David Brandsema
Waretown,NJ
Summary
28 Years as field service technician..My work ethic is what i am most proud of,therefore bringing a great experience to the customer. My company metrics have always been above average and have many letters from customers praising my repair skills.
Overview
32
32
years of professional experience
Work History
Tech 1 Service Assurance
Comcast Business Class
04.2022 - Current
- Assisting customers with all facets of Comcast Business Services .Technical issues, Billing, Change of Service, upgrade/downgrade ,BVE tutorials
Service Technician
Comcast Cable
01.1996 - 03.2022
- Completing a daily route consisting of Installs, change of service, upgrades, and troubleshooting service disruption issues to meet customer needs
- My completion rates are excellent and customer service skills impeccable
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards. In the last 4 years in the field I was escalation liasion for any and all customers issues and complaints,often following up with the BPU ,PUC and even corporate. Customer service skills are impeccable
Installer Entry Level
RTK Corporation
02.1993 - 01.1996
- Installation of cable TV services Independent Contractor for Adelphia Cable
Education
High School Diploma -
Central Regional High school
Bayville, NJVisual Communications - Visual Communications -
Ocean County Vocational School
Toms River, NJSkills
- Performance optimization
- Safety monitoring
- Work documentation
- Equipment troubleshooting
- Pre and post and rewiring homes as needed
City
NJ
Zip
08758
Street
Waretown
Timeline
Tech 1 Service Assurance
Comcast Business Class
04.2022 - Current
Service Technician
Comcast Cable
01.1996 - 03.2022
Installer Entry Level
RTK Corporation
02.1993 - 01.1996
High School Diploma -
Central Regional High school
Visual Communications - Visual Communications -
Ocean County Vocational School