Open To Work
Akintunde David Coker
Entrepreneur
Rosharon,Texas
Summary
Results-oriented professional with over 15 years in customer service roles. Skilled in managing teams and resolving customer issues efficiently. Committed to leveraging CRM software and improving processes to drive customer satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Customer Service Representative Team Lead
Davidique Ventures
Lagos, Nigeria
09.2010 - 12.2025
- Led a team of customer service representatives to ensure high-quality support.
- Assisted customers with inquiries and resolved issues to ensure timely support.
- Managed product returns and exchanges according to company policies.
- Processed customer orders and maintained accurate records in the system.
- Collaborated with team members to identify solutions that improved customer satisfaction.
- Escalated complex issues to supervisors for further resolution guidance.
- Maintained a clean and organized workspace while handling customer transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly to maintain high service quality.
Call Center Representative
Direct Dialogue
London, United Kingdom
05.2005 - 12.2005
- Handled incoming customer inquiries and provided accurate information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of products and services offered.
- Ensured adherence to company policies during customer interactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Bachelor of Arts - English
Lagos State University
Lagos, Nigeria09-1990
Skills
- Team leadership
- Customer relationship management
- Conflict resolution
- Inventory management
- Order processing
- CRM software proficiency
- Quality assurance
- Problem solving
- Complaint handling
Timeline
Customer Service Representative Team Lead
Davidique Ventures
09.2010 - 12.2025
Call Center Representative
Direct Dialogue
05.2005 - 12.2005
Bachelor of Arts - English
Lagos State University