Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jennifer Boomgarden

Centerville,Iowa

Summary

High performance leader who creates strategic alliances with organizations to align and effectively support key business initiatives. Recognized for success in training and developing system processes and methodologies to upgrade operations that increase revenues and enhance profit performance. Retained high performance teams by developing and hiring motivated skilled professionals. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate team player with strong organizational skills eager to take your organization to the next level. Ready to help team achieve company goals. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

MHS Genesis Certified (Cerner) Trainer

Clear Bridge Technology Group
Centerville, Iowa
04.2022 - Current
  • Certified classroom trainer for providers, nursing and ancillary staff
  • Prepared instructional materials and displays for classroom
  • Enforced rules and instructions to maintain discipline
  • Demonstrated specific skills and activities for students to improve understanding
  • Prepared reports and maintained administrative records
  • Tracks certified for training: Ambulatory, Emergency, Acute and Patient Accounting
  • Maintained and operated classroom equipment to maximize use
  • Developed new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Maintained energy and enthusiasm in a fast-paced environment.

Clinical Informaticist

Ettain Group
Bangor, Maine
10.2021 - 04.2022
  • Clinical Informatics-contracted trainer for Northern Lights Health
  • New Hire classroom trainer on Cerner software for Providers, Nurses, ancillary staff; Includes: Surgery, Emergency Dept., Ambulatory Clinics, Acute Nursing
  • Wrote reports, correspondence and document workflows
  • Defined and described relationships between clinical workflows, guidelines, care plans, pathways and decision support to improve healthcare outcomes
  • Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology
  • Provided guidance in development, implementation and maintenance of company clinical information system
  • Supported corporate objectives and applied team feedback to develop and implement information system strategy
  • Applied medical subject matter knowledge to improve IT systems and functions
  • Led, facilitated and attended focus groups and meetings to strategize workflow issues
  • Analyzed electronic health records to identify areas for care improvement and cost reduction
  • Evaluated and optimized clinical software, applying established and end-user feedback
  • Influenced care outcomes by implementing improvements and optimizing health information technology
  • Worked closely with subject matter experts to develop solutions and improvements for clinical systems
  • Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes
  • Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes.

Conversion Coach/Contractor

CERNER/ALLIED GLOBAL
Kansas City, MO
09.2015 - 06.2018
  • Contractor supporting Cerner software solutions in multiple GO-Live implementations in various hospitals and clinics throughout the US
  • (Solutions include Powerchart, Surginet, Powerchart Maternity, Pharmnet, Firstnet, and Cerner Oncology-Certified Trainer)
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Maintained energy and enthusiasm in a fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Developed and maintained courteous and effective working relationships
  • Maintained excellent attendance record, consistently arriving at work on time.

Clinical Informatics Specialist

Mercy One Medical Center Centerville
Centerville, Iowa
10.2012 - 06.2018
  • Informatics-training and education of all Cerner software solutions for small critical access hospital
  • Testing and building of software, change management, interoperability, ECQM measures, government regulations
  • Supported corporate objectives and applied team feedback to develop and implement information system strategy
  • Provided guidance for cross-departmental clinical improvements
  • Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology
  • Provided guidance in development, implementation and maintenance of company clinical information system
  • Liaised between providers and IT team to inform management and facilitate project completion
  • Applied medical subject matter knowledge to improve IT systems and functions
  • Led, facilitated and attended focus groups and meetings to strategize workflow issues
  • Analyzed electronic health records to identify areas for care improvement and cost reduction
  • Researched and validated clinical data
  • Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows
  • Implemented healthcare systems for patient status monitoring, quality tracking and home care management
  • Evaluated and optimized clinical software, applying established and end-user feedback
  • Ran quality metrics reports to maintain high standards of virtual care
  • Influenced care outcomes by implementing improvements and optimizing health information technology
  • Served as liaison between end-users and health IT team
  • Developed and updated health information systems and interfaces
  • Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes
  • Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability
  • Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes.

Practice Manager

HEART OF AMERICA EYE CARE
Shawnee Mission, KS
10.2014 - 09.2015
  • Practice operations for 6 physician ophthalmology practice
  • Human resource manager to include staffing controls and scheduling
  • Vendor management and Process improvement
  • Supported E-Clinical Software to include management and software controls
  • Custom Built website for office and designed new Optical Department
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
  • Developed close working relationships with front office and back-office staff
  • Boosted staff morale by offering constructive feedback and specific direction
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.

Conversion Support Specialist

ECCO SELECT
Kansas City, MO
05.2013 - 09.2015
  • Contractor supporting Cerner Go-Live implementations for acute and ancillary and ambulatory practices throughout the US (Cerner certified trainer-Powerchart, Firstnet and Surginet)
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
  • Tested troubleshooting methods devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use
  • Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationships on Cerner projects.

Physicians Practice Manager

EXCELSIOR SPRINGS HOSPITAL
Excelsior Springs, MO
04.2013 - 04.2014
  • Operations for 4 physician family practice offices owned by critical access hospital
  • Designed and built new Family Practice from ground up
  • Human resource controls
  • Allscripts EMR and CPSI software controls
  • Opened and designed new lab for new clinic
  • Led government controls for practices
  • Inventory and Immunization controls realigned processes for better workflows
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
  • Developed close working relationships with front office and back-office staff
  • Boosted staff morale by offering constructive feedback and specific direction
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.

Registered Medical Assistant/Scribe

GASHLAND CLINIC
Kansas City, MO
09.2008 - 04.2013
  • RMA/Scribe-Documentation scribe for family practice physician in E-Clinical Works software to help with patient care
  • Scribed documentation for physicians
  • Order entry and note development
  • All clinical documentation for physician for 15-physician family practice
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Clinical Operations Manager-Nurse

CLAY PLATTE FAMILY MEDICINE
Kansas City, MO
09.2003 - 09.2008
  • Manager for 12 physician family practice
  • Nurse staffing controls for 41 nurses
  • Human resources, scheduling, vendor management, immunization controls, regulatory affairs, performance management and recruitment of new physicians and nursing
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
  • Regularly evaluated employee performance and provided feedback
  • Oversaw overall operation of nursing services and patient care
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.

Education

Master's in Business Administration, Master's in Finance, Master of Science in Health Care Administration -

Colorado Technical University
05.2013

Bachelor of Science: Health Services Administration -

Colorado Technical University
05.2012

Associate of Applied Science: Medical Assisting -

Colorado Technical University
05.2011

Skills

  • Team Exercises
  • Management Consultation
  • Orientation and Onboarding
  • Leadership Development
  • Creative Solution Development
  • Virtual Learning Management
  • Class Scheduling
  • Group Discussion Facilitation
  • Attention to Detail
  • Lectures and Discussions
  • Training Method Development
  • Course Materials Development
  • Training Material Development
  • Compliance Training
  • Skill Building
  • Project Implementation
  • Orientation Procedures
  • Relationship Building
  • Training Program Design
  • Group Instruction
  • Coaching and Development
  • Verbal and Written Communication
  • Cerner Certified Trainer
  • Certified MHS Genesis Trainer
  • Clear Communication
  • Training Program Development
  • Training Manuals and Materials
  • Materials Preparation
  • Video Instruction
  • Documentation and Recordkeeping
  • Work Coordination
  • Corporate Training Programs
  • Curriculum Design
  • Classroom Experience
  • Resource Utilization
  • Continuous Improvement
  • Policy and Procedure Development
  • Workflow Management
  • Referral Management
  • HIPAA and OSHA Regulations
  • Records Management
  • Policy Implementation
  • Workflow Efficiency
  • Workflow Planning
  • Managing Files and Records
  • Budget Oversight
  • Supplies Ordering
  • Bookkeeping
  • Hiring Medical Personnel
  • Performance Metrics
  • Schedule Management
  • Resource Allocation
  • New Hire Training
  • Regulatory Compliance
  • Strategic Planning
  • Policy Development
  • Mentoring and Coaching
  • Payroll Administration
  • Insurance Referral Facilitation
  • Resource Management
  • Staff Management
  • Practice Management
  • Managing Medical Practices
  • Information System Analysis
  • Information System Strategy
  • Clinical Process Expertise
  • Program Performance Analysis
  • Patient Care Delivery
  • Patient Care Initiatives
  • Workflow Processes
  • Quality Assurance
  • Quality Improvement
  • Information Protection
  • Information Security
  • Software Installation
  • Leadership
  • Problem Resolution
  • Self-Motivated
  • First Aid/CPR
  • Patient Scheduling
  • Medical Billing
  • Patient Flow Management
  • Patient-Focused Care
  • Inventory Management
  • Medical Terminology
  • Phlebotomy
  • HIPAA Compliance
  • Payment Collection
  • Data Entry
  • Indirect Patient Care
  • Procedure Assistance
  • Professional Bedside Manner
  • Customer Service
  • Understanding of Medical Laws
  • Adaptable
  • Team Management and Supervision
  • Understands Medical Procedures
  • Vital Sign Monitoring
  • Compassionate
  • Clinical Applications
  • Respiratory Equipment Training
  • Conflict Resolution Abilities
  • Sterile Technique
  • Restocking Lab Supplies
  • Calm and Level-Headed Under Duress
  • Specimens Collection and Processing
  • Medical Terminology Knowledge
  • Venipuncture and Phlebotomy
  • Vital Sign Monitors
  • Electrocardiography (EKG)
  • Communicating With Patient Families
  • ICD10 Coding
  • Customer Relationship Management (CRM)
  • Patient Relations
  • Reliable Transportation
  • Patient-Handling Equipment
  • Account Management
  • Quick Problem Solver
  • Valid Iowa Driver's License
  • Patient Management
  • Advanced Anatomy Knowledge
  • Medical Records Management
  • Stocking Supplies
  • Insurance Claims
  • Medical Terminology in [Languages]
  • Electronic Medical Records
  • Able to Lift [Number] Pounds
  • Pulmonary Function Tests (PFTs)
  • Documentation Expert
  • Inventory and Supply Management
  • CPR
  • Complex Problem-Solving
  • Medical Procedures
  • Media Preparation
  • Human Anatomy and Physiology

Timeline

MHS Genesis Certified (Cerner) Trainer

Clear Bridge Technology Group
04.2022 - Current

Clinical Informaticist

Ettain Group
10.2021 - 04.2022

Conversion Coach/Contractor

CERNER/ALLIED GLOBAL
09.2015 - 06.2018

Practice Manager

HEART OF AMERICA EYE CARE
10.2014 - 09.2015

Conversion Support Specialist

ECCO SELECT
05.2013 - 09.2015

Physicians Practice Manager

EXCELSIOR SPRINGS HOSPITAL
04.2013 - 04.2014

Clinical Informatics Specialist

Mercy One Medical Center Centerville
10.2012 - 06.2018

Registered Medical Assistant/Scribe

GASHLAND CLINIC
09.2008 - 04.2013

Clinical Operations Manager-Nurse

CLAY PLATTE FAMILY MEDICINE
09.2003 - 09.2008

Master's in Business Administration, Master's in Finance, Master of Science in Health Care Administration -

Colorado Technical University

Bachelor of Science: Health Services Administration -

Colorado Technical University

Associate of Applied Science: Medical Assisting -

Colorado Technical University

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Jennifer Boomgarden