David Combs
Henderson,KY
Summary
CompTIA-certified IT professional with over three years of experience in technical support and system administration. Proven track record in resolving hardware and software issues while maintaining high user satisfaction and system uptime. Currently pursuing a B.S. in Cybersecurity and holds multiple CompTIA certifications.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Quality Assurance Engineer
Azteca Milling LP
Henderson, KY
01.2020 - Current
- Served as technical contact for hardware, software, and connectivity issues across production systems, coordinating with IT teams to minimize downtime.
- Performed configuration, installation, and rollout support for new devices and equipment, maintaining compatibility with organizational IT standards.
- Monitored system logs and documented troubleshooting histories to support compliance reporting, audits, and knowledge sharing.
- Applied root cause analysis to recurring technical problems, driving improvements in system reliability and uptime.
- Monitored potential security or policy issues, escalating concerns to IT leadership promptly.
Support Technician I
Azteca Milling LP
Henderson, KY
01.2018 - 01.2020
- Acted as primary help desk contact, resolving Tier 1 hardware, software, printer, and mobile device issues through phone, chat, and in-person support to ensure user satisfaction.
- Troubleshot Microsoft 365 issues including Word, Excel, Outlook, and shared drive connectivity for all staff.
- Managed and resolved support tickets within SLA requirements, contributing to reliable service delivery and fostering team collaboration.
- Configured and deployed PCs, workstations, printers, and mobile devices (iOS/iPadOS); used mobile device management tools to maintain fleet compliance.
- Installed, terminated, and tested Ethernet cabling to maintain workstation and office network connectivity.
- Developed and updated documentation for IT procedures, hardware configurations, and troubleshooting steps; trained staff on IT best practices to enhance user knowledge.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT07-2027
Skills
- Help Desk & End-User Support
- Mobile device management
- PC/Workstation Setup & Configuration
- Windows OS Troubleshooting
- TCP/IP, DNS, DHCP Networking
- Ethernet Cabling & Network Infrastructure
- System reliability
- Root cause analysis
- IT documentation
Certification
CompTIA A+, CompTIA Network+, CompTIA Security+, ISC2 Systems Security Certified Practitioner, ITIL 4 Foundations, LPI Linux Essentials
Timeline
Quality Assurance Engineer
Azteca Milling LP
01.2020 - Current
Support Technician I
Azteca Milling LP
01.2018 - 01.2020
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University