service
- Excellent communication
- Computer skills
- Organizational skills
- Effective communication
- Employee training
- Recruitment and hiring
- Professionalism
Timeline
Assistant Service Center Manager
Old Dominion Freight Line
08.2007 - Current
Driver / Supervisor
GI Trucking / Estes Express
07.1987 - 08.2007
Diploma -
Auburn High School
Personal Information
Hobbies: Golfing , Traveling, Fishing, Family camping trips at our lot down at the coast, Spending time with the 4 grandkids