David Bushnell
Montclair
Summary
Versatile and results-driven professional with extensive pre- and post-sales experience at large and small companies, adept in relationship building and problem-solving. Excelled in roles requiring the ability to multitask and communicate effectively, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in internal and external training and teamwork, consistently delivering beyond expectations without exceeding budget constraints.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager
Beeswax
02.2020 - Current
- Researched and identified solutions to technical problems.
- Provided oncall support to high-temp users in 24/7 uptime environment.
- Helped implement new technologies and methodologies to improve support processes and provide better services to customers.
- Wrote extensive runbooks to assist training of internal and external stakeholders.
- Helped streamline repair processes and update procedures for support action consistency.
- Participated in implementing and developing training programs.
- Participated in 1-on-1 customer conversations to better understand and resolve issues and concerns.
Lead Graphic Designer
Reproductions, Inc.
08.2015 - 07.2019
- Collaborated closely with high-temp customers to deliver bespoke personal branding materials.
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Implemented and tested new hardware and software within a tightly budgeted environment.
- Identified the ideal processes to use for increased customer satisfaction, drawing on knowledge of old and new technologies.
Operations Specialist
Apple
08.2013 - 07.2015
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Sales Specialist
Apple
08.2011 - 07.2013
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Layout Designer
Ukrainian Weekly
07.2007 - 05.2011
- Designed weekly newspaper under tight time- and monetary budgets.
- Edited and enhanced existing artwork and graphics.
- Identified new design concepts for potential use in future projects.
- Understood customer base to design appealing graphics and features.
- Utilized attention to fine detail to find and fix typos, misalignments, and other unwanted elements.
Education
Bachelor of Science - Computer Science
University of Saskatchewan
Sasktoon, Saskatchewan, Canada06-2007
Skills
- Client onboarding
- Problem-solving aptitude
- Relationship building
- Requirements management
- Sell technical products
- Teamwork and collaboration
- Multitasking
- Define customer needs
- Excellent communication
Certification
- Full-stack web development - Flatiron School
Languages
Ukrainian
Native or Bilingual
Software
SQL
API/Curl
Bash scripting
Python
Adobe Photoshop
Microsoft Office Suite
Timeline
Senior Technical Account Manager
Beeswax
02.2020 - Current
Lead Graphic Designer
Reproductions, Inc.
08.2015 - 07.2019
Operations Specialist
Apple
08.2013 - 07.2015
Sales Specialist
Apple
08.2011 - 07.2013
Layout Designer
Ukrainian Weekly
07.2007 - 05.2011
Bachelor of Science - Computer Science
University of Saskatchewan
Similar Profiles
Izabella McFarlaneIzabella McFarlane
Business Owner at Humble Earth Beeswax WrapsBusiness Owner at Humble Earth Beeswax Wraps
Aparisio MoraAparisio Mora
Journeyman Painter at The Blakely Co.Journeyman Painter at The Blakely Co.
Ruby HornikRuby Hornik
Volunteer at New York Botanical GardenVolunteer at New York Botanical Garden