Summary
Overview
Work History
Education
Skills
Timeline
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David Cantrell

Alpine,United States

Summary

Experienced software engineer with strong foundation in quality assurance and testing methodologies. Expert in automation tools, bug tracking systems, and test case design. Known for collaborating effectively with development teams to ensure high-quality deliverables and adaptability to evolving project requirements. Strong analytical skills and attention to detail ensure reliable and efficient software performance.

Overview

9
9
years of professional experience

Work History

Software Quality Assurance Engineer

Freedom Forever
08.2022 - Current
  • Developed and executed comprehensive test plans, test cases, and test scripts to ensure the quality of software products
  • Performed functional, regression, integration, and performance testing on various software applications
  • Identified and documented software defects using bug tracking systems, collaborating with development teams to resolve issues
  • Implemented automated testing frameworks and tools to improve efficiency and accuracy of testing processes
  • Collaborated with cross-functional teams including developers, product managers, and business analysts to gather requirements and ensure alignment on project goals
  • Mentored junior QA engineers providing guidance on best practices, test methodologies, and automation techniques

Software Quality Assurance Engineer

RevolutionEHR
07.2020 - 06.2022
  • Developed and executed comprehensive test plans, test cases, and test scripts to ensure the quality of software products
  • Performed functional, regression, integration, and performance testing on various software applications
  • Identified and documented software defects using bug tracking systems, collaborating with development teams to resolve issues
  • Collaborated with cross-functional teams including developers, product managers, and business analysts to gather requirements and ensure alignment on project goals
  • Executed automated tests using industry-standard tools such as Selenium and JUnit utilizing Kotlin

Product Support Representative

ChiroTouch
09.2019 - 07.2020
  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction (consistently maintain 95% or greater CSATs)
  • Track and document all customer interaction and every step towards resolution of all client requests
  • Collaborate with other departments (including training, advocate, sales, and development) to ensure we are providing the highest quality customer care and highest quality product in the market
  • Thorough understanding of both general chirotouch knowledge and medical billing / coding to support customers in all avenues of requests

Senior Client Support Coach

IMatrix
10.2016 - 09.2019
  • Assist clients with HTML CSS JS/JQ updates on their website as well as conduct SEO consultations and "Re-Onboarding" appointments to familiarize clients with the proprietary content management system.
  • Facilitated training sessions for new staff on best practices in client support.
  • Collaborated with interdisciplinary teams to align support services with client needs.
  • Contributed to departmental initiatives aimed at increasing employee engagement and morale across the organization.
  • Increased customer loyalty by consistently delivering exceptional support experiences.

Education

BS - Web Design

Platt College-S
San Diego, CA
10.2017

Skills

  • Performance testing
  • Regression testing
  • Automated testing
  • Functional testing
  • Software development life cycle
  • Agile software development
  • Test documentation
  • Test automation development
  • Jira
  • MySQL
  • PHP
  • Javascript

Timeline

Software Quality Assurance Engineer

Freedom Forever
08.2022 - Current

Software Quality Assurance Engineer

RevolutionEHR
07.2020 - 06.2022

Product Support Representative

ChiroTouch
09.2019 - 07.2020

Senior Client Support Coach

IMatrix
10.2016 - 09.2019

BS - Web Design

Platt College-S

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