David Brown
Charlestown,MA
Summary
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.
Overview
12
12
years of professional experience
Work History
Service Manager
Terminix
Woburn, MA
04.2022 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through key metrics analysis.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Lead Technician
Pest End
Plaistow, NH
03.2018 - 04.2022
- Provided support to customers on a variety of issues.
- Assisted junior technicians in resolving technical problems.
- Implemented changes to improve system performance or reliability.
- Followed safety practices to safeguard against injury and damage to property.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
Service Technician
EHS
Norwood, MA
02.2018 - 03.2019
- Provided technical support to customers.
- Maintained accurate records of service calls and materials used.
- Diagnosed problems and determined solutions for various customer pest issues.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future issues.
- Maintained certifications and completed training.
Service Technician
Terminix Commercial
Woburn, MA
10.2011 - 02.2018
- Diagnosed problems and determined solutions for various customer issues.
- Conducted preventive maintenance.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Maintained certifications and completed training.
Education
High School Diploma -
Malden Catholic
Malden, MA05.1988
Skills
- Staff Supervision
- Customer Service
- Supply Procurement
- Multiple Priorities Management
- Schedule Management
- Employee Training and Development
References
References available upon request.
Timeline
Service Manager
Terminix
04.2022 - Current
Lead Technician
Pest End
03.2018 - 04.2022
Service Technician
EHS
02.2018 - 03.2019
Service Technician
Terminix Commercial
10.2011 - 02.2018
High School Diploma -
Malden Catholic
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