Experienced trainer specializing in program design and employee development. Proven track record in safety compliance and customer service within educational settings.
Overview
45
45
years of professional experience
Work History
School Bus certified trainer
Bay District Schools
Panama City, Florida
06.2023 - Current
Certified by State of Florida Department of Education to train school bus drivers, ensuring Entered student information into TPR computer program for state testing preparation. into TPR computer program, facilitating preparation for state testing by the State of Florida tester..
Developed training materials for diverse educational programs in local schools.
Facilitated workshops to enhance teaching strategies for educators across the district.
Coordinated professional development sessions to improve staff performance and engagement.
School Bus Driver
Bay District Schools
Panama City, Florida
06.2023 - Current
Navigated school bus safely through assigned routes amidst diverse traffic conditions.
Executed comprehensive pre-trip inspections to confirm vehicle safety and adherence to regulations.
Supported students during safe boarding and exiting procedures.
Supervisor
Pacesetter Personnel
Panama City, Florida
01.2017 - 03.2023
Supervised daily operations and ensured team compliance with company policies.
Trained new staff on safety protocols and operational procedures.
Coordinated scheduling and managed employee workloads for efficient task execution.
Owner
American Beach Taxi and Shuttle
Panama City Beach, Florida
02.2002 - 03.2017
Structured HR consulting services to support clients during organizational developments and changes.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Mitigated business risks by working closely with staff members and assessing performance.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored progress by establishing plans, budgets and measuring results.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Analyzed market trends to identify new business opportunities.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Managed sales presentations to promote product and brand benefits.
Conducted performance reviews for employees on a regular basis.
Collaborated with other owners on joint ventures and shared resources.
Hosted special events to boost brand awareness and increase community engagement.
Created marketing campaigns to attract new customers.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Provided direction and guidance to employees.
Identified new opportunities for growth, expansion, and diversification.
Ensured compliance with local, state, and federal regulations.
Managed daily operations of business, including hiring and training staff.
Trained new drivers on company policies and customer service standards.
Developed marketing strategies to promote services in the area.
Coordinated logistics for taxi and shuttle routes across various locations.
Implemented safety protocols for vehicle maintenance and driver training.
Supervised staff to ensure customer satisfaction and service quality.
Managed daily operations for transportation services in local community.
owner
Yellow Cab Company
Panama City, Florida
01.2007 - 02.2017
Managed daily operations of transportation services for clients along the beach.
Developed partnerships with local businesses to enhance service offerings.
Supervised staff to maintain high standards of customer service and safety.
Oversaw vehicle maintenance to ensure reliability and compliance with regulations.
Implemented efficient routing strategies to optimize travel times for clients.
Cultivated strong relationships with clients through exceptional customer service, contributing to client retention.
Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Managed daily operations of business, including hiring and training staff.
Oversaw budgeting and financial management.
Directed and guided employees to enhance team performance.
Supervised worker performance to enhance productivity and drive cost savings.
Developed strategic plans to increase profitability and efficiency.
Reviewed legal documents related to business operations.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Led startup and creation of operational procedures and workflow planning.
Developed policies and procedures for the organization.
Hosted special events to boost brand awareness and increase community engagement.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Conducted performance reviews for employees on a regular basis.
Managed sales presentations to promote product and brand benefits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Executed performance reviews to encourage improved productivity for team members.
Crafted and executed strategies to boost customer satisfaction and foster loyalty.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Structured HR consulting services to support clients during organizational developments and changes.
owner and operator
Bay Valutow Towing Company
Panama City Beach, Florida
01.1999 - 03.2016
Managed daily operations for towing services and logistics across multiple vehicles.
Supervised a team of drivers to enhance service efficiency and customer satisfaction.
Cultivated relationships with local businesses and law enforcement for service referrals.
Maintained towing equipment and vehicles, ensuring optimal performance and safety standards.
Implemented scheduling systems for timely dispatch of towing requests.
Trained new employees on company policies, safety protocols, and operational procedures.
Ensured compliance with local laws, regulations, and operational policies.
Manager in Training
Winn Dixie Supermarket
Panama City Beach, Florida
01.1982 - 02.1986
Supervised daily store operations and staff scheduling.
Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
Developed and implemented training plans for new employees.
Developed strategies to motivate staff, enhancing overall productivity.
Coached and mentored team members regularly to support their professional growth.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Ensured compliance with all applicable laws regarding labor relations and safety regulations.
Maintained current understanding of company offerings to better serve customers and team members.
Assisted in the development of sales strategies and customer retention plans.
Participated in leadership training sessions to develop managerial skills.
Established departmental objectives and monitored progress towards their achievement.
Assisted department heads with budgeting, forecasting, and resource allocation.
Assisted in financial forecasting and budgeting processes alongside finance managers.
Supported project management tasks, including planning, execution, and monitoring.
Reviewed completed work to verify consistency, quality, and conformance.
Resolved customer inquiries and complaints requiring management-level escalation.
Conducted market research and analyzed data to identify industry trends.
Education
Schoold Bus Instructor Certification -
State of Florida Department of Education
Orlando, FL
03-2026
Associate of Science - Business Administration
Gulf Coast State College
Panama City, FL
01-1988
Florida Police Standards And Training - Law
Gulf Coast State College
Panama City, FL
01-1986
Skills
Training program design
Employee training
Training evaluation
Safety compliance
Project management
Customer service
Team collaboration
Affiliations
Instructor in whole or part for 25 School Bus drivers in the Bay District School system.