DAVID CAMPBELL
Kalamazoo,MI
Summary
Dynamic and results-oriented technical professional with expertise in electrical and solid-state device mechanics, generator mechanics, and troubleshooting. Thorough Service Technician dedicated to superior service and continual skill enhancement. Proven ability to manage competing priorities, meet performance targets, and excel under pressure. Safety-oriented team player with a strong work ethic and attendance record. Committed to excellence and ongoing professional development while pursuing a Bachelor of Arts in History with a minor in Project Management.
Overview
6
6
years of professional experience
Work History
Inhouse Technical Support, Quoting Specialist, Service Scheduling Coordinator
Hapman: Bulk Material Handling Equipment
08.2022 - Current
- Diagnose and troubleshoot technical problems, ensuring optimal performance of equipment
- Utilize in-depth knowledge of standard equipment and manufacturer repair guidelines
- Manage service scheduling both domestically and internationally, ensuring timely resolution of issues
- Prepare and provide accurate service visit quotations and estimates for service parts
- Develop and implement standard operating procedures (SOPs) for service scheduling, field service supervision, and quoting processes
- Track and manage expense reports efficiently within ERP systems
- Display strong organizational skills, attention to detail, and adaptability in a fast-paced environment, consistently meeting or exceeding performance expectations.
Install and Service Technician
SAS Security Alarm Services
12.2020 - 08.2022
- Diagnosed and troubleshot problems, restoring machines to peak performance
- Inspected equipment to diagnose operational issues and adhered to safety protocols
- Applied knowledge of standard equipment and manufacturer repair guidelines
- Demonstrated increased knowledge of company products and equipment.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Electrical Equipment Specialist Technician
United States Marine Corps
12.2017 - 10.2020
- Completed troubleshooting and diagnostics on company resources
- Collaborated on customized designs to achieve process improvement and compliance
- Installed and updated computer hardware and software
- Documented risk management issues and outlined mitigation actions
- Provided technical expertise to projects in the power generation industry.
Education
Bachelor of Arts - History
Southern New Hampshire University
Manchester, NH06.2024
High School Diploma -
Stoughton High School
Stoughton, MA06.2012
Skills
- Troubleshooting and Repair
- Risk Management
- Diagnosis and Troubleshooting
- Attention to Detail
- Equipment Inspection
- Preventive Maintenance
- Customer Service
- Adherence to Safety Procedures
- Analytical Thinking
- Hand Tool Knowledge
- Heavy Lifting
- Quoting Service/Parts
Timeline
Inhouse Technical Support, Quoting Specialist, Service Scheduling Coordinator
Hapman: Bulk Material Handling Equipment
08.2022 - Current
Install and Service Technician
SAS Security Alarm Services
12.2020 - 08.2022
Electrical Equipment Specialist Technician
United States Marine Corps
12.2017 - 10.2020
Bachelor of Arts - History
Southern New Hampshire University
High School Diploma -
Stoughton High School
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