David Borden

Oversaw multi-site HVAC operations driving residential sales, service efficiency, and customer satisfaction efforts.

Facilitated in-home consultations to analyze client requirements and deliver personalized HVAC solutions.

managed and trained technicians, fostering exceptional service quality, safety, and regulatory adherence.

Directed P&L statements for 8 million dollar company, accelerating revenue growth and refining sales outcomes.

Facilitated exceptional customer service nurturing lasting relationships and reinforcing customer loyalty.

Orchestrated negotiations with numerous insurance suppliers and home warranty companies to achieve competitive pricing and managed bulk purchasing efforts to optimize cost efficiency.

Acquired, trained, and supported staff in developing a collaborative and high-performing team culture.

Leveraged strong communication and organizational skills to manage schedules and optimize field operations.

Managed residential HVAC installations, ensuring effective removal and replacement of outdated systems.

Conducted troubleshooting and ensured peak functionality of new HVAC systems for homeowners.

Managed 15 service and installation employees, fostering assistant development to uphold project excellence.

Confirmed all installations met or exceeded local inspection codes and company standards.

Facilitated professional customer service and upheld clear communication throughout each installation phase.

Implemented rigorous safety and quality protocols, ensuring efficient operations in difficult settings like attics and crawlspaces.

Employed EPA certification and extensive HVAC skills to consistently provide exceptional installation quality.