Rose Felici
HOLLYWOOD,FLORIDA
Summary
Results-oriented hospitality executive with a proven history of driving revenue growth and elevating guest experiences across multiple departments. Expertise in strategic operational improvements and employee engagement initiatives has consistently maximized profitability and enhanced service standards. Committed to delivering exceptional business results through effective leadership and collaboration.
Overview
36
36
years of professional experience
Work History
Owner/Operator
Euro Autohaus
Hollywood, USA
07.2010 - 06.2025
- Founded and operated a successful business for years, overseeing all aspects of operations
- Developed and implemented strategic business plans to drive growth and increase profitability
- Managed my team employees, providing leadership, guidance, and support
- Oversaw budgeting and financial management, ensuring the company's financial health
- Implemented cost-saving measures that resulted in an annual savings
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Created effective marketing strategies to promote the business and attract new customers
- Utilized social media platforms to expand brand awareness and engage with target audience
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Developed partnerships with other businesses to enhance product offerings or reach new markets
- Maintained high levels of customer satisfaction through exceptional service delivery
- Implemented quality control processes to ensure consistent product/service excellence
- Conducted regular performance evaluations for employees, providing feedback for improvement as needed
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Leveraged data analytics tools to track business performance and make data-driven decisions
- Managed cash flow, accounts payable/receivable, and financial reporting processes
- Developed and maintained a strong brand image through consistent messaging and visual identity
- Elevated customer service standards through staff training programs and ongoing monitoring/feedback systems
- Collaborated with the service team to prioritize and schedule maintenance and repair jobs based on urgency and availability of parts
- Drafted Estimates / Recommended necessary repairs or maintenance services based on thorough inspections of vehicles and discussions with customers
- Maintained accurate records of all customer interactions, work orders, and invoices using computerized systems
- Effectively communicated repair estimates to customers, explaining the scope of work required and associated costs
- Negotiated pricing with vendors for parts procurement, ensuring competitive rates while maintaining quality standards
- Coordinated with technicians to ensure timely completion of repairs within estimated timeframes provided to customers
- Stayed updated on industry trends related to car maintenance techniques, technologies, regulations, safety standards
Director of Operations
The Kingbridge Hotel Centre
King City, Canada
03.2001 - 06.2010
- Direct overall hotel operations, including Front Office, Spa operations/Services, (facility in programs), Housekeeping, Food & Beverage, Engineering, Recreation, and Guest Services departments.
- Develop and execute operational strategies aligned with organizational goals and brand initiatives.
- Lead department heads in implementing operational improvements, service enhancements, and revenue-generating initiatives.
- Monitor financial performance, analyze operational reports, and manage departmental budgets to maximize profitability.
- Drive revenue growth through effective management of occupancy, room rates, labor costs, and controllable expenses.
- Review financial statements and performance metrics to identify trends and implement corrective actions.
- Champion brand service standards and ensure consistent delivery of exceptional guest experiences.
- Analyze guest feedback and satisfaction data to improve service quality and operational performance.
- Resolve complex guest concerns and maintain a visible leadership presence throughout the property.
- Foster strong relationships with ownership groups, stakeholders, guests, and team members.
- Lead workforce planning, performance management, employee development, and succession planning initiatives.
- Conduct performance evaluations, coaching sessions, and leadership development programs for department managers.
- Promote a culture of accountability, collaboration, engagement, and service excellence.
- Ensure compliance with company policies, brand standards, safety requirements, and operating procedures.
- Successfully implement organizational and regional initiatives while maintaining operational stability and service quality.
- Increased operational efficiency through strategic process improvements and departmental collaboration.
- Improved guest satisfaction scores by implementing service recovery and quality assurance initiatives.
- Successfully controlled labor costs and operating expenses while maintaining high service standards.
- Enhanced employee engagement through leadership development, communication programs, and performance management practices.
- Consistently achieved or exceeded financial and operational performance goals.
Executive Assistant
Deloitte and Touche
Toronto, Canada
07.1989 - 12.2000
- Provided high-level administrative support to the executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Prepared and edited correspondence, reports, and presentations for the executive team using Microsoft Office Suite
- Screened phone calls and emails for executives, prioritized messages, and responded on their behalf.
- Managed confidential information with utmost discretion and maintained strict confidentiality protocols
- Organized and facilitated meetings by preparing agendas, taking minutes, and distributing materials to ensure effective communication and follow-up
- Coordinated logistics for meetings, conferences, and events by selecting venues, arranging catering, and organizing audiovisual setups.
- Coordinated logistics for company events, including venues, catering, and audiovisual setups, to enhance participant experience and engagement
- Developed efficient filing systems for easy retrieval of documents in physical and electronic formats, improving organization and access to information
- Managed expense reports for executives by accurately tracking expenses, reconciling receipts, and submitting timely reimbursement requests
- Collaborated with cross-functional teams to coordinate projects or initiatives led by the executive team
- Prepared agendas meeting materials minutes ensuring accurate timely documentation distribution
Education
Associate's degree - Hospitality, Business Management
Seneca College
Toronto, Ontario06-1989
Skills
- Project management
- Event marketing
- Customer experience management
- Managed events
- Safety regulations get management
- Financial services management
- Accounting and finance experience
- Technical proficiency
- Vendor relations
- Contracts
- Team leadership
- Microsoft Office
- Project management
- Administrative management
- Consultative selling
- Business analysis
- Sales strategy
- Sales experience
- Performance analysis
- Customer service relationship
- Technology sales
- Statistical analysis
- Sales data analysis
- Lead generation
- Financial regulatory compliance
- Regulatory compliance
- Negotiation management
- Performance management
- Conflict management
- Process development
- Micros
- Managing customer accounts
- Staff development
- Supervising experience
- Instructor-led training
- Communication
- Workshop facilitation
- Team motivation
- Pool maintenance
- Sales achievement
- Teamwork relations
- Maintenance management
- Operations management
- Hospitality management
- Dealership experience
- Automotive financial management
- Automotive knowledge
- Automotive financing
- Financial services
- Food and beverage supervision
- Event management
- POS
- POS systems
- Windows
- Team development
- Microsoft Excel
- Google Workspace
- QuickBooks
- Productivity software
- Financial services
- Workshop facilitation
- Operating systems
- Inventory records
- Record keeping
- Data entry
- Expense management
- Aged receivables
- Profit & Loss Statement
- Profit and loss analysis
- Team leadership
- Root cause analysis
- Complaint handling
- Customer inquiry handling
- POS
- Sanitation
- Casual dining experience
- Sales strategy
- Client relations
- Stakeholder relationship building
- Lead financial analysis department
- Improve operational efficiency
- Senior leadership
- Assistant manager experience
- Administrative support
- Executive administrative support
- Performance analysis
- Conflict resolution
- HR department experience
- Team development
- Statistical analysis
- Staff development
- Sales strategy
- Marketing management
- Event planning
- Communication skills
- Team motivation
- Instructor-led training
- Leadership development
- Team development
- General manager experience
- Prospect call
- Operations management
- Food service operations
- Lead financial analysis department
- Profit and loss analysis
- Computer literacy
- Negotiation management
- Recruitment training
- Payment processing solutions
- Automotive repair
- Casual dining experience
- Stakeholder relationship building
- Automotive financing
- Marketing management
- Record keeping
- Cost accounting
- Pool maintenance
- Budget management
- Improve operational efficiency
- Senior leadership
- Manage hospitality teams
- Finance budgeting
Languages
- English, fluent
- Italian, fluent
- Spanish, intermediate
Timeline
Owner/Operator
Euro Autohaus
07.2010 - 06.2025
Director of Operations
The Kingbridge Hotel Centre
03.2001 - 06.2010
Executive Assistant
Deloitte and Touche
07.1989 - 12.2000
Associate's degree - Hospitality, Business Management
Seneca College