David Collins
Arlington Heights,IL
Summary
Lead Service Technician with AA Services, skilled in HVAC systems and pipefitting. Proven track record of enhancing equipment uptime through preventive maintenance and training junior technicians. Recognized for exceptional attention to detail and fostering strong client relationships, ensuring high-quality service and customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Lead Service Technician
AA Services
Northbrook, IL
04.2026 - Current
- Assisted service team in identifying and fixing technical problems for various equipment.
- Trained junior technicians to enhance skills and knowledge.
- Organized service workflows to boost response times and customer satisfaction.
- Applied preventive maintenance practices to significantly lower equipment downtime.
- Performed regular quality checks to uphold service quality.
- Delivered excellent customer service by clearly communicating timelines, expectations, and results during service processes.
- Facilitated troubleshooting for urgent issues requiring immediate attention while maintaining clear communication with involved parties.
- Built strong client relationships through reliability, professionalism, and attention to detail in all interactions.
- Boosted equipment uptime by executing timely and accurate maintenance on machinery.
- Documented all service activities to simplify tracking of work history and warranty details for clients.
- Followed safety protocols and policies to minimize workplace hazards.
- Replaced worn and damaged components.
- Serviced air conditioning systems, replenished fluids, and conducted maintenance inspections.
- Clarified estimates and established repair timelines to align customer expectations.
- Collaborated with parts department to confirm availability of required components.
Lead Service/installer
Simply Comfortable Heating and Air
Mount Prospect
03.2023 - 03.2026
- Executed installation of HVAC systems in residential and commercial environments, ensuring optimal performance and reliability.
- Conducted routine maintenance checks on heating and cooling units to enhance efficiency and prevent breakdowns.
- Collaborated with team members to troubleshoot system issues, facilitating timely resolutions for client concerns.
- Educated clients on system operations and energy-saving practices, promoting informed usage of installed equipment.
- Mentored junior installers, providing hands-on training in best practices for HVAC installation techniques.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Service/installer
Rays Heating & Air
Schaumburg, IL
2021 - 01.2022
- Installed heating and air conditioning systems in residential and commercial settings.
- Conducted equipment maintenance to ensure optimal performance and reliability.
- Collaborated with team members to troubleshoot installation issues effectively.
- Ensured compliance with safety protocols while operating tools and equipment on job sites.
Lead Installer/service
Fivestar Heating and Air
Palatine, IL
2005 - 2018
- Oversaw installation of HVAC systems, ensuring compliance with safety regulations and industry standards.
- Trained and mentored junior installers on best practices and efficient installation techniques.
- Coordinated project schedules with clients to optimize workflow and minimize downtime.
- Conducted site assessments to determine system requirements and installation feasibility.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
- Laid out materials and system components to prepare for installation.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
Nate Certified Epa 608 Universal -
Environmental Technical Institution
Itasca, ILSkills
- Pipefitting
- Lighting systems
- Welding and fabrication
- Electrical systems
- Motor controls
- HVAC systems
- Generator maintenance
- Mechanical tools
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
Certification
Nate Certified, EPA 608 low gwp universal
Timeline
Lead Service Technician
AA Services
04.2026 - Current
Lead Service/installer
Simply Comfortable Heating and Air
03.2023 - 03.2026
Service/installer
Rays Heating & Air
2021 - 01.2022
Lead Installer/service
Fivestar Heating and Air
2005 - 2018
Nate Certified Epa 608 Universal -
Environmental Technical Institution