David Cole
Tampa Palms
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Fiddlers Green Irish Pub and Eatery. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Skilled in time management and proficient with POS systems, consistently delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server/Waiter
Fiddlers Green Irish Pub and Eatery
Winter Park
02.2024 - Current
- Provided exceptional customer service in a high-speed bar and grill environment.
- Accurately took food and drink orders from a diverse clientele, while recommending menu items based on customer preferences and dietary needs.
- Collaborated with kitchen staff to ensure timely order delivery, and maintained cleanliness and organization of kitchen and dining areas throughout shifts.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Performed opening and closing duties, such as setting up and closing down dining areas, restocking supplies, and bar-back preparations.
- Assisted in training new servers on menu items and service procedures.
General Manager
Deltona Martial Arts Center
Deltona
09.2019 - 04.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations of martial arts training programs; managed staff schedules, training sessions for instructors, and facilitated conflict resolution between students and instructors.
- Developed marketing strategies to increase student enrollment.
- Coordinated community outreach events to promote the center.
Education
Associate of Science - Computer Hardware Engineering
Daytona State College
Daytona Beach, FL12-2025
High school diploma or GED -
University High School
Orange City, FL06.2023
Skills
- Restaurant and food service experience
- Customer service and hospitality
- Upselling techniques
- Organizational skills
- Time management
- Task prioritization
- Inventory management
- Communication skills
- POS systems proficiency
- Food handling practices
- Food running
- Basic math proficiency
- Computer literacy
- Team leadership
Languages
English
Native/ Bilingual
Affiliations
- Working out
- Martial Arts
- Dog parks
- Social outings
Timeline
Server/Waiter
Fiddlers Green Irish Pub and Eatery
02.2024 - Current
General Manager
Deltona Martial Arts Center
09.2019 - 04.2025
Associate of Science - Computer Hardware Engineering
Daytona State College
High school diploma or GED -
University High School
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