DAVID CALDERON
San Antonio,Texas
Summary
CTS CERTIFIED
Overview
11
11
years of professional experience
Work History
Service Technician
Data Projections
11.2012 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Education
Associate of Applied Science - Electronics Equipment Installation And Repair
National Education Center
San Antonio, TX06.1994
Skills
- Preventive Maintenance
- Customer Service
- Technical Support
- Quality Assurance
- Equipment Troubleshooting
- Installation and Repair
- Flexible and Adaptable
- Punctual and Reliable
Timeline
Service Technician
Data Projections
11.2012 - Current
Associate of Applied Science - Electronics Equipment Installation And Repair
National Education Center
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