Krystal Branker
Pompano Beach,Florida
Summary
Detail-oriented professional specializing in financial compliance, data analysis, and process optimization. Successfully led quality assurance and payroll initiatives, resulting in enhanced accuracy and efficiency. Collaborated with cross-functional teams to develop workflows that ensure regulatory compliance and improve operational performance.
Overview
13
13
years of professional experience
Work History
Quality Assurance Program Manager/Payroll Analyst
Florida Atlantic University
Boca RatonP, Florida
05.2024 - 08.2025
- Processed bi-weekly and monthly payroll for employees in compliance with federal, state, and organizational policies.
- Utilized payroll software in Workday and Excel for processing and reporting functions.
- Ensured accurate calculation of wages, tax withholdings, benefits deductions, and other payroll-related adjustments.
- Reconciled payroll general ledgers and grant allocation accounts.
- Audited payroll data to ensure compliance with internal controls and regulatory requirements.
- Facilitated testing of policy updates and system enhancements, enhancing payroll accounting processes.
- Designing and implementing custom workflows and Workday reports to automate financial transaction tracking and enhance process efficiency.
- Identified and resolved discrepancies in financial data, strengthening internal controls.
- Applied knowledge of university and governmental regulations to maintain compliance standards.
- Drafted and revised quality assurance policies and standard operating procedures (SOPs) to ensure compliance and operational consistency.
- Conducting internal audits to identify and resolve financial discrepancies to ensure accuracy and compliance.
- Developing corrective action plans for identified risks by proposing mitigation strategies.
- Led cross-departmental quality assurance initiatives, collaborating with the Controller and Financial Affairs teams to assist in audit reviews.
- Used data analysis techniques to detect trends and inconsistencies, enhancing risk assessment strategies.
- Presented findings and recommendations to senior management to support decision-making.
Assistant Director of Account Receivables/Collections
Florida Atlantic University
Boca Raton, Florida
05.2022 - 05.2024
- Developed and implemented collections strategies that reduced delinquencies and improved cash flow.
- Led accounts receivable and collections team in managing third-party sponsor and student receivables.
- Collaborated with third-party sponsors to facilitate the receipt of timely payments.
- Ensured accurate and timely posting of payments and resolved billing discrepancies.
- Coordinated with departments to streamline billing and payment processes, enhancing overall operational efficiency.
- Trained and developed staff in accounts receivable procedures, resulting in improved team performance and accuracy.
- Implemented updates to optimize workflow and maintain regulatory compliance.
- Managed daily task assignments and monitored progress to optimize personnel workflow.
- Developed billing procedures, performed account audits, reconciled discrepancies, and logged transactions.
- Evaluated staff performance, delivered constructive feedback, and facilitated annual performance reviews.
- Established policies and procedures to ensure compliance with federal, state, and local regulations.
Student Account Representative
Florida Atlantic University
Boca Raton, Florida
09.2019 - 05.2022
- Supported student success through direct assistance with student accounts and the provision of financial information.
- Handled high-volume inbound calls and emails for account reconciliation, escalating major issues to a supervisor for resolution.
- Liaison between departments, serving as the primary contact for students and routing calls to the proper departments.
- Oversaw the application of waivers on student accounts.
- Reviewed and processed fee petitions for late payment fees and course changes.
- Conducted fee petition committee appeals meetings.
- Applied service charges back to student accounts with dishonored payments.
- Implemented updates that streamlined workflow processes, improving efficiency in account management.
- Addressed student inquiries about account details and financial aid processes.
- Collaborated with financial aid office to resolve discrepancies in student accounts.
- Educated students on university policies regarding tuition and fees.
- Responded to email and phone inquiries regarding payment plans and deadlines.
- Improved student service processes by collaborating with various departments.
- Maintained accurate records of all accounts receivable transactions.
- Worked closely with other departments to ensure accuracy of billing data.
- Processed student payments, refunds, and adjustments accurately.
- Trained new staff members on departmental policies and processes related to student accounts.
- Researched and resolved student inquiries in a timely manner.
- Delivered customer service to students and parents regarding account information, enhancing understanding of financial processes and policies.
- Communicated effectively with students via phone, email, or in-person meetings.
- Received payments and posted amounts to customer accounts.
Wellness Consultant
Massage Envy Spa
Pompano Beach, Florida
02.2016 - 09.2019
- Achieved an increase in customer satisfaction by consistently tailoring wellness experiences to individual preferences and needs.
- Exceeded monthly sales goals, consistently outperforming targets through effective cultivation of relationship-building and customer retention strategies.
- Educated clients on the wellness benefits of massage therapy and skincare services, fostering informed decisions and satisfaction.
- Implemented promotional campaigns to enhance client engagement, resulting in increased service usage.
- Managed scheduling and appointments, optimizing therapist availability for improved client service.
- Scheduled appointments, tailoring each experience to clients' individual needs.
- Achieved monthly sales goals by cultivating and securing new customer relationships.
- Addressed and resolved client billing inquiries, improving client satisfaction.
- Maintained accurate records of all client interactions using an electronic database system.
- Performed administrative tasks such as scheduling appointments, processing payments, ordering supplies.
- Conducted comprehensive training sessions, resulting in a reduction in onboarding time for new associates, contributing to improved team efficiency.
- Educated new associates on essential procedures to ensure compliance and efficiency.
- Actively participated in professional development opportunities such as conferences and webinars.
Assistant Manager
Dominos's Pizza
Pompano Beach, Florida
09.2012 - 06.2016
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Supervised and trained employees to improve employee efficiency and reduce scheduling errors.
- Managed customer service inquiries and complaints in a timely manner.
- Addressed customer problems for a quick and successful resolution.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Managed multiple priorities in a fast-paced environment to increase operational efficiency.
- Coordinated team schedules to optimize workforce efficiency during peak hours.
- Implemented cost-control measures resulting in a decrease in food and labor costs, contributing to an increase in overall sales.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Administered effective problem-solving strategies, leading to quicker resolution times.
- Monitored food safety practices to ensure compliance with health regulations.
- Trained new staff on procedures and company standards for quality service.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Assisted in developing marketing strategies to increase store visibility and sales.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
MBA - Business Administration
Florida Atlantic University
Boca Raton, FL12-2023
Certificate of Technical Studies - Certified Medical Assistant, AAMA
William T. McFatter Technical College
Fort Lauderdale, FL06-2018
Bachelor of Science - Neuroscience And Behavior
Florida Atlantic University
Boca Raton, FL08-2015
Skills
- Quality assurance
- Quality assurance audits
- Quality control processes
- Quality metrics reporting
- Compliance auditing
- Regulatory compliance
- Compliance oversight
- Financial compliance oversight
- Payroll administration
- Data analysis
- Process automation
- Process improvement
- Operations management
- Financial management
- Receivables management
- Business analysis
- Business administration
- Business planning
- Customer relationship management
- Microsoft Office Suite
- Workday expertise
- Risk assessment strategies
- Cross-functional team leadership
- Department collaboration
- Analytical Skills
- Problem resolution
- Standard operating procedures
- Quality assurance audits
Timeline
Quality Assurance Program Manager/Payroll Analyst
Florida Atlantic University
05.2024 - 08.2025
Assistant Director of Account Receivables/Collections
Florida Atlantic University
05.2022 - 05.2024
Student Account Representative
Florida Atlantic University
09.2019 - 05.2022
Wellness Consultant
Massage Envy Spa
02.2016 - 09.2019
Assistant Manager
Dominos's Pizza
09.2012 - 06.2016
MBA - Business Administration
Florida Atlantic University
Certificate of Technical Studies - Certified Medical Assistant, AAMA
William T. McFatter Technical College
Bachelor of Science - Neuroscience And Behavior
Florida Atlantic University