David Chatman
Oklahoma City
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
11
11
years of professional experience
Work History
Senior Technical Support Specialist
Dell Technologies
01.2017 - Current
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Prepared references for users by writing clear operating instructions.
- Worked on various customer facing roles throughout this position in the chat queue, email queue, and frontline phone queue
- De-escalated high intensity customer situations while encouraging our customers to perform troubleshooting for the most efficient analysis of any given technical issue
- Use of remote clients to grab troubleshooting logs and analyze the logs
- Coordinating with various teams within the Dell organization to bring resolutions to customers on highly systemic technical issues.
- Throughout time at Dell, been on various pilots to test new tools and procedures within the organization, working with project managers on how to maximize efficiency of data extrapolated from our time using piloted software. Provided feedback as well to the pilot project managers on how to best make the interface more usable for frontline agents, the end users of these new features.
Adjunct Professor, Computing and Technology
Cameron University
10.2016 - 11.2016
- Teaching an introductory level game design course using Unity game engine
- Teaching students how to navigate the software’s interface
- Demonstrating how to assemble a scene using assets created in other applications
- Guiding students through the process of writing CSharp scripts to use as components for the game world
Video Production, Motion Graphics Artist, and Video Editor
Artes Pro Vita Academy
12.2015 - 12.2016
- Use Adobe Premiere Pro and After Effects to produce video with motion graphics
- Traveled to locations to record live testimonies for best use in the final product.
- Assembled the final product based off of a script produced by other members of our internship team.
Student Worker
Cameron University
08.2014 - Current
- Help other students use the software to complete projects
- Offered tutoring and to other students in the multimedia lab on the various software packages that needed to be used to finish projects
Intern
CETES
01.2013
- Edited a video that explains the process of creating jewelry for a company
- Used Non Linear Editing Techniques to create a video that explains to potential buyers how Autentico’s jewelry is created
- Www.autentico.co
- Designed a flyer for Venture2Climb
Education
Bachelors in Applied Sciences - Multimedia Design
Cameron University
Lawton, OK12.2015
Associates in Applied Sciences - Multimedia Design
Cameron University
Lawton, OK3d Animation and Game Design - undefined
Great Plains Technology Center
Skills
- Microsoft Office Software Suite
- Microsoft Windows 10 and 11
- Creating Interactive E-Learning using the ADDIE process and Adobe captivate
- HTML 5 and CSS3
- Adobe Dreamweaver, Premiere Pro, and After Effects
- DSLR cameras
- Zoom H4n Handy Recorder
- C# and C
- Unity Game Engine
Accomplishments
- Nominated Who’s Who Among Students in American Universities & Colleges
- Skills USA 2010 1st Place State in 3d Animation & Visualization Oklahoma, Postsecondary
- Skills USA 2010 3rd Place Nationals in 3d Animation/ Visualization, Postsecondary
- Oklahoma Research Day on Gamification of Algebra Concepts 2015
- The Collegiate Assessment of Academic Proficiency Certificate of Achievement, Critical Thinking
Community Service
Multimedia Club Community Service, Free Community Workshop Making Composite Graphics for Cards and Posters and creating animations in Flash Professional.
Related Projects
- 3d Visualization and Simulation, 06/01/15, Created a 3d visualization and simulation of a prototype product for the client Mark Vadney.
- Gamification of Algebra Concepts Research Project, Cameron University Lawton, OK, Dr. Usef Faghihi, 01/01/15 – 05/01/15, Designed and programmed a game to teach students how to solve a quadratic equation.
Timeline
Senior Technical Support Specialist
Dell Technologies
01.2017 - Current
Adjunct Professor, Computing and Technology
Cameron University
10.2016 - 11.2016
Video Production, Motion Graphics Artist, and Video Editor
Artes Pro Vita Academy
12.2015 - 12.2016
Student Worker
Cameron University
08.2014 - Current
Intern
CETES
01.2013
Associates in Applied Sciences - Multimedia Design
Cameron University
3d Animation and Game Design - undefined
Great Plains Technology Center
Bachelors in Applied Sciences - Multimedia Design
Cameron University
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