Okinawan Goju Ryu Karate
David Chapman
Law Enforcement
Pasco,WA
To know what is right and not to do it is the worst cowardice.
Confucius
Summary
Outgoing, detail oriented with experience in Data Analytics, Metrics, Workforce Management, and Law Enforcement/Criminal Justice.
Overview
22
22
years of professional experience
3
3
Certification
1
1
year of post-secondary education
Work History
Corrections Officer
Benton County Corrections Dept
Kennewick, WA
08.2023 - Current
- Supervise Inmates in Open Bay and Lockdown Pods from Minimum to Maximum Level Classifications.
- Perform hourly Security Rounds to ensure Safety and Security of Inmates, Jail Property, and Staff.
- Assist Nurses with Medication Pass.
- Act as a First Responder in the event of both Medical and other Emergencies.
- Perform detailed and Methodical Cell Searches.
- Perform detailed and Methodical Pat Searches prior to any Inmate Movement outside of Housing Units.
- Process incoming Inmates in an Intake setting.
- Perform and assist with Investigations when necessary.
- Document and Catalog all forms of contraband upon discovery.
- Maintain certification in Defensive Tactics and use of Taser and OC Spray.
- Write detailed reports for documentation after each Medical, Use of Force, or other type of Incident.
Account/Project Manager
Hanford Vit Plant/Allied Universal Security Services
Kennewick, WA
04.2022 - 08.2023
- Continually write and update Processes and Procedures to mirror those of the Client at the Hanford Vitrification Plant.
- Act as a liason between the Client and Upper Management to ensure all aspects of Client needs and requests are met in a timely manner.
- Supervise a diverse team of 20 to 30 Officers, and Assistant Account Manager, and a Training and Support Specialist.
- Attend daily Client Meetings.
- Facilitate daily and weekly Staff meetings.
- Perform Quality Assurance Assesments to ensure adherence to Client and DOE standards.
- Carry out investigations when necessary.
- Administered disciplinary measures up to and including termination when necessary.
- Process daily Hours/Billing reconciliation.
- Manage Workforce through daily schedules and system updates.
- Provide Metrics to Client Safeguards and Security on a Monthly basis.
- Maintain all records in a detailed and orderly fashion for presentation to Client Safeguards and Security upon request.
- Assess monthly Invoice Statements for any errors.
Assistant Project Manager/Training and Support Specialist
Hanford Vit Plant/G4S Secure Solutions/Allied Universal
Kennewick, WA
05.2021 - 04.2022
- Provide Data Entry and Data Analytic Services in an effort to identify trends and produce Metrics.
- Create Procedural Changes and Training Material based on identified trends and Client needs.
- Oversee Emergency Training Drills, identify areas of improvement and implement training accordingly.
- Interface with the Client, input and provide Metrics for Security performance and Trends on a monthly basis.
- Act as liaison between Client and Physical Security Team in conjunction with and at the direction of the Project Manager.
- Perform Quality Assurance Checks on submitted reports, observe and assess the performance of each Officer.
Security Supervisor
Hanford Vit Plant/G4S Secure Solutions/Hanford Vit Plant
Hanford, WA
07.2018 - 05.2021
- Oversee training of new officers on each post, act as dispatch and post coordinator during emergency situations, coach Officers on areas of improvement, coordinate with various Heads of Operations and Support, write and approve Observation Reports, hold various Posts in addition to Supervisory Duties as necessary.
Professional Security Officer
Allied Universal Security/Columbia Center Mall
Kennewick, WA
01.2018 - 07.2018
- Work regular patrols, on foot, via mobile unit, and via Segway, both inside and outside the Mall.
- Ensure all doors and access points are secure during after hours shifts, identify any potential hazards and suspicious activity.
- Assist tenants with walk-throughs and apprehension/banning of shoplifters, assist with keeping the peace on Mall Premises, assist with customer inquiries at all possible opportunities.
RSR Lift Driver
Wal Mart DC
Grandview, WA
08.2017 - 12.2017
- Replenish stock on lower racks from reserves above for Order Fillers.
Client Services Representative
PAML - Eastern Washington/Northern Idaho
Spokane, WA
07.2014 - 08.2017
- Provide test results to Providers, set up Logistics Jobs, call out Criticals, manage delayed shipments, maintain up to date and accurate logs, update demographic info, provide details on each test requirement.
Ally Bank Customer Associate
Sykes Enterprises
02.2011 - 10.2011
- Accept incoming calls from existing and prospective Bank Customers, Process ACH Electronic Transfers, Process Wire Transfers, Open and Close Accounts, give current Annual Percentage Yield Rates/Calculate daily compounding rates per amount, determine best Account Type to fit Customer needs, handle Balance Inquiries, handle Transaction Inquiries, attempt Customer Retention, resolve any issues they may arise.
Customer Service Representative
Group Health Cooperative
11.2008 - 05.2010
- Accept incoming calls from existing members regarding Medical Insurance and Procedures, handle Claims Inquiries and Investigations, handle Benefits and Eligibility Inquiries, advise on Medical Policies and Exclusions, handle Billing Inquiries and Investigations, contact Providers on Member behalf, resolve any issues that may arise, provide Complete, Accurate, and Detailed information on any and all Policies and current Individual Policies offered by Group Health.
Job Coach
Skils'kin
06.2008 - 11.2008
- Coach Vulnerable Adults in the development of necessary skills for gainful employment, Maintain a Case Book with bi-weekly Progress Reports, Mentor specific Clients in outside Volunteer Settings around Spokane, Supervise Clients in a Group Setting on the Production Floor on various Projects, Intervene non-physically in Physical Altercations between clients to ensure safety of everyone on the Production Floor, report bi-weekly to Production Floor Manager.
Member Services Representative
Guardian Life Insurance Company of America
04.2003 - 07.2007
- Handle incoming calls from existing Members and Providers regarding Dental Insurance Policies, handle Claims Inquiries and Investigations, handle Benefits and Eligibility inquiries, contact Providers on Member behalf, accept incoming faxes, send faxes and emails, advise on Policies and Exclusions, gather evidence to determine adjustments, send adjustments and follow-up.
Education
High School Diploma -
09.2002
Bachelor of Science - Behavioral Psychology
08.2024 - Current
Skills
- Excellent typist
- MS Word
- Excel
- Powerpoint
- Customer Relations Management (CRM)
- Trend Analysis and Strategic Planning
- Data Analytics
- Meeting Facilitation
- Coach and Trainer Experience
- Security Management
- Production Management
- EHS
- Commercial driving
- Time management
- Workforce Analysis and Management
- Law Enforcement
- Quality Assurance
- Document Management
- Project Management
- Process Improvement
- Team Management
- Policy and Procedure Writing and Management
- Budgeting
- Microsoft SharePoint
- Restraint techniques
- Booking procedures
- Assertiveness/Command Presence
- First aid and CPR certified
- Conflict resolution skills
- Defensive Tactics Techniques and Methodologies
- Suicide prevention
- Correctional facility procedures
- Safety and Security enforcement
- Search and seizure procedures
- Inmate monitoring
- Weapons training
- CCTV monitoring
- Crisis intervention training
- Contraband Search and Seizure
- Criminal justice
- SWOT Analysis
- Design Thinking
- Public safety
- Behavior modification
- Strategic planning and organization
- Radio communication
- De-escalation techniques
- Crisis Communication
- Ethical standards of conduct
- Mental health awareness
- Observation
- Occupational hazards and safety precautions Management
- Non-violent intervention
- Incident reporting
- Disciplinary actions
- Conflict resolution
Certification
- First Aid Certification, 2025-08-01
- CPR Certification, 2025-08-01
- Driver's License
- WSCJTC (Washington State Criminial Justice Training Commission) Certified Corrections Officer, 2024-07-01
Additional Information
Over eight years of Customer Service experience., Excellent Listening, Communication, and Interpersonal Skills., Detail Oriented and Types 80 - 90 wpm., Proficient Computer Skills, Office, Word, and Excel., Supervisory experience on a Government Nuclear Site., Certified and experienced in Law Enforcement.
Personal Information
- Title: Certified Law Enforcement Professional
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Capella University - Bachelor of Science, Behavioral Psychology
08.2024 - Current
Corrections Officer - Benton County Corrections Dept
08.2023 - Current
Account/Project Manager - Hanford Vit Plant/Allied Universal Security Services
04.2022 - 08.2023
Assistant Project Manager/Training and Support Specialist - Hanford Vit Plant/G4S Secure Solutions/Allied Universal
05.2021 - 04.2022
Security Supervisor - Hanford Vit Plant/G4S Secure Solutions/Hanford Vit Plant
07.2018 - 05.2021
Professional Security Officer - Allied Universal Security/Columbia Center Mall
01.2018 - 07.2018
RSR Lift Driver - Wal Mart DC
08.2017 - 12.2017
Client Services Representative - PAML - Eastern Washington/Northern Idaho
07.2014 - 08.2017
Ally Bank Customer Associate - Sykes Enterprises
02.2011 - 10.2011
Customer Service Representative - Group Health Cooperative
11.2008 - 05.2010
Job Coach - Skils'kin
06.2008 - 11.2008
Member Services Representative - Guardian Life Insurance Company of America
04.2003 - 07.2007
Thompson HS - High School Diploma,
Accomplishments
- Seized [Number] weapons during random cell searches.
- Routinely supervised more than 70 detainee inmates.
- Promoted to Level II Corrections Officer after 1 year of employment.
- Used Microsoft Excel to develop trend tracking Heat Maps to track Graffiti and Illegal Activity on a Federal Site resulting in a significant reduction of said activity.
- Presented my trend tracking Methodology and Systematic Process to the United States Office of Inspector General for the Department of Energy.
Affiliations
- Teamsters Union
- Knights of Columbus
- Sho Rei Shobu Kan Budo Organization
Interests
Police Jujitsu/Defensive Tactics/Weapons and Weapon Retention
Judo
Aikido
Psychology
Philosophy
Hiking
Rock Climbing
Drawing
Writing
Fitness
Poetry
Physics
History
Bushcraft
Camping
Self Reliance
Reading/Book Collecting
Woodworking
Blacksmithing
Languages
English
Native or Bilingual
Spanish
Limited Working
Latin
Professional Working