David Cichon
One Planet Landscaping
LASVEGAS,NV
26
years of professional experience
1
Certification
1
Language
Results-driven landscaping and account management professional with expertise in customer relations and operations management. Skilled in building relationships, writing proposals, and planning maintenance to enhance service quality and foster repeat business. Proven leader with a focus on scheduling, estimating, and ensuring client satisfaction through effective communication and quality control.
Work History
Owner
1 Year 9 Months- Directed daily landscaping operations, balancing crew scheduling, client requests, and project priorities.
- Coordinated lawn care, planting, mulching, and seasonal cleanup tasks for residential properties.
- Coordinated lawn care, planting, mulching, and seasonal cleanup tasks for HOA and commercial properties.
- Estimated job costs, prepared service quotes, and maintained accurate client records.
- Processed invoices and billing records with accuracy, ensuring timely submission and payment tracking.
Owner
6 Years 3 Months- Managed equipment use, vehicle upkeep, and supply ordering to support field operations.
- Handled payment processing, invoicing, and administrative follow-up for completed services.
- Communicated with customers to confirm service details, resolve concerns, and adjust project plans.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Account Manager
2 Years 9 Months- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Advised clients on enhancements, upgrades, and seasonal maintenance opportunities.
- Monitored work orders and follow-up tasks to ensure timely completion and consistency.
- Resolved service issues quickly, preserving client satisfaction and reducing account churn.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager
5 Years 2 Months- Managed client portfolios, maintaining service quality and long-term account retention.
- Developed accurate proposals, estimates, and contract renewals aligned with client needs.
- Coordinated landscaping schedules, vendor communication, and field team priorities for seamless service delivery.
- Collaborated with operations teams to align scope, labor, and project expectations.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
9 Years 1 Month- All 3 jobs in the Account Manager position had me doing the same tasks:
- Customer service, customer retention, quality control, and looking for opportunities to upsell enhancements.
Education
High School Diploma
Skills
Licensed Contractor C10
Operations management
Networking
Proposal writing
Maintenance planning
Maintenance
Client service
Landscaping Certification
Project Coordination
Horticultural Knowledge
Proposal development
Service Scheduling
Certification
- Licensed Contractor - Jan 2019 - Current
Languages
English
Native or Bilingual
Timeline
Owner
One Planet Landscaping
01.2025 - CurrentRead More
Owner
Living Earth Landscaping
09.2018 - 12.2024Read More
Account Manager
The Groundskeeper
11.2015 - 08.2018Read More
Account Manager
Par 3 Landscaping
06.2010 - 08.2015Read More
Account Manager
TruGreen Lawn Care
05.2000 - 06.2009Read More
Albert Lowry High School
High School Diploma
Read More