Summary
Overview
Work History
Education
Skills
Websites
Languages
Awards
Certification
Timeline
Generic

David Cepeda

Jefferson City,Missouri

Summary

As a motivated individual with strong communication, active listening, and problem-solving skills, I’m excited to begin a career in customer service. I’m focused on understanding customer needs and providing personalized support to create positive experiences and build trust.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
5
5
Certifications

Work History

Systems Infrastructure Intern

Delaware North
Remote, MO
06.2024 - Current
  • Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
  • Improved system security by ensuring all systems were regularly patched and kept up-to-date with the latest security updates and fixes.

Apprentice Electrician

ACDC Electric
Jefferson City, MO
08.2022 - 05.2023
  • Pulled wire through conduits and through holes in walls and floors.
  • Understood and used proper tools and equipment to install and maintain electrical systems.

Education

Bachelor of Science - Cloud Computing

Western Governors University
Missouri
01.2021 - 06.2024

Skills

Customer Service

Problem Resolution

Active Listening

Product Knowledge

Call Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Awards

  • Global Navigator Scholar
  • Honors College
  • McNair Discover Scholar
  • Brown University 2019 Pre-College Program
  • Mizzou Land Grant

Certification

CompTIA Security+

Timeline

Systems Infrastructure Intern

Delaware North
06.2024 - Current

Apprentice Electrician

ACDC Electric
08.2022 - 05.2023

Bachelor of Science - Cloud Computing

Western Governors University
01.2021 - 06.2024

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David Cepeda