DAVID BOUCHARD
Dallas
Summary
Dependable and personable professional with a proven history in high-stakes retail and customer service. Leverages exceptional conversational skills to build instant rapport and navigate complex interactions with empathy and humor. A versatile team player valued for thoroughness and positive contributions to workplace morale.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Live-in Caretaker
Parental Residence
08.2022 - 10.2024
- Provided full-time live-in care, managing medical logistics, long-distance transportation, prescription management, and acting as a primary healthcare liaison.
- Maintained all household operations, including cleaning, repairs, and ensuring reliable operation of critical life-support systems (generator, oxygen).
- Provided complete care for a small herd of miniature horses and multiple pets, including feeding, health monitoring, and pasture maintenance.
ATF Vetted Firearms Retail Salesperson
Academy Sports & Outdoors
01.2022 - 07.2022
- Selected for a high-responsibility role based on integrity and interpersonal skills; received an unsolicited starting wage increase.
- Managed end-to-end federal firearm sales, ensuring strict ATF compliance, conducting background checks, and maintaining meticulous documentation.
- Provided expert, safety-focused guidance using a consultative approach to determine ideal firearm fits based on intended use and ergonomics.
Customer Service Representative
Chewy.com
02.2019 - 03.2020
- Excelled in a phone-based role, developing contextual analysis techniques to resolve customer issues effectively despite significant hearing loss.
- Promoted to Email and Chat teams via rigorous skills tests; successfully managed a high-volume caseload of up to four simultaneous live chats.
Retail Partner
Central Market - HEB
11.2010 - 02.2018
- Developed cross-functional expertise across 10+ departments including Seafood, Meat Market, Overnight Stocking, Bakery, and Prepared Foods.
- Frequently tapped to provide critical 'on-the-spot' training in complex departments to ensure operational continuity and safety.
- Awarded the annual store-wide 'Spirit of HEB' for significantly boosting team morale and cohesion through a positive attitude and willingness to volunteer.
Education
Associate of Arts - undefined
Tarrant County College
Fort Worth, TXSkills
- Customer Engagement: Rapport Building, Complex Interaction Navigation, Empathetic Support, De-escalation
- Operations & Compliance: ATF/FFL Compliance, Inventory Management, Hazard Analysis (HACCP)
- Personal Attributes: Reliable, Adaptable, Positive Team Morale
Certification
Awards: Spirit of HEB Award (2017), Certificate of Recognition (24 Hour Fitness, 2009), Good Conduct Medals & Early Promotional Waivers (U.S. Army).
MILITARY EXPERIENCE
- U.S. Army | 2002 – 2007
- Honorable Service including two tours: Kuwait (2003-2004) and Iraq (2005-2006).
Timeline
Live-in Caretaker
Parental Residence
08.2022 - 10.2024
ATF Vetted Firearms Retail Salesperson
Academy Sports & Outdoors
01.2022 - 07.2022
Customer Service Representative
Chewy.com
02.2019 - 03.2020
Retail Partner
Central Market - HEB
11.2010 - 02.2018
Associate of Arts - undefined
Tarrant County College