David Brunner
SATELLITE VACUUM TRUCKS
Marietta,Georgia
48
years of professional experience
Strategic Manager with expertise in sales, distribution, supply chain, and operations. Skilled in developing and executing business plans that enhance revenue and market share. Proven leader in building high-performing teams and cultivating partnerships to drive organizational success. Strong technical acumen and problem-solving abilities complement robust customer relationship management skills.
Work History
Manager of Quality Assurance
2 Years- Recruited by Director of Warranty and Technical Services to establish and develop Quality Manager position. Conducted complete inspection of finished trucks prior to shipping, spotted defects, and trained and coached employees on defects and process improvement. Fulfilled duties of Operations and Production Manager during transition period. Position expanded over time to include managing 2 Quality Assurance technicians.
- Developed and implemented quality assurance protocols to ensure compliance with industry standards.
- Led cross-functional teams in root cause analysis for product defects, enhancing overall quality control processes.
- Streamlined testing procedures, reducing cycle time while maintaining rigorous quality benchmarks.
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented quality control processes, improving operational efficiency across all departments.
- Mentored team members on best practices in quality assurance, fostering a culture of continuous improvement.
- Conducted regular audits of production processes, maintaining compliance with industry regulations and company policies.
Field Operations Manager
5 Years- Collaborated with the owner of NTR Rents in Deer Park, TX to establish a new portable sanitation operation in Midland, Texas. Built the team from the ground up, hiring and training new staff. Managed the sale, delivery, and servicing of portable toilets, handwashing stations, toilet, shower, and decontaminating trailers. Returned to Georgia in April 2020 following the acquisition by United Site Services.
- Oversaw daily field operations to ensure efficient service delivery and client satisfaction.
- Developed and implemented safety protocols to enhance team performance and compliance.
- Trained and mentored staff on operational best practices and equipment utilization.
Branch Manager
5 Years- Branch Manager of the largest distribution branch in the company. Led sales growth initiatives with six commissioned sales representatives, developed customer relationships, and managed stockroom and office operations. Managed A/R and P&L, developed staff, and handled on-site HR functions.
- Led branch operations to ensure efficient workflow and service delivery.
- Mentored and trained staff to enhance performance and customer service skills.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Store Manager on District Manager Training Program
5 Years- Conducted recruitment and hiring, scheduled staff, managed opening and closing operations, and handled cash transactions and audits. Ordered supplies for national promotions and local campaigns, executed merchandising tasks, and provided training related to product knowledge and sales across departments. Oversaw safety management, vendor returns, Hazmat handling, training, reporting, freight planning, space allocation, inventory accuracy, and maintenance of the facility.
- Led daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored staff to enhance performance and improve team collaboration.
- Led store operations to ensure optimal efficiency and customer satisfaction.
- Fostered a positive work environment through open communication and employee engagement initiatives.
- Collaborated with corporate teams to align store goals with company objectives, driving strategic initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Distribution Center and Retail Stores General Mana
30 Years- Managed operations across five distinct states, optimizing processes and ensuring compliance with regional regulations.
- Distribution Center and Retail Stores General Manager (1997 -2006, NAPA San Antonio, TX) Provided leadership direction and oversight for company and independently owned retail locations in Texas territory, (as well as a 150,000 SF distribution center). Focused on sales, profitability, market penetration and growth, and R.O.I. Managed, trained, mentored and developed direct and indirect staff of 250 team members. Administered net profit goals and every category on 15 operating units' monthly operating statements. Sales revenue in excess of $50M annually.
- Distribution Center Operations Manager (1994 – 1997, South Plainfield, NJ). Planned and implemented strategic direction to manage day-to-day operations and service levels for a 100,000 SF distribution center. Led and directed a direct management staff of six including hiring, training, motivating, and evaluating performance with 80 indirect union employees and six managers. Managed, negotiated, and ensured adherence to union contracts and managed P & L responsibility.
- Distribution Center Operations Manager (1991 – 1994, Albany, NY) Managed day-to-day operations for distribution center in a non-union environment with a staff of up to 60 and similar responsibilities as delineated above. Managed P & L responsibility.
- Oversaw financial performance, managing budgets and reducing operational costs effectively.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Cultivated a culture of excellence and accountability among staff, enhancing employee morale and reducing turnover rates.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising the store's profile.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Skills
Quality Control Processes
Quality Improvement Initiatives
Quality Metrics Evaluation
Quality Training Programs
Operations Management
Business growth strategies
Customer Quality Feedback
Staff Training & Development
Safety Management Training
Quality assurance strategy
Functional testing
Team mentoring
Risk analysis and mitigation
Team building
Operations management
Analytical problem solving
Accomplishments
- Developed Quality Assurance department. Developed newly created Quality Assurance department. Instituted quality control processes and KPI’s, initially for vacuum trucks. Responsibilities later expanded to recruiting and hiring training and mentoring 2 Quality Assurance associates. Quality inspections then expanded to include all products and parts manufactured by Satellite Industries. IMPACT: Rapid and drastic improvement in the quality and customer satisfaction of our vacuum trucks.
- Opened greenfield portable sanitation operation. Recruited by the owner of NTR Rents in Deer Park, TX as an equity partner to open a greenfield portable sanitation operation in Midland, Texas. Started from zero, hired and trained staff. Sold, delivered and serviced portable toilets, handwashing stations, toilet, shower and de-contaminating trailers. Managed one on-site sales representative and numerous sales reps based in Cedar Park. IMPACT: Operation was profitable within 3 months, a company record.
- Achieved monthly and annual sales and profit quotas. Created monthly sales plans in January. Modified, improved and created new plans throughout the year to respond to market changes or competitive pressures. IMPACT: Attained annual sales and profit quotas 6 times in 10 years.
- Built existing customer relationships to improve sales. Developed better customer relations by constant contact through special events, meetings and phone calls and extensive travel. Ensured better operational effectiveness in service levels, problem response and resolution. IMPACT: Improved sales and net profit. Achieved Triple Crown status, company’s highest recognition, three times.
- Mentored, coached and developed management staff. Utilized bi-monthly team building activities, weekly staff meetings, and annual performance reviews to improve knowledge, performance and cooperation. IMPACT: Promoted 3 managers to next level in company, dozens within distribution center and company owned retail operations, and transitioned 4 managers into independent storeowners.
- Managed payroll expenses. Worked to compare monthly sales projections against performance. Ensured staffing headcount and part-time hours were in line with workload and expense projections. IMPACT: Established one of the lowest payroll expenses as a percentage of sales for a GPC operation.
- Created and directed employee engagement activities. Instituted anniversary luncheons, holiday parties, blood drives, sales contests, monthly group meetings, employee involvement committee, and safety and security committee. IMPACT: Scored among the highest employee morale rankings in the company as measured by three surveys.
Timeline
Manager of Quality Assurance
SATELLITE VACUUM TRUCKS
01.2024 - 01.2026Read More
Field Operations Manager
UNITED SITE SERVICES
01.2019 - 01.2024Read More
Branch Manager
TRANSTAR INDUSTRIES
01.2014 - 01.2019Read More
Store Manager on District Manager Training Program
BED, BATH & BEYOND
01.2009 - 01.2014Read More
Distribution Center and Retail Stores General Mana
GENUINE PARTS COMPANY
01.1978 - 01.2008Read More