David Caraballo
Rochester
Summary
Dynamic Virtual Training Facilitator at Sutherland Global Services with expertise in developing impactful training materials and mentoring new trainers. Proven ability to enhance employee engagement and effectiveness through innovative evaluation methods. Skilled in public speaking and leadership, fostering a collaborative learning environment that drives success.
Overview
7
7
years of professional experience
Work History
Virtual Training Facilitator
Sutherland Global Services
Rochester
11.2022 - Current
- Developed training materials to enhance employee understanding and engagement.
- Facilitated training sessions on new processes and company policies.
- Evaluated participant feedback to improve training effectiveness and relevance.
- Mentored new trainers to build their confidence and skills in facilitation.
- Monitored progress of participants throughout the duration of the program.
- Taught weekly internal classes to many new employees.
- Established objectives for each training session and determined methods to evaluate effectiveness of the program.
Overnight Stocker
Wegmans Food Markets
Rochester
03.2021 - 01.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked aisles for spills to complete quick clean-up.
- Checked for outdated and overripe grocery items and removed from inventory.
Peer Navigator
Monroe Community College
Rochester
07.2018 - 05.2020
- Contacted students in person, by phone or by email to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate the campus.
- Did the MCC operator and front desk where we answered any questions via phone call, email, text, or in person.
- Offered friendly and efficient service to students and staff, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Cinema & Screen Studies -
Monroe Community College
05.2020
High School Diploma -
Greece Arcadia Highschool
Rochester, NY06-2018
Skills
- Data Entry
- Calm and Effective Under Pressure
- Unloading trucks
- Cleaning
- Stocking and Replenishing
- Public Speaking
- Group Activities
- Leadership
- Time Management
- Development training materials
- Virtual facilitation techniques
- Evaluation methods
- Progress monitoring
- Quality assurance
- Mentoring
- Leadership training
- New program development
- Trainer coaching
Timeline
Virtual Training Facilitator
Sutherland Global Services
11.2022 - Current
Overnight Stocker
Wegmans Food Markets
03.2021 - 01.2022
Peer Navigator
Monroe Community College
07.2018 - 05.2020
Cinema & Screen Studies -
Monroe Community College
High School Diploma -
Greece Arcadia Highschool