Built the Capital One Airport Lounge program from concept to an industry-leading lounge network, developing end to end experiences and delivering against the enterprise goal of entering the premium space
Led a cross-functional team of 14, overseeing 700+ associates, that opened 7 airport lounges, serving over 10,000 guests a day and delivering world-class NPS scores and numerous industry awards (FAB Awards: Best Lounge Opening 2026, NerdWallet: Best Lounge Network 2026, TPG: Best Lounge 2026)
Partnered with the Capital One Business Development, Strategy & Analytics, and Design & Constructions teams to deliver successful lounge launches
Developed authentic, local partnerships in each market to ensure a unique sense of place (e.g., ceramics, artists, breweries, distilleries, bakeries, chefs and mixologists)
Formed a strategic partnership with the Jose Andres Group to launch and execute the innovative, first-of-its-kind Capital One Landing program
Hotel Manager
The Shore Club | Sbe
Miami Beach, FL
06.2020 - 11.2020
Responsible for all pandemic operations of a 310 key and $32 million luxury lifestyle beach resort, building a plan to re-open the property, set F&B budgets and overhaul the property staffing matrix
Hotel Manager
Delano Miami Beach | Sbe
Miami Beach, FL
04.2019 - 06.2020
Managed all operations of a 194 key and $44 million luxury lifestyle resort, including the 265 team members and 35 managers
Oversaw Rooms, Housekeeping, Spa, Engineering, Security, Front Desk, and F&B teams
Participated in all recruitment, hiring, training, and terminations on the property
Developed property standards for the Delano brand based on Forbes guide points and implemented them in all outlets of the hotel. Set and Monitored KPI's to ensure elevated service standards in each department
Director of Food & Beverage
Delano Miami Beach | Sbe
Miami Beach, FL
11.2018 - 04.2019
Responsible for $22 million in F&B revenue in 7 venues, including 6,000 square feet of meeting and banquet space, representing ~50% of the total hotel revenue
Led overhaul of F&B programming to meet brand standards, drive efficiencies in the operations, and maximize revenues
Reduced team member turnover via creation of employee recognition programs focused on career development, resulting in 15 internal manager promotions
Mina Group | General Manager | StripSteak
The Fontainebleau
Miami Beach, FL
11.2014 - 11.2018
Deployed by celebrity chef Michael Mina, after the successful turnaround of his St. Regis Monarch Beach resort restaurant, to open StripSteak at The Fontainebleau and project manage a $6 million remodel and concept change
Oversaw all operations of the 300 seat and $11 million a year operation, spearheading relations between ownership and the MinaGroup
Mina Group | General Manager | Stonehill Tavern
St. Regis
Monarch Beach, CA
11.2012 - 11.2014
Tasked by Celebrity Chef Michael Mina to turnaround his fine-dining restaurant
Received the highest Forbes ratings in the restaurant's history, as well as Best Restaurant honors in Orange County
Increased revenues and profitability by focusing on a chef-driven farm-to-table concept
Mina Group | General Manager | Michael Mina
The Bellagio Hotel
Las Vegas, NV
02.2012 - 11.2012
Managed all operations at Chef Michael Mina's signature namesake restaurant, generating $7million dollars in revenue
Overhauled the beverage program with the property's Master Sommelier, streamlining the wine lists and updating the cocktail offerings to drive sales and resulted in an increase to the average guest check
Multi-Unit General Manager | Gastronomy Management
Alize at the Palms, Andre's French Restaurants
Las Vegas, NV
11.2007 - 01.2012
Oversaw three fine-dining restaurants with combined $15 million in revenue, in different Las Vegas casinos.
Managed both union and non-union environments
General Manager | Corsa Cucina
Wynn Hotel & Casino
Las Vegas, NV
03.2006 - 11.2007
Head Waiter
Enoteca Pinchiorri | 3-Star Michelin Restaurant
Florence, Italy
09.2004 - 11.2005
Chef / Head Waiter
The Lanesborough Hotel
London, United Kingdom
02.2002 - 06.2004
Languages
Fluent in English & Italian, conversant in Spanish
Timeline
Director of Airport Experiences and Partnerships
Capital One
01.2021 - Current
Hotel Manager
The Shore Club | Sbe
06.2020 - 11.2020
Hotel Manager
Delano Miami Beach | Sbe
04.2019 - 06.2020
Director of Food & Beverage
Delano Miami Beach | Sbe
11.2018 - 04.2019
Mina Group | General Manager | StripSteak
The Fontainebleau
11.2014 - 11.2018
Mina Group | General Manager | Stonehill Tavern
St. Regis
11.2012 - 11.2014
Mina Group | General Manager | Michael Mina
The Bellagio Hotel
02.2012 - 11.2012
Multi-Unit General Manager | Gastronomy Management