David C. Gann
LEADGENIUS
North Arlington,NJ
1
Certification
32
years of professional experience
Core skills are managing People, Technology, and Business Process for progressive organizations that deliver solutions to solve business issues. Skilled at building, mentoring, and managing cross-functional and diverse teams as a manager and performing as an individual contributor communicating effectively and juggling multiple assignments while maintaining the highest level of quality.
Work History
Client Renewals – Project Manager
1 Year 11 Months- Provided Sales, Engineering, and Support with timely data, reports, and one-off analysis to support customer renewals.
- Led 8-month effort to implement Custify's software tool for Customer CSMs, centralizing customer data to enhance onboarding, automate workflows, and facilitate customer expansion. Created project management process and procedures including project delivery services, project plan templates, documentation, success criteria and workflow templates.
- Worked in a contract-to-permanent role
Project Manager
1 Year 11 Months- Provided Sales, Engineering, and Support with timely data, reports, and analysis to support client renewals, contributing to reduced churn and account expansion.
- Created project management process and procedures including project delivery services, project plan templates, documentation, success criteria and workflow templates.
- Created project management processes and procedures, including delivery services, project plan templates, documentation, success criteria, and workflow templates to streamline project execution.
Senior Project Manager
3 Months- Responsibilities focused on the IT components of projects supporting clinical, research, and corporate business functions of St. Joseph's Health.
- Developed procedures for COVID-19 IT remote staffing, including Zoom conferencing, electronic signature gathering, equipment provisioning, and help desk support. Established contactless equipment pickup depot and updated remote support desk procedures to facilitate rapid transition to home offices for employees.
- Led IT services management for new 40-bed labor and delivery wing, identifying all IT requirements and provisioning necessary hardware, software, and services before project halt in early April 2020.
- Monitored IT department compliance with timekeeping policy. Due to the COVID-19 work-from-home directive, new procedures for daily check-ins, PTO requests, and time punches were implemented.
- Managed conversion of elderly care facility into 60-bed COVID-19 extended care/hospice facility, integrating telecommunications and deploying 50 wireless access points. Upgraded nurse stations with new IT equipment and infrastructure switches, and integrated voice services into existing telephony system.
- (Permanent Position)
Senior Project Manager
3 Months- Led IT components of projects supporting clinical, research, and corporate business functions at St. Joseph's Health.
- Developed procedures for COVID-19 IT remote staffing, encompassing Zoom conferencing, electronic signature gathering, equipment provisioning, and help desk support.
- Project manager for conversion of elderly care facility to a COVID-19 extended care/hospice facility.
- Monitored IT department compliance with timekeeping policy.
- Managed conversion of elderly care facility to a COVID-19 extended care/hospice facility.
Project Manager
5 Years 3 Months- Upgraded patient payment and revenue tracking system from McKesson STAR to Harmony Healthcare Health Data Archiver. This included the migration of 1.1 million patient records from MUMPS to SQL database format, mapping of existing user workflows to new system, creation, and execution of UAT scripts, creation of training materials and training staff of 50.
- Implemented Imprivata's OneSign tap-and-go single sign-on service supporting over 3600 clinicians. This was a 6-month project that was completed in less than 2 months and involved the upgrades to Active Directory, ID cards, and card readers. Created operational guide and knowledge base articles for support staff and obtained funding and organized Imprivata Certification Training for IT staff members.
- Implemented alert monitoring for all NYU Langone Health applications, databases, and storage systems utilizing SolarWinds and Nagios, creating over 1000 alert types with corresponding methods, automatic resolution scripts, ticket creation, and suggested manual actions for support staff. Developed UAT scripts for all alerts and executed verification processes by forcing alert conditions.
- Planned and managed the implementation of Omnicell Medication Dispensing Systems for Lutheran Medical Center's (NYU Brooklyn) Family Health Center clinics. This included the installation and testing of Omnicell hardware, verification of auto-delivery of medication based upon inventory usage, creation of customized training materials for clinic staff, creating operational guides for support staff and clinical staff.
- Managed the migration of over 7400 end-user home and file share drives from Lutheran NetApp to NYU EMC storage with a success rate of over 99.5% and zero data loss. This involved coordination with all departments within Lutheran Medical Center, moving ½ billion files, creating and managing over 100 change requests, and not losing any data.
- Migrated NYU Langone volunteer tracking system from Volgistics to VSys One for over 2000 active volunteers. This project included developing the business requirements, negotiating the contract terms, processing purchase requisitions, mapping of data fields between applications, customization of VSys One application, UAT scripts, and creating operational guides for support and volunteer services staff.
- Completed 12-month assessment on migration from on-premise MS-Office to O365 cloud, identifying security concerns with MS-Teams and limitations of non-cloud-based MS products. Provided insights on migration costs and readiness for future cloud transition.
- Planned and managed the implementation of additional corporate ISP connectivity, redundancy, and denial-of-service mitigation for NYU Langone Health including UAT for applications during failover testing. Additional ISP connectivity was provisioned and implemented along with several denial-of-service mitigation services. A denial-of-service attack plan was created with scheduled reviews.
- Project manager for ICD-10 Procedure Coding System validation and acceptance at Lutheran Medical Center (NYU Brooklyn). This involved the creation of system generated procedure codes followed by validation of the ICD-10 codes and dashboards. This formed the basis of the manual validation of updated procedure codes.
- Developed a project management office at Lutheran Medical Center (NYU Brooklyn) including project delivery services, project plan template, documentation, success criteria and workflow templates. The IT department at Lutheran was handling requests for service via email and word of mouth. A small group of project managers were hired, and I was tasked with creating a PMO. Plainview's Innotas was used to track all requests for service and workflows created for the most common requests.
- Successfully managed $2 million project for sunsetting and archiving over 130 Lutheran Medical Center (NYU Brooklyn) applications and systems. When NYU Langone acquired Lutheran Medical Center, many applications and systems were declared redundant. Relevant data was uploaded to the corresponding NYU system, or existing data was archived in a readable/searchable/reportable format.
- Upgraded wireless infrastructure at NYC H+H Bellevue Hospital for NYU Research. This included the procurement and installation of 40 wireless access points, infrastructure cabling and switches, pre and post Wi-Fi RF mapping, and common SSID deployed on all NYU campuses.
- Worked at Lutheran Medical Center
- (Permanent Position)
Project Manager
5 Years 3 Months- Responsibilities focused on infrastructure projects supporting clinical, research, and corporate business functions of NYU Langone Health.
- Project manager for ICD-10 Procedure Coding System validation and acceptance at Lutheran Medical Center.
- Successfully managed $2 million project for sun setting and archiving over 130 Lutheran Medical Center applications and systems.
- Planned and managed the implementation of Omnicell Medication Dispensing Systems for Lutheran Medical Center's Family Health Center clinics.
- Planned and managed implementation of Omnicell Medication Dispensing Systems, enhancing medication delivery at Lutheran Medical Center's Family Health Center clinics.
- Managed migration of 7400+ end-user home and file share drives from Lutheran NetApp to NYU EMC storage, streamlining data access and retrieval.
- Upgraded patient payment and revenue tracking system from McKesson STAR to Harmony Healthcare Health Data Archiver.
- Implemented alert monitoring for all NYU Langone Health applications, databases, and storage systems utilizing SolarWinds and Nagios.
- Migrated NYU Langone volunteer tracking system from Volgistics to VSys One for over 2000 active volunteers.
- Completed 12-month assessment covering the migration from on premise MS-Office to O365 cloud.
- Managed $2 million project for sun setting and archiving over 130 Lutheran Medical Center applications and systems, ensuring data integrity and compliance.
- Created structured processes at Lutheran Medical Center
Project Manager
2 Years 3 Months- Responsible for managing the implementation of electronic patient health information interfaces from New York Regional Health Information Organization's (RHIO's), overseeing the external development firms providing services to NYeC and leading other non-standard Client Services projects.
- Tracked, updated, and scheduled all HL7 interfaces; achieved a sustainable rate of more than 1.5 interfaces implemented per day exceeding the goal of 1 interface implemented per day.
- Created process guidelines including planning, controlling, and providing overall direction of projects in accordance with NYeC and NYS DOH directives and business needs.
- Developed procedure documents including WBS, WBS Dictionary, Risk Register, Project Scope, Project Charter, Budget Tracking, Lessons Learned, and DAIR Log.
- Created procedure documents including WBS, WBS Dictionary, Risk Register, Project Scope, Project Charter, Budget Tracking, Lessons Learned and DAIR Log.
- (Permanent Position)
Project Manager
2 Years 3 Months- Responsible for managing the implementation of electronic patient health information interfaces from New York Regional Health Information Organization (RHIO).
- Tracked, updated, and scheduled all HL7 interfaces; achieved a sustainable rate of more than 1.5 interfaces implemented per day.
- Created process guidelines including planning, controlling, and providing overall direction of projects in accordance with NYeC and NYS DOH directives and business needs.
- Developed procedure documents such as WBS, WBS Dictionary, Risk Register, Project Scope, Project Charter, Budget Tracking, Lessons Learned, and DAIR Log.
- Established process guidelines for planning, controlling, and directing projects in alignment with NYeC and NYS DOH directives and business needs.
Senior Project Manager
11 Months- Led implementation, project management, and delivery of MPLS service and physical-to-virtual and cloud-to-cloud server virtualization for Moody's Investors Services.
- Successfully implemented MPLS services from Sprint and Verizon for a 39-office network upgrade involving domestic and international locations including Moscow, Dubai, Cyprus, Beijing, Shenzhen, and Singapore.
- Assisted with MPLS contract negotiations including SLAs with emphasis on moves, adds, and changes.
- Responsible for managing implementation of OPNET Panorama to install agents and collect baseline metrics on production and QA applications for comparison with data collected after MPLS implementation.
- Led the implementation of OPNET Panorama, installing agents and collecting baseline metrics on production and QA applications for comparison with data collected after MPLS implementation.
- Developed project management risk register templates for use with other technology related projects.
- Worked in a contract position with a focus on project deliverables.
Senior Project Manager
11 Months- Led implementation, project management, and delivery of MPLS service and server virtualization for Moody's Investors Services.
- Successfully implemented MPLS services from Sprint and Verizon for a 39-office network upgrade involving domestic and international locations.
- Facilitated MPLS contract negotiations with vendors to establish service level agreements. including SLAs with emphasis on moves, adds, and changes.
- Oversaw server virtualization project, executing P2V migrations for end-of-life servers and V2V migrations for transition to new service cloud.
- Led the implementation of OPNET Panorama to install agents and gather baseline metrics on production and QA applications.
Project Manager/Director of IT
11 Months- Led planning, implementation, project management, and delivery of internet, desktop, and security solutions for retail pharmaceutical and home healthcare environments.
- Planned and maintained central IT using PillPak for multiple LTC facilities totaling 1100 beds.
- Planned and provisioned internet connectivity and security systems, including all static IP addressing.
- Created web site (www.centraspecialtypharmacy.com) including prescription refill capability.
- Installed all infrastructure cabling, network printers, desktop systems including PrimeRx software.
- Documented IT environment and delivered training and ongoing support to users.
- (Contract Position)
Project Manager/Director of IT
11 Months- Planned, implemented, managed, and delivered internet, desktop, and security solutions to the customer's retail pharmaceutical and home healthcare environment.
- Planned and maintained central fill using PillPak for multiple LTC facilities totaling 1100 beds.
- Installed all infrastructure cabling, network printers, desktop systems including PrimeRx software.
- Created website (www.centrastatepharmacy.com) including prescription refill capability.
- Planned and maintaining central fill using PillPak for multiple LTC facilities totaling 1100 beds.
- Documented IT environment while providing training and support to enhance user understanding and system utilization.
Senior Project Engagement Manager
1 Year 1 Month- Planned, managed and delivered ThinIdentity's virtual desktop solution to clinical healthcare environments, including educating and supporting resellers during product deployments.
- Successfully delivered product deployments for Kaiser Permanente, St. Luke's Boise Medical Center, Denver Health Medical Center, Baylor Medical Center, and Northwest Hospital.
- Implemented ThinIdentity's solution in Microsoft, VMware, and Citrix virtualized backend environments.
- Reduced deployment time of ThinIdentity product by 50%.
- Created standardized Statement of Work and Sales Contract documents to streamline sales force operations.
- Documented workflow and established success criteria for integration of Customer's EMR applications.
- (Contract-to-Permanent Position)
Senior Project Engagement Manager
1 Year 1 Month- Planned, managed and delivered ThinIdentity's virtual desktop solution to enhance clinical workflows in healthcare environments.
- Developed standardized Statement of Work and sales contract templates to streamline documentation for sales force.
- Deployed ThinIdentity's solution with Microsoft, VMware and Citrix virtualized backend environments.
- Delivered product deployments for Kaiser Permanente, St. Luke's Boise Medical Center, Denver Health Medical Center, Baylor Medical Center, and Northwest Hospital to ensure successful client onboarding.
- Documented workflow and created success criteria for Customer's EMR applications integration.
- Developed standardized Statement of Work, Sales Contract and other documents for use by sales force.
Student
5 Months- Completed 400+ hour IT training curriculum, including CompTIA A+, Network+, CCNA, and MCSA through lectures and lab sessions.
- Completed state-sponsored training program
- Supported job seekers with resume writing and interview preparation
- Assisted in organizing career fairs and networking events
- Facilitated workshops on job search strategies and professional development
Student
5 Months- Completed 400+ hours of IT training curriculum, including CompTIA A+, Network+, CCNA, and MCSA through lecture and lab sessions.
- Participated in state-sponsored training programs to enhance skills
- Developed understanding of workforce development programs and services.
- Assisted in organizing job fairs and community outreach events.
- Collaborated with peers to enhance service delivery to job seekers.
Project Manager
2 Months- Developed project plan and executive level action item list for relocation tracking.
- Developed project plan and executive-level action item list, ensuring effective tracking of relocation progress.
- Coordinated the migration of a third-party WAN connection migration to Union Hospital.
- Coordinated migration of third-party WAN connection to Union Hospital, facilitating seamless connectivity for operations.
- Validated and vetted Change Requests to ensure compliance, including verification checks and fallback procedures.
- Served as technical subject matter expert for network, server, workstation, and printer issues during relocation process.
- Responsible for validating and vetting Change Requests to ensure compliance, including verification checks and fallback procedures.
- Developed and coordinated testing for all Financial Clearance Center applications and services, ensuring functionality and reliability post-relocation.
- (Limited Duration Contract Position).
Project Manager
2 Months- Relocated St Barnabas Health Care System's Financial Clearance Center from Newark Beth Israel Hospital to Union Hospital.
- Developed project plan and executive action item list to track relocation progress and ensure timely execution.
- Coordinated the migration of a third-party WAN connection migration to Union Hospital.
- Coordinated third-party WAN connection migration to Union Hospital, facilitating seamless connectivity during relocation.
- Validated and vetted Change Requests to confirm compliance.
- Developed and maintained single set of test and verification scripts used by Customer.
- Coordinated physical move of Financial Clearance Center staff's desktops, printers, and servers, ensuring minimal disruption to operations.
- Responsible for validating and vetting Change Requests to ensure compliance.
Director, Global Technical Support
1 Year 6 Months- Managed the 24 x 7 Technical Assistance Center (TAC) with locations in Mahwah, NJ, Tel Aviv and New Delhi that included product break/fix and installation of Radware's product line.
- Relocated US TAC function from Dallas to Mahwah that included the construction of a new technical support center and staffing 18 positions in less than 90 days.
- Established standard operating procedures, disaster recovery procedures, boot camp training, customer simulation labs, an internal documentation website, and standardized metrics for the TAC to enhance service consistency and performance.
- Developed a post-sales support group of 4 engineers to streamline installations and resolve customer issues effectively.
- Developed a post-sales Support group of 4 engineers for installations and problem resolution.
- Implemented a hosted ACD solution for Mahwah and Tel Aviv, saving $50,000 annually.
- Developed procedures for handling product DOAs and RMAs for the America's.
- Created processes and procedures for EPMO to align technical support initiatives with strategic goals under direction of the President of the Americas at Radware.
- (Permanent Position)
Director, Global Technical Support
1 Year 6 Months- Managed the 24 x 7 Technical Assistance Center (TAC) with locations in Mahwah, NJ, Tel Aviv and New Delhi.
- Relocated US TAC function from Dallas to Mahwah, overseeing construction of new technical support center and staffing 18 positions within 90 days.
- Established Standard Operating Procedures, disaster recovery procedures, boot camp-like training, Customer simulation labs, an internal documentation website and standardized metrics for the TAC.
- Established Standard Operating Procedures, disaster recover procedures, boot camp-like training, Customer simulation labs, an internal documentation website and standardized metrics for the TAC.
- Implemented a hosted ACD solution for Mahwah and Tel Aviv, saving $50,000 annually.
- Developed a post-sales Support group of 4 engineers for installations and problem resolution.
- Developed procedures for handling product DOAs and RMAs for the America's.
- Created processes and procedures for EPMO in collaboration with President of Americas at Radware.
Project Manager, Remote Managed Services
3 Years 2 Months- Managed delivery of Remote Managed Storage and VialRemote off-site backup service offerings, ensuring alignment with client needs and service standards.
- Reduced average delivery lead-time of Remote Managed Storage from 120 to 58 days.
- Developed pricing model for Remote Managed Storage service based on fully-loaded costs, enhancing financial transparency and competitiveness.
- Developed a utility-based pricing model for the Remote Managed Storage service offering.
- Established Remote Managed Storage for clients including Verizon, Forbes, Dow Jones, Harvard Medical, and Siemens Medical, strengthening service portfolio and client relationships.
- Worked at StorageTek as a storage solutions provider.
- (Permanent Position)
Project Manager, Remote Managed Services
3 Years 2 Months- Delivered Remote Managed Storage and ViaRemote off-site backup services.
- Reduced average delivery lead-time of Remote Managed Storage from 120 to 58 days.
- Created pricing model for Remote Managed Storage based on fully-loaded costs of employees, materials, and support services.
- Developed a utility-based pricing model for the Remote Managed Storage service offering.
- Implemented Remote Managed Storage for clients including Verizon, Forbes, Dow Jones, Harvard Medical, and Siemens Medical.
- Managed formal relationship with StorageTek
Principal
1 Year 11 Months- Consulted for trucking, pharma, contract towing, exhibit services, and moving and storage verticals, delivering business analysis and project management services.
- Re-engineered administrative front-office processes, resulting in 30% increase in receivables.
- Provisioned and Installed infrastructure cabling, wireless routers, network printers, servers and desktop systems including MS-Office software.
- Delivered troubleshooting support for hardware and software issues on contract and T&M basis.
- Developed Time & Attendance Excel macro, securing sales of over 75 licenses.
- Provided contract and time & materials services for various IT projects.
Principal
1 Year 11 Months- Consulted on IT solutions for trucking, pharma, contract towing, exhibit services, and moving and storage verticals, delivering business analysis and project management.
- Performed process re-engineering for administrative front-office increasing receivables by 30%.
- Provisioned and Installed infrastructure cabling, wireless routers, network printers, servers and desktop systems including MS Office software.
- Delivered troubleshooting support for hardware and software issues on contract and T&M basis, resolving technical challenges efficiently.
- Created Time & Attendance Excel macro and sold more than 75 licenses.
Director, Enterprise Service Center
9 Years 4 Months- Established 24/7 monitoring for enterprise environment, enhancing oversight of client server, wide area network, computer and tape operations, and problem/change management.
- Managed $ 3.4 million budget and directed 105 managers, technicians and operators.
- Developed an on-site support structure for Crum & Forster's distributed systems that included over 50 routers, 275 servers, 1600 client desktops, and 72 data transfer applications.
- Managed $3.4 million budget and directed 105 managers, technicians and operators.
- Reduced the abandoned call rate for the Help Desk from 25% to 6% by changing shift structure.
- Designed and implemented on-site support structure for Crum & Forster's distributed systems, optimizing management of over 50 routers, 275 servers, 1600 client desktops, and 72 data transfer applications.
- Managed $ 1.6 million annual departmental budget and 18 engineers and technicians.
- Managed the planning, procurement and installation of data services including frame relay, managing 16 technicians and administrators.
- Coordinated the installation of Computer Associate's Unicenter TNG 2.4 for all servers and routers.
- Coordinated the implementation of CA-Unicenter TNG 2.1 for network event management.
- Reduced delivery of WAN services from 140 to 35 days.
- Reduce MTTR for data circuit outages from 12.2 to 5.6 hours.
- Created standardized procedure checklists for use by Help Desk analysts when troubleshooting.
- Accelerated WAN service delivery from 140 to 35 days, significantly improving response time.
- Implemented LAN Help Desk and LAN administrator functions for Data Center.
- Managed $1.6 million annual departmental budget and 18 engineers and technicians.
- Reduced annual overtime by more than $100,000 by changing shift coverage during non-peak times.
- Reduced MTTR for data circuit outages from 12.2 to 5.6 hours.
- (Permanent Position)
- (Permanent Position)
Director, Enterprise Service Center
9 Years 4 Months- Established 24 x 7 monitoring for enterprise environment encompassing client server, wide area network, computer and tape operations, and problem and change management to enhance operational readiness.
- Managed $3.4 million budget and directed 105 managers, technicians and operators.
- Created 24 x 7 monitoring of the enterprise environment including client server, wide area network, computer and tape operations, and problem and change management.
- Oversaw $3.4 million budget while leading 105 managers, technicians, and operators to ensure seamless operations and service delivery.
- Developed 'certification through training' program aligning salary and advancement with certification level to foster professional growth and skill enhancement.
Education
BA - History
Skills
Project Management
Change Management
Continuous Improvement
Problem Management
Help desk support
Support queue management
Call Center Management
Rethinking Process
Flexible Scheduling
Customer relationship management
Relationship building
Stress Management
Certification
- PMI PMP
- ITIL v3 Foundation
- ITIL v3 Practitioner
- Wrike Bronze Product
- CompTIA A+
- CompTIA Network+
Career Accomplishments
- LEADGENIUS, Berkley, CA, Project Manager, 2021-08-01, 2023-07-31, Primary focus was providing Sales, Engineering, and Support with timely data, reports and one-off analysis to support client renewals, reducing churn and account expansion., Led 8-month effort to implement Custify's software tool for Customer CSMs to centralize customer data providing faster onboarding, automated workflows, and customer expansion., Created project management process and procedures including project delivery services, project plan templates, documentation, success criteria and workflow templates.
- St. Joseph's Health, Paterson, NJ, Senior Project Manager, 2020-01-01, 2020-04-30, Created procedures for COVID-19 IT remote staffing including Zoom conferencing, electronic signature gathering, equipment provisioning, and help desk support., Assumed project manager responsibility for the IT services of a new 40-bed labor and delivery wing., Responsible for IT department adherence and tracking to timekeeping policy., Project manager for conversion of elderly care facility to a COVID-19 extended care/hospice facility.
- NYU Langone Health, New York, NY, Project Manager, 2014-09-01, 2019-12-31, Upgraded patient payment and revenue tracking system from McKesson STAR to Harmony Healthcare Health Data Archiver., Implemented Imprivata's OneSign tap-and-go single sign-on service supporting over 3600 clinicians., Implemented alert monitoring for all NYU Langone Health applications, databases, and storage systems utilizing SolarWinds and Nagios., Planned and managed the implementation of Omnicell Medication Dispensing Systems for Lutheran Medical Center's Family Health Center clinics., Managed the migration of over 7400 end-user home and file share drives from Lutheran NetApp to NYU EMC storage., Migrated NYU Langone volunteer tracking system from Volgistics to VSys One for over 2000 active volunteers., Completed 12-month assessment covering the migration from on premise MS-Office to O365 cloud., Planned and managed the implementation of additional corporate ISP connectivity, redundancy, and denial-of-service mitigation for NYU Langone Health., Project manager for ICD-10 Procedure Coding System validation and acceptance at Lutheran Medical Center., Developed a project management office at Lutheran Medical Center., Successfully managed $2 million project for sun setting and archiving over 130 Lutheran Medical Center applications and systems., Upgraded wireless infrastructure at NYC H+H Bellevue Hospital for NYU Research.
- NY eHEALTH COLLABORATIVE (NYeC), New York, NY, Project Manager, 2012-03-01, 2014-06-30, Tracked, updated, and scheduled all HL7 interfaces; achieved a sustainable rate of more than 1.5 interfaces implemented per day., Implemented Intuit QuickBase for Client Services to replace spreadsheet trackers for HL7 implementations., Created procedure documents including WBS, WBS Dictionary, Risk Register, Project Scope, Project Charter, Budget Tracking, Lessons Learned and DAIR Log., Created process guidelines including planning, controlling, and providing overall direction of projects.
- ROBERT HALF TECHNOLOGY, New York, NY, Senior Project Manager, 2011-03-01, 2012-02-29, Assigned to Moody's Investors Services and responsible for implementation, project management and delivery of MPLS service and physical-to-virtual and cloud-to-cloud server virtualization., Successfully implemented MPLS services from Sprint and Verizon for a 39-office network upgrade., Managed the server virtualization project including P2V migrations for end-of-life physical servers.
- CENTRA STATE SPECIALTY SCRIPT & SURGICAL, Freehold, NJ, Project Manager/Director of IT, 2010-04-01, 2011-03-31, Responsible for planning, implementation, project management and delivery of internet, desktop, and security solutions., Planned and maintained central fill using PillPak for multiple LTC facilities totaling 1100 beds.
- THINIDENTITY, Denver, CO, Senior Project Engagement Manager, 2009-01-01, 2010-02-28, Planned, managed and delivered ThinIdentity's virtual desktop solution to clinical healthcare environments., Successfully delivered product deployments for various healthcare organizations.
- NJ WORKFORCE, Fairfield, NJ, Student, 2008-10-01, 2009-03-31, Successfully completed 400+ hour IT training curriculum consisting of CompTIA A+, Network+, CCNA and MCSA.
- AJILON CONSULTING, New York, NY, Project Manager, 2008-07-01, 2008-09-30, Relocated St Barnabas Health Care System's Financial Clearance Center., Developed project plan and executive level action item list for relocation tracking.
- RADWARE, Mahwah, NJ, Director, Global Technical Support, 2006-08-01, 2008-02-29, Managed the 24 x 7 Technical Assistance Center (TAC)., Established Standard Operating Procedures and disaster recovery procedures.
- SUN MICROSYSTEMS, Santa Clara, CA, Project Manager, Remote Managed Services, 2003-06-01, 2006-08-31, Managed the delivery of Remote Managed Storage for tape and disk storage., Reduced average delivery lead-time of Remote Managed Storage.
- Independent IT Consultant, N. Arlington, NJ, Principal, 2001-07-01, 2003-06-30, Provided IT consulting to various verticals including business analysis and project management services.
- AMERICAN INTERNATIONAL GROUP (AIG), Livingston, NJ, Director, Enterprise Service Center, 1992-01-01, 2001-05-31, Created 24 x 7 monitoring of the enterprise environment., Managed $3.4 million budget and directed 105 managers, technicians and operators.
Timeline
Client Renewals – Project Manager
LEADGENIUS
08.2021 - 07.2023Read More
Project Manager
LEADGENIUS
08.2021 - 07.2023Read More
Senior Project Manager
St. Joseph's Health
01.2020 - 04.2020Read More
Senior Project Manager
St. Joseph's Health
01.2020 - 04.2020Read More
Project Manager
NYU Langone Health
09.2014 - 12.2019Read More
Project Manager
NYU Langone Health
09.2014 - 12.2019Read More
Project Manager
NY eHEALTH COLLABORATIVE (NYeC)
03.2012 - 06.2014Read More
Project Manager
NY eHEALTH COLLABORATIVE (NYeC)
03.2012 - 06.2014Read More
Senior Project Manager
ROBERT HALF TECHNOLOGY
03.2011 - 02.2012Read More
Senior Project Manager
ROBERT HALF TECHNOLOGY
03.2011 - 02.2012Read More
Project Manager/Director of IT
CENTRA STATE SPECIALTY SCRIPT & SURGICAL
04.2010 - 03.2011Read More
Project Manager/Director of IT
CENTRA STATE SPECIALTY SCRIPT & SURGICAL
04.2010 - 03.2011Read More
Senior Project Engagement Manager
THINIDENTITY
01.2009 - 02.2010Read More
Senior Project Engagement Manager
THINIDENTITY
01.2009 - 02.2010Read More
Student
NJ WORKFORCE
10.2008 - 03.2009Read More
Student
NJ WORKFORCE
10.2008 - 03.2009Read More
Project Manager
AJILON CONSULTING
07.2008 - 09.2008Read More
Project Manager
AJILON CONSULTING
07.2008 - 09.2008Read More
Director, Global Technical Support
RADWARE
08.2006 - 02.2008Read More
Director, Global Technical Support
RADWARE
08.2006 - 02.2008Read More
Project Manager, Remote Managed Services
SUN MICROSYSTEMS
06.2003 - 08.2006Read More
Project Manager, Remote Managed Services
SUN MICROSYSTEMS
06.2003 - 08.2006Read More
Principal
Independent IT Consultant
07.2001 - 06.2003Read More
Principal
Independent IT Consultant
07.2001 - 06.2003Read More
Director, Enterprise Service Center
AMERICAN INTERNATIONAL GROUP (AIG)
01.1992 - 05.2001Read More
Director, Enterprise Service Center
AMERICAN INTERNATIONAL GROUP (AIG)
01.1992 - 05.2001Read More
Thomas Edison State University
BA from History
Read More