David Cheatham
Meridian,MS
Summary
Results-driven professional with expertise in customer relations and sales support, enhancing operational efficiency through effective inventory management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Certified Parts Professional \ Key Holder
O'Reilly Auto Parts
Meridian, MS
10.2025 - Current
- Assisted customers in locating auto parts and provided product information.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized inventory by restocking shelves and managing stock levels.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to ensure efficient store operations.
- Conducted regular inventory checks to identify discrepancies and reduce losses.
- Supported promotional events by setting up displays and assisting customers.
- Trained new staff on company policies, procedures, and customer service standards.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Enhanced inventory management by conducting regular audits and maintaining accurate records of stock levels.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Conducted thorough research to identify hard-to-find or discontinued items, sourcing alternatives where possible to meet customer needs.
- Increased sales through effective upselling and cross-selling techniques, recommending appropriate replacement parts or complementary products.
- Developed strong rapport with clients through consistent professionalism, building trust that led to repeat business over time.
Manager
CarQuest Auto Parts
Meridian, MS
12.2020 - 10.2025
- Led daily operations to ensure optimal inventory management and product availability.
- Analyzed sales data to inform strategic decision-making and improve product offerings.
- Streamlined processes to enhance customer service efficiency and satisfaction.
- Mentored team members, fostering a collaborative work environment and skill development.
- Trained and mentored warehouse staff on best practices for safety and operational efficiency.
Certified Parts Professional
Advance Auto Parts
Fort Myers, FL
03.2016 - 12.2020
- Managed parts inventory to ensure optimal stock levels and timely availability for customers.
- Collaborated with team members to implement best practices in parts identification and retrieval systems.
- Developed innovative solutions to streamline processes, enhancing overall operational efficiency within the department.
- Assisted in training new staff on customer service protocols and product knowledge for improved service delivery.
- Fostered a positive work culture within the team, leading by example and promoting open communication among colleagues.
Assistant Manager
Papa Johns
Fort Myers
03.2016 - 11.2016
- Developed and implemented strategies to improve customer satisfaction and retention rates.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Oversaw daily operations to ensure compliance with company standards and regulations.
- Analyzed sales data to identify trends, driving promotional campaigns and menu adjustments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Counter Salesperson
Truckers Supply Co.
Meridian, MS
04.2013 - 03.2016
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to optimize sales processes and improve overall customer experience.
- Trained new staff on product knowledge, sales techniques, and store operations to enhance team performance.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Built strong rapport with customers, fostering loyalty and repeat business.
Counter Salesperson
Carquest Auto Parts
Forest, MS
01.2010 - 03.2013
- Developed strong relationships with customers, leading to increased repeat business and customer loyalty.
- Collaborated with team members to optimize sales processes and improve overall customer experience.
- Trained new staff on product knowledge, sales techniques, and store operations to enhance team performance.
- Monitored sales trends and provided feedback to management for strategic decision-making in product offerings.
Education
GED -
West Lauderdale
Collinsville, MSSkills
- Order picking
- Shipping and receiving
- Shelf stocking
- Warehouse operations
- Parts procurement
- Customer relations
- Packaging and labeling
- Inventory management
- Storage optimization
- Product sourcing
- Sales support
- Pricing strategy
- Technician support
- Parts identification
- Front counter support
- Returns management
Accomplishments
- Enhanced monthly sales by 25-30%.
Timeline
Certified Parts Professional \ Key Holder
O'Reilly Auto Parts
10.2025 - Current
Manager
CarQuest Auto Parts
12.2020 - 10.2025
Certified Parts Professional
Advance Auto Parts
03.2016 - 12.2020
Assistant Manager
Papa Johns
03.2016 - 11.2016
Counter Salesperson
Truckers Supply Co.
04.2013 - 03.2016
Counter Salesperson
Carquest Auto Parts
01.2010 - 03.2013
GED -
West Lauderdale