David Burnside
Portsmouth,VA
Summary
A highly motivated telecommunications specialist with over 30 telecommunications services and project management and leading personnel in Network Operations Center, Help desk/Service desk. Extensive experience in many telecommunications' equipment including switches, multiplexers, nodes, modems and line drivers and provisioning. Proficient in testing and troubleshooting with vast experience of equipment used in system analysis, maintenance. Security Clearance: Secret (active). Leadership, Mentoring and Staff Management: 25 years' experience Resource Management and Allocations: 18 years' experience Project / Program Development and Management: 10 years' experience Fast learner to rapidly grasp new processes and technical information. Up to date on technological and product developments, including universal specifications relevant to technical writing. Investigative technical writer with extensive knowledge of it and engineering subject matter. Committed to fast turn around and accurate writing. Adept at writing instruction manuals and updating outdating publications.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Writer/DISA Coordinator
BAHR Associates
Norfolk, VA
11.2023 - Current
- Reviewed and edited technical documents for accuracy, clarity, and grammar.
- Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials.
- Gathered information from subject matter experts to create technical documentation.
- Developed content based on customer feedback.
- Created illustrations and diagrams to supplement written material.
- Worked closely with engineering staff to ensure that product documentation was accurate, complete, concise, consistent, up-to-date, usable and accessible.
- Wrote easy-to-understand user interface text, online help and developer guides.
- Monitored network performance and identified potential areas of improvement.
- Implemented DISA and Commercial Vendor circuit install.
- Performed troubleshooting to diagnose and resolve network issues.
- Created detailed network diagrams using software such as Visio.
Ingalls Industries Huntington Network Telecom Circuit PLANNER
06.2021 - Current
- Provide network support for a broad range of programs, while ensuring project schedules and performance requirements are met
- Provide technical and policy oversight to architecture installations, upgrades, and modifications at shorebased facilities throughout the Navy to support a global Wide Area Network (WAN)
- Serve as a technical expert to successfully support Command, Control, Communications, Computer, CYBER Intelligence, Surveillance and Reconnaissance (C5ISR) and frequently interact with customers and functional peer groups to establish and recommend changes to policies, which affect subordinate organizations network infrastructure
- Meet with the customer and other external DoD entities on a routine basis and will require highly developed interpersonal skills
- Provide government oral briefings and/or written reports as required/requested, to include assisting Command and Network IAMs infrastructure used to support Navy and Air Force enterprise networks
- Coordinate circuit and last mile fiber infrastructure and installations with various base communication offices and support the planning, ordering, coordination and tracking network and telecom WAN circuits and fiber path architectures of a dedicated enterprise Navy and Air Force networks
- This position will be a member of a network engineering and operations team Planner Lead supporting enterprise networks with hundreds of sites, and report to the Network Circuit
Five River Services - IT Manager
06.2018 - 06.2021
- Provide leadership and direction of 4 IT personnel in Telephone, and procedures for department
- Manages personnel schedules and to include help desk trouble tickets, work orders, and system improvement projects
- Provides project planning for multiple mediums to large-scale projects
- Responsible for oversight of the Local Area Network (LAN) work center ensuring contract compliance by all personnel
- Ensures DISA and Air Force Information Assurance (IA) compliance for assigned systems
- Manage contract compliance tasks, monitor metrics, and develop required reports
- Led and directed the install and configuration of 25 CISCO switches 3750 ensuring they are DISA STIG compliant
- Manage 25 CISCO switches, 6 CISCO servers, and 5 Juniper routers
- Manage over 2.7 million worth of equipment
- Node Site Coordinator and Circuit Actions POC.
Commercial Activations Team Lead
08.2017 - 06.2018
- Coordinates with customers and assists with test and acceptance Service procedures
- Identifies Installation transition and activation, to include low-cost expendable supplies such as cables, connectors, patch panels, and fasteners
- Existing SDN requires expansion, build out, or reconfiguration to support the proposed solution for service order actions as discovered during the evaluation process
- Provide Service desk duties in which the user can contact the team IRT network trouble tickets, work orders, and system improvement projects issues
- Bill of Material (IBOM) needed to complete the circuit
- Creates Implementation Requests (IRs) to request IBOM to be shipped from the DISN warehouse to the service location
- Tracks the status of submitted IRs in the Government provided tracking repository such as the IIEx or MIDS systems
- Creates personnel Implementation Requests (IRs) to support capacity builds
- Provide guidance and training to 8 IT
Five River Services - IT Manager
03.2015 - 08.2017
- Provides leadership and direction of 4 IT personnel in Telephone, and Intrusion Detection System (IDS) capabilities and defines processes and procedures for department
- Manages personnel schedules and direction of daily activities to include help desk
- Provides project planning for multiple medium to large scale projects
- Responsible for oversight of the Local Area Network (LAN) work center ensuring contract compliance by all personnel
- Ensures DISA and Air Force Information Assurance (IA) compliance for assigned systems
- Manage contract compliance tasks, monitor metrics, and develop required reports
- Manage 25 CISCO switches, 6 CISCO servers, and 5 Juniper routers
- Manage over 2.7 million worth of equipment.
BOSH Global Services - Communications Technician
07.2009 - 12.2014
- Provide leadership and training and directions to 10 Communications technician supporting a 24/7 operations of critical real time USAF/ANG operations
- Installs, troubleshoots, repair, maintain, and manage Telecommunications and networking equipment
- Reports, complete requests For new service, determine methodology for Provide installing communications service
- Provide help desk service to over 170 users on site and in other geographic regions of the world
- Determine need for configuration changes or modifications to switches, crypto devices, Managed the install and configuration 18 CISCO routers, 2 CISCO switches and 8 CISCO routers
- Trunks, video encoding technology, UDP/IP multicast technology, ATM switches And CX1500, and links and circuits.
DISA CONUS, Modern Technologies Corporation, ATM Network Shift Lead, Level II
03.2003 - 07.2009
- As shift lead responsible for monitoring, operating and managing, directing a team of 12 personnel
- Provided Help Troubleshooting and restoring to service any components comprising of the DISN and DRSN networks
- Include data and voice communications equipment, multiplexers, powerhubs, Cell Exchanger-1500, Cajuns, AP-1000, PASX, Riverstones, IE, modems, and circuit switching units, secure telephones switches, Data terminal equipment and transmission media
- Performs pro-active monitoring of network elements alarms and alerts to identify those elements which may lead to or already are causing networks degradation or failure
- Performs fault isolation and diagnostic assessments functions to include determination and execution of corrective Actions on real time basic
- Interfaces with functional users in both routine and reactive monitoring situations
- Maintains logs and remedy tickets associated with reported problems or situations
- Provide training to ATM personnel on proper trouble shooting procedures to worldwide users
- Desk service to worldwide users
Education
High School Diploma -
Mohawk High School
Sycamore, OH05-1982
Skills
- Telecommunications specialist
- Project management
- Network Operations Center
- Help desk/Service desk
- Telecommunications equipment
- Switches
- Multiplexers
- Nodes
- Modems
- Line drivers
- Provisioning
- Testing and troubleshooting
- System analysis
- Maintenance
- Leadership
- Mentoring
- Staff management
- Resource management
- Allocations
- Project/Program development and management
- Circuit planning
- Network support
- Technical expertise
- Policy oversight
- Interpersonal skills
- Government oral briefings
- Network infrastructure
- Coordination
- Tracking network and telecom WAN circuits
- Fiber path architectures
- Network engineering and operations
- Documentation
- WAN long haul circuits
- Last mile fiber
- Base communication offices
- End-to-end network connectivity
- On-site surveys
- Fiber link testing
- IT management
- Intrusion Detection System (IDS)
- Help desk support
- Project planning
- Local Area Network (LAN) oversight
- Information Assurance (IA) compliance
- CISCO switches
- CISCO servers
- Juniper routers
- Equipment management
- Communications technician
- Telecommunications and networking equipment
- Help desk service
- Configuration changes
- Troubleshooting
- ATM Network Shift Lead
- Monitoring and managing network components
- Fault isolation and diagnostic assessments
- CompTIA Security Plus certification
Resourcemanagementexperience
18 years' experience
Projectmanagementexperience
10 years' experience
Militaryexperience
U.S. NAVY, 10/82, 10/03, Makalapa Tech Control - 06/99 - 10/03, USS Chosin (CG 65) - 05/95 - 06/99, Camp H M Smith - 02/10 - 05/95, NTCC Cubi Point Philippines 12/91 - 02/06, USS Theodore Roosevelt (CVN 71) 04/87 - 12/91, USS Carl Vinson (CVN 70) 03/83 - 04/87
Certification
CompTIA Security
Leadership Experience
25 years' experience
Security Clearance
Secret (active)
References
References available upon request.
Timeline
Technical Writer/DISA Coordinator
BAHR Associates
11.2023 - Current
Ingalls Industries Huntington Network Telecom Circuit PLANNER
06.2021 - Current
Five River Services - IT Manager
06.2018 - 06.2021
Commercial Activations Team Lead
08.2017 - 06.2018
Five River Services - IT Manager
03.2015 - 08.2017
BOSH Global Services - Communications Technician
07.2009 - 12.2014
DISA CONUS, Modern Technologies Corporation, ATM Network Shift Lead, Level II
03.2003 - 07.2009
High School Diploma -
Mohawk High School
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