David Bulloch
Round Rock,TX
Summary
Accomplished Manager at ESO, adept in strategic planning and team leadership, significantly enhanced customer satisfaction and team performance. Expert in project management and complex problem-solving, successfully established key integrations and support structures, driving process improvements and fostering cross-functional teamwork.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
31
31
years of professional experience
Work History
Manager - Extracts and Integrations
ESO
02.2024 - Current
- Managing and motivating a team of specialized integration engineers to create, establish and maintain integrations with eso products and external partners, customers, and repositories.
- Accomplishing multiple tasks utilizing internal partnerships with Product and Engineering Teams.
- Enhanced customer satisfaction by resolving Support escalations promptly, escalating Dev work when needed, and maintaining open lines of communication with our partners and customers ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities, identifying areas for process improvement, and mentoring team members.
Extracts Implementation Coordinator
ESO
03.2016 - Current
- Managing and implementing new connections with state repositories, Billing extracts, and external software vendors.
- Identified potential risks during the implementation process, Established new processes and implemented tool changes.
- Led regular status update meetings with stakeholders to discuss progress, address challenges proactively, and maintain transparency throughout the implementation process.
- Optimized resource allocation with strategic planning and prioritization of tasks to grow the Extracts and Integrations Team, resulting in timely project completion.
Support Manager
ESO
05.2010 - Current
- Managed daily operations to ensure smooth functioning of the support department assisting our customers with technical and operational issues.
- Established and grew our first official Customer Support Team at ESO laying the foundation for scalability in volume and products.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Worked with Development resources to create additional custom billing extracts and establish the process for CAD interfaces including SQL DB.
General Manager
MetroCare Ambulance
05.1994 - 05.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Built and Managed Communications Center with Tritech and Zoll CAD
- Implemented our first ePCR with ESO Solutions Pro ePCR v1
- Created CD interfaces with Zoll RightCAD
- Created and implemented Billing extract with RescueNet Billing
Education
Associate of Science - Emergency Medicine
TSTC
Breckenridge, TX04-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Relationship building
- Strategic planning
- Project management
- Cross-functional teamwork
- Emergency response
Timeline
Manager - Extracts and Integrations
ESO
02.2024 - Current
Extracts Implementation Coordinator
ESO
03.2016 - Current
Support Manager
ESO
05.2010 - Current
General Manager
MetroCare Ambulance
05.1994 - 05.2010
Associate of Science - Emergency Medicine
TSTC
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