David Brock
Lowell,IN
Summary
Results-driven professional with extensive experience in CRM implementation, customer lifecycle management, and strategic campaign development. Proven ability to enhance customer engagement, align strategies with organizational goals, and support stakeholders through SaaS solutions. Expertise in higher education technology and cross-functional collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Persistence Coach
Olivet Nazarene University
08.2023 - Current
- Manages a caseload of 500+ students across five majors, delivering personalized academic and personal success strategies.
- Conducted 300+ individual student meetings to address goals, study strategies, and life balance.
- Collaborates with campus departments to align program requirements with student support initiatives.
- Authored a departmental handbook defining workflow policies and procedures to ensure consistency in student support.
- Consistently providing student data to increase awareness and improve processes.
Watermark SS&E Administrator
Olivet Nazarene University
01.2023 - Current
- Participated in the implementation of Watermark SS&E.
- Serves as the campus primary point of contact for all stakeholders.
- Designed and executed 70+ targeted campaigns to enhance user engagement and retention.
- Developed strategic lifecycle plans, including encouragement, milestone communications, and registration strategies.
- Partners with IT and data analysts to optimize CRM processes and generate actionable insights.
- Created video tutorials and conducts workshops to train staff and faculty, striving toward organization-wide system adoption.
- Co-presented at Watermark Engage 2024, showcasing best practices in CRM implementation and user engagement strategies.
Pastor
The Open Door Church
08.2010 - Current
- Delivers weekly presentations and leads annual budget and planning meetings.
- Collaborated with community leaders for eight years to support programs and families.
- Fosters a welcoming environment for newcomers by creating an inclusive culture.
- Collaborates with leadership to develop strategic plans, overseeing the administration and management of all areas.
Chaplain to Online Students
Olivet Nazarene University
07.2015 - 12.2023
- Produced over 50 customer-focused video resources to guide and engage 1,500+ students, demonstrating the ability to reframe complex concepts into accessible formats.
- Created motivational content for social media platforms, strengthening brand identity.
- Provided support to students and faculty during times of crisis.
- Worked with stakeholders to create a multi-faceted online presence.
Salesforce Community Manager
Olivet Nazarene University
06.2020 - 06.2022
- Guided over 200 higher education stakeholders, navigating Salesforce Lightning to improve user satisfaction and course completion.
- Developed and distributed weekly, monthly, and quarterly videos, podcasts, and other resources to streamline communication.
- Organized and led monthly community events, fostering a sense of belonging among members and promoting networking opportunities.
- Identified and implemented improvements to customer lifecycle management processes.
- Created community groups to increase relationships and brand awareness.
Education
Master of Arts - Pastoral Leadership
Olivet Nazarene University
Bourbonnais, IL01.2019
Bachelor of Arts - Ministry
Bethel University
Mishawaka, IN01.2002
Skills
- Customer Lifecycle Strategy
- Campaign Development and Management
- Data Analysis
- Process Optimization
- Oral and Written Communication
- Time Management
- SaaS
- Salesforce Lightning
- Higher Education
- CRM Implementation
Certification
- Associate Certified Essential Life Coach, 2024
- Watermark SS&E Admin Virtual Certification, 2023
- Ordained Elder, Church of the Nazarene, 2006
References
Dr. Jeremy Van Kley,
Timeline
Persistence Coach
Olivet Nazarene University
08.2023 - Current
Watermark SS&E Administrator
Olivet Nazarene University
01.2023 - Current
Salesforce Community Manager
Olivet Nazarene University
06.2020 - 06.2022
Chaplain to Online Students
Olivet Nazarene University
07.2015 - 12.2023
Pastor
The Open Door Church
08.2010 - Current
Master of Arts - Pastoral Leadership
Olivet Nazarene University
Bachelor of Arts - Ministry
Bethel University
- Associate Certified Essential Life Coach, 2024
- Watermark SS&E Admin Virtual Certification, 2023
- Ordained Elder, Church of the Nazarene, 2006
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