David Chew
Logistics
Pembroke Pines,FL
Summary
Detail-oriented and self-motivated professional with over 5 years of experience in customer-facing, operations, and leadership roles. Proven ability to manage daily operations, supervise teams, coordinate logistics across multiple job sites, and drive business growth through client and vendor relationships. Strong background in process improvement, scheduling, invoicing, and problem-solving in fast-paced environments. Experienced in training and developing employees, optimizing workflows, and ensuring high levels of customer satisfaction. Seeking to leverage operational, analytical, and organizational skills in logistics, business operations, or technology-driven roles to improve efficiency and deliver measurable results.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Operations Support Coordinator
Top Quality Cleaning D&D
Davie, FL
08.2024 - Current
- Coordinated employee schedules and monitored attendance across multiple job sites to ensure operational efficiency.
- Supervised remodeling and maintenance work in the field, ensuring quality standards, safety compliance, and timely project completion.
- Developed new business opportunities by contacting and building relationships with property managers and potential clients.
- Maintained and strengthened client relationships to support account growth and long-term partnerships.
- Served as the main point of communication between office staff, field employees, and clients to ensure smooth project execution
Customer Service & RTB (Return to Vendor)
Locksmith Keyless
Doral, FL
06.2024 - 02.2025
- Responded to customer inquiries via phone and email, providing timely support on returns, damaged goods, out-of-stock items, upgrades, shipping ETAs, lost packages, and warranty claims.
- Coordinated and processed product returns efficiently, ensuring timely resolution and proper vendor handling.
- Managed vendor relationships to streamline returns and exchanges, contributing to high levels of customer satisfaction.
- Troubleshot product-related issues and delivered solutions aligned with company policies and service standards.
- Maintained accurate records of customer interactions and return activity using internal systems, ensuring proper tracking and follow-up.
Senior Department Manager
Sam Ash Music
Miami Gardens, FL
09.2022 - 05.2024
- Promoted from Sales Associate to Manager for consistently exceeding performance expectations and demonstrating leadership.
- Led inventory management, product sourcing, and multi-department logistics to ensure seamless operations and product availability.
- Delivered exceptional customer experiences while handling high-volume transactions with speed and accuracy.
- Oversaw daily store operations, including cash management, opening/closing procedures, and real-time problem resolution.
- Trained and developed team members, elevating performance, efficiency, and product knowledge.
Floor Staff
Rob's Family BBQ
Davie, FL
07.2021 - 07.2022
- Coordinated customer seating and dining flow to maximize efficiency and enhance guest experience in a fast-paced environment.
- Accurately processed takeout and in-house orders using POS systems, ensuring timely service and order precision
Resolved customer inquiries and technical system issues promptly, maintaining smooth daily operations. - Trained and onboarded new team members on procedures and service standards, improving workflow consistency and team performance
Education
Associate of Arts -
Broward College
Davie, FL05.2020
Skills
- Logistics & Inventory Management
- IT Skills
- Return Management (RTB)
- Customer Service Systems
- Analytical skills
- Problem-solving abilities
- Multitasking
- Organizational skills
- Teamwork
- Communication skills
- Adaptability
Certification
- Accounting Technology Specialist, Broward College, 2020
- Business Operations, Broward College, 2020
- Business Specialist, Broward College, 2020
- Certification for Professional Acting, Sociedad Actoral Hispanoamericana, 2018
Accomplishments
- Improved inventory accuracy by 15% through regular stock audits and enhanced POS system utilization at Sam Ash Music
- Reduced customer service response times by 20% through improved training and troubleshooting strategies
- Successfully coordinated and supported over 50 student orientations, ensuring a smooth onboarding process
- Streamlined return and vendor processes at Locksmith Keyless, improving efficiency and customer satisfaction
- Managed operations in building maintenance and remodeling, including invoicing, scheduling, field supervision, and client coordination, contributing to improved workflow efficiency and business growth
Skills And Abilities
Experienced operations and customer service professional with strong skills in team leadership, workflow coordination, and problem-solving. Skilled in managing daily operations, supervising staff, and ensuring efficiency across multiple job sites. Strong background in inventory control, scheduling, invoicing, and POS systems. Proven ability to build client and vendor relationships, support business growth, and deliver high-quality customer experiences in fast-paced environments. Known for being organized, reliable, and focused on improving processes and team performance.
Timeline
Operations Support Coordinator
Top Quality Cleaning D&D
08.2024 - Current
Customer Service & RTB (Return to Vendor)
Locksmith Keyless
06.2024 - 02.2025
Senior Department Manager
Sam Ash Music
09.2022 - 05.2024
Floor Staff
Rob's Family BBQ
07.2021 - 07.2022
Associate of Arts -
Broward College