Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Work Availability
Work Preference
Timeline

David Booker

Cypress

Summary

A technically astute Sr. IT analyst with expertise in optimizing technical systems, aligning technology solutions with organizational goals and enhancing operational efficiency. Proficient in configuration management, overseeing project lifecycles, and managing applications to meet business requirements. I have a successful track record of leading cross-functional teams that deliver successful and timely execution of technology projects.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sr IT Analyst

Sentara
05.2024 - Current
  • Work as a resource for the Management teams to support projects for their JIVA and QNXT (Healthcare software)system to align with business needs.
  • Attend meetings for the management team, provide status updates on projects, and help to push projects along
  • Analyze and document healthcare business processes to identify areas for improvement and optimization.
  • Collaborate with stakeholders to gather and prioritize business requirements.
  • Translate business requirements into technical specifications and user stories.
  • Ability to utilize SQL queries to write basic queries, extract, manipulate, and analyze data
  • Work closely with development teams and analyst teams to understand how changes affect the bigger picture for these projects
  • Create comprehensive documentation including user manuals, training materials, and process diagrams.

Applications Administrator

Community Health Choice
06.2020 - 01.2024
  • Moved over to the application support team where I became a primary contact to help manage and update various .Net, Microsoft, and Linux-based applications with a small team of 4 workers. Ensured seamless connectivity for 500+ in-office and remote employees, collaborated with third-party vendors and stakeholders, managed incident tickets through Azure DevOps and ServiceNow, conducted weekly SCRUM meetings in Microsoft Teams, and resolved issues for stakeholders.
  • Improved server reliability by 15% through effective technical assistance and management.
  • Collaborated with a vendor to gather data, patterns, and reports to implement key products, resulting in a 35% productivity increase.
  • Created multiple knowledge bank articles for various applications, with detailed criteria tailored to a range of stakeholders across different departments.
  • Assisted in writing SQL scripts through SQL Server Management to connect applications and streamline data management integration.

Configuration Analyst II

Community Health Choice
05.2018 - 06.2020
  • Promoted to the IT department where my expertise in UM helped with configuring, integrating, and implementing newer clinical care management applications. Supported clinical care applications via Azure DevOps. Educated 80+ employees on clinical care management app functionality. Conducted 125+ scenarios and collaborated with strong communication with stakeholders with interpersonal skills for solutions. Reproduced and resolve complex issues, documented root causes, and implemented preventative updates.
  • Established a comprehensive workflow diagram for a third-party application, outlining the stakeholder's processes for seven distinct departments.
  • Diagnosed application errors through troubleshooting by reading JSON and XML logs to resolve integration outages.
  • Revamped the design, format, and configuration of 150 letters in one week, resulting in $10K cost savings.
  • Configured and implemented multiple clinical care management software applications, providing exceptional analysis, risk assessment, and solution architecture, resulting in a 25% increase in productivity.
  • Compiled and presented reports to stakeholders on new application implementation results detailing a 20% increase in staff productivity and 100k annual cost savings.
  • Facilitated training for various departments on the process and functionality of company applications.

Utilization Management Coordinator

Community Health Choice
10.2014 - 05.2018
  • As a UM coordinator, I processed 80-100 referral authorization requests accurately and efficiently, while following up with customers to ensure accurate clinical documentation for medical support.
  • 85% of newly hired individuals, ranging from managers to executives, were trained and mentored in the company's software applications.

Store Manager

Mattress Overstock
05.2013 - 08.2014

Assistant Manager

GameStop
10.2011 - 01.2013

IT Manager

United States Navy
11.2007 - 12.2009
  • My time as an IT manager/Tech Control Supervisor in the Navy increased my willingness to gain more knowledge in all aspects of the Information Systems field, which led to my pursuing a degree in Computer Information Systems.

Education

Bachelor of Science - Information Systems

University of Houston-Victoria
05.2019

Skills

  • Ability to Work Under Pressure
  • Microsoft Office
  • Ability to Work in a Team
  • Communication Skills
  • Data Collection
  • System Implementation
  • Customer Service
  • Technical Writing
  • Presentations
  • Business Process
  • Cross-Functional Training
  • Azure DevOps
  • Integration
  • Scrum (Software Development)
  • Management
  • Business Intelligence
  • Technology Solutions
  • Collaboration
  • Configuration Management
  • Test Automation
  • Leadership
  • Microsoft SharePoint
  • Business Analysis
  • SQL (Programming Language)
  • Customer Support
  • Technical Assistance
  • Technical Support
  • Authorization (Computing)
  • ServiceNow
  • Data Analytics

Languages

English

Certification

Certificates

Google Business Intelligence Professional Certificate, 2024
Google Crash Course in Python Certificate, 2024
Power BI: Dashboards for Beginners, LinkedIn Learning, 2024
Strategic Business Analysis Essentials, LinkedIn Learning, 2023
Selenium Essential Training, LinkedIn Learning, 2023
Essential Techniques for Enterprise Analysis, LinkedIn Learning, 2023
Business Analysis Foundations, LinkedIn Learning, 2023
Test Automation Foundations, LinkedIn Learning, 2023
Dell Boomi Certified Professional Architect Certificate, 2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureWork from home optionPersonal development programsCareer advancementHealthcare benefitsStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid sick leaveFlexible work hoursPaid time off

Timeline

Sr IT Analyst - Sentara
05.2024 - Current
Applications Administrator - Community Health Choice
06.2020 - 01.2024
Configuration Analyst II - Community Health Choice
05.2018 - 06.2020
Utilization Management Coordinator - Community Health Choice
10.2014 - 05.2018
Store Manager - Mattress Overstock
05.2013 - 08.2014
Assistant Manager - GameStop
10.2011 - 01.2013
IT Manager - United States Navy
11.2007 - 12.2009
University of Houston-Victoria - Bachelor of Science, Information Systems

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