Microsoft Office
Hi, I’m
David Caprio
Ashburn,VA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
10
years of professional experience
1
Certification
Work History
Blue Sky Tech
IT Support Specialist
06.2023 - Current
Job overview
- Provided technical support to end-users, diagnosing and resolving hardware and software issues
- Installed, configured and maintained operating systems and software applications
- Assisted in the setup and management of local area networks (LANs) and Wi-Fi networks
- Documented technical procedures, solutions, and knowledge base articles for user reference.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
WebJane Design
SEO Consultant
01.2022 - Current
Job overview
- Gained extensive experience in using the Google Ads console and implementing Wix SEO best practices while optimizing multiple websites using Google Ads console
- Mastered technical skills such as understanding SEO patterns, Robots.txt, and JSON-LD markups
- Successfully integrated datasets on multiple websites using Wix functionalities, which has equipped me with the necessary skills to support IT functions in an organization.
Nigel M. de S. Cameron
Research Assistant
09.2022 - 01.2023
Job overview
- Developed strong analytical and problem-solving skills through consulting academic journals, managing interview scheduling and transcription
- Trained in research practices that have enabled me to approach IT support issues with a critical eye and develop effective solutions.
Government Scientific Source
Warehouse Clerk
08.2019 - 09.2022
Job overview
- Demonstrated expertise in implementing and managing Microsoft Dynamics NAV to streamline customer order processing
- Assisted management with handling and logistics of perishable and non-perishable items, including OCONUS operations
- Proficient in domestic shipping processes with major carriers such as FedEx, UPS, and Old Dominion
- Trained in quality assurance standards such as NQA-1 and ISO 9001:2015 to ensure compliance and optimal service delivery.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
Bed Bath and Beyond
Cross Trained Department Manager
01.2015 - 09.2019
Job overview
- Managed cross-department teams as World Market and Hardside Department Manager
- Implemented supply chain management and materials handling strategies
- Coordinated with overnight teams to assist with inventory and improve operational efficiency.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Urban Mattress
Sleep Guru, Assistant Store Manager
08.2017 - 03.2018
Job overview
- Received training on Salesforce CRM and Sales Management
- Developed skills in store management, scheduling, and delivery coordination.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Spencer's Gifts
Store Associate, Cashier, Inventory Control
11.2014 - 06.2015
Job overview
- Supported managers with seasonal fixture setup
- Facilitated closing procedures
- Learned proper cash handling.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Abercrombie and Fitch
Stock Associate, Assistant Stock Room Manager
01.2014 - 11.2014
Job overview
- Assisted with store maintenance and inventory
- Replenished floor products while helping customers
- Served as full-time Stock Room Manager in Manager's absence.
Education
Northern Virginia Community College
Associate’s Degree
Veritas Press Scholars Academy
Diploma
Skills
- Configuration Management
- System Enhancement
- IT Security Management
- Wireless Area Networking
Certification
- Industrial Lift Truck Operator, 01/15/22
- DOT Dangerous Goods - FedEx Ground, 03/15/22
Affiliations
- Movie-going
- Live Music
- Outdoor Events
skills and qualities
- Proficient in managing CRM systems such as Salesforce
- Skilled in computer hardware assembly and troubleshooting
- Demonstrated ability to handle high-pressure situations in fast-paced tech environments
- Exceptionally organized and efficient with a strong record of meeting deadlines and achieving goals.
references available
True
professional statement
As a highly motivated individual with experience in troubleshooting computer hardware and software, I am seeking a job in IT Support role where I can utilize my skills in both areas to provide exceptional support to clients
volunteer experience
- Freeman House, Viva Vienna Associate, 06/15/15
- NVCC Cultural Day Event Crew, 04/05/17, 04/06/18
- Election Defenders, National Election Defense Coalition, 11/03/20
- Afghan Youth Relief Foundation, Warehouse and Supply Coordinator, September, 2021
- Caboose Brewery, Spring Events 06/20/22, 10/15/22
- Election Officer, Loudoun County Precinct 822, 11/08/22
hobbies and interests
- Astronomy
- PC gaming
- Playing chess
- Cooking and baking
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Company CultureCareer advancement401k matchPaid time offTeam Building / Company RetreatsWork from home optionPaid sick leaveWork-life balanceAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Box and OneDrive
Bomgar Remote Support
ScreenConnect Support
Timeline
IT Support Specialist
Blue Sky Tech
06.2023 - Current
Research Assistant
Nigel M. de S. Cameron
09.2022 - 01.2023
SEO Consultant
WebJane Design
01.2022 - Current
Warehouse Clerk
Government Scientific Source
08.2019 - 09.2022
Sleep Guru, Assistant Store Manager
Urban Mattress
08.2017 - 03.2018
Cross Trained Department Manager
Bed Bath and Beyond
01.2015 - 09.2019
Store Associate, Cashier, Inventory Control
Spencer's Gifts
11.2014 - 06.2015
Stock Associate, Assistant Stock Room Manager
Abercrombie and Fitch
01.2014 - 11.2014
Northern Virginia Community College
Associate’s Degree
Veritas Press Scholars Academy
Diploma